Northwest Mobility
Hours:
4938 Crater Lake Ave, Medford OR 97504 Hours
About Northwest Mobility
Northwest Mobility is a highly recommended business known for its friendly, professional, and caring staff. Customers frequently praise the team, especially Shane, Keith, Nina, and Michelle, for their helpfulness, patience, and extensive knowledge. The team takes the time to understand each customer's needs and offers personalized solutions, whether for vehicle seating, wheelchair vans, or conversions. Many reviews highlight how the staff goes above and beyond to find the right van or mobility solution at a reasonable price, often exceeding expectations. The business is appreciated for its attention to detail and smooth process, even when dealing with complex needs like conversions for stretchers or VA-required modifications. Customers feel like they are treated like family, with staff making every effort to ensure satisfaction and comfort. The team is also praised for their ability to find and deliver the perfect van, sometimes sourcing specific models quickly and efficiently. Northwest Mobility’s commitment to customer service and the quality of their vehicles makes them stand out. They are willing to get new or used vans, install necessary equipment like EZ locks, and trade in old vehicles to meet customer needs. Customers trust them for any wheelchair or wheelchair van needs and feel confident in their ability to deliver value and excellent service. Overall, Northwest Mobility is seen as a trustworthy, caring business that genuinely cares about its customers’ mobility needs.
Most Recent Reviews
October 2025
Nina Jones helped me through the process of getting a wheelchair van for my father via the VA. The process was long and she was extremely patient with my questions and very knowledgeable.
November 2024
Had my wheelchair ramp fixed. The parts took a long time , however, that's not their fault. They called me offen just to let me know the progress and assure me they were still concerned.
May 2024
Can't say enough about the quality of service we recieved when buying our new wheelchair van at Northwest Mobility, Michelle in salem was amazing and went above and beyond to be helpfull without any pressure.
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