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May 2025 by Alex Rios
Was getting my son a prom suit. The older gentleman in the suit section was really helpful.
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May 2025 by Ailym Piñero
Great deals!
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May 2025 by Lisa Long
Very friendly employees who helped me and were very patient and respectful..
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July 2024 by Katalina Hightower
While the selection and prices are great, we stood for over ten minutes waiting for an employee to even show up to check us out. when she arrived.. she came from outside the store. Terrible customer service to not even have a single employee available in store
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June 2024 by Cynthoni Fairhart
Oh gosh, my best experience with helpful salespeople. First at the returns dept, then with intimates.
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June 2024 by R Odle
I love Macy's!!!! I shop there all the time, mostly online because I live in Grants Pass. Sometimes if I don't like my purchase I will go down to return it. I never have any hassles.
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June 2024 by Jeff Wikstrom
Nice store in Medford. Wish we still had a store in Roseburg
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June 2024 by Robert Grandbois
Great service, was led to the rolling staircase. Got me a tie and fancy shirt.
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May 2024 by Teresa Nieblas
I was able find what need ans friendly staff
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April 2024 by Jamaiah
They have ridiculously high shipping prices. $10.95 shipping for lipstick!?
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April 2024 by Matthew Wright
If I could give a zero star today...I certainly would! We have shopped at Macy's for over 20 years, and have always received the very best customer service, until today. We shopped around and picked up a few articles of clothing, one of them was a Tommy Bahama shirt that was on clearance. As we looked at that shirt, we say that it had multiple what appeared to be ink stains all over the shirt. Priced now at 47ish dollars, the shirt really should be priced around 10 to 15 dollars considering the damage. We went to the check out desk and asked to speak with a manager so that we could possibly get a better price..in honesty, the shirt should have been sent back to the manufacture, but if I could get it for $10 I could put up with it. When the manager arrived, she did not even bother to greet us..she spoke to the employee, avoided eye contact with us, and kept mumbling uh huh...to herself probably 20 times. When she did finally muster up enough courage to look towards me, she said..well...Ill give you 10 percent off. I then said, well that is nice, but this is a damaged item, certainly it should be marked down further than 10 percent wouldnt you agree? Her response was cold, rude and honestly just downright mean...NO...this is already marked down on clearance..again I repeated, yes, this is damaged however...she simply took the shirt and said you obviously dont want it...
In all the years, and thousands of dollars I have spent at Macys I have never been treated so rude! I do not lie when I say thousands of dollars spent at Macys...dining room rugs at $10,000...and the list goes on. I am seriously going to have to think about whether or not I will return to Macy's, this level of customer service should not be tolerated, no matter where a person shops. The customer, not Macys is the one who is writing the paycheck for the employee. This goes for anywhere a customer shops...When I spoke yet with another manager about this, there was again no resolve in fact she too acted as if she was not listening to what we had to say. Perhaps this is why Macy's in Medford is struggling to survive in this already crazy market place.
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April 2024 by Erin C
Had to get a new stink.
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March 2024 by Maria Hernandez
I've never been to Macy's. I just rooled by in my qheel chair when un was in the mall. So i really can't give a review. But I'll give them 4 stars cause I can't give them 1 cause thats not fair when i never even went in.
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March 2024 by Edian Jesus
Great I really love it
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March 2024 by Earl Sohn
Let me just say that Kiara in the Macy's fragrance department was awesome, She went above and beyond to help me find exactly what I was looking for, She was super nice and had great customer service skills haha definitely made my shopping experience worthwhile and enjoyable. Safe to say I know my next picks in my cologne collection!
