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February 2024 by Yonathan Martinez
Big tanks for Alex and Alejandro are super nice guys. I will come back for sure
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January 2024 by Justin Moore
Had a great expereince at today at T-Mobile. Zachery help me and he was amazing. He deserves a raise. Shoutout to Zachery
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January 2024 by Richard Bernhardt
The folks as this very modern store are very helpful. T-Mobile needs to give more authority and access to their store personnel as I can get much of what I got there online. However, the guy who helped us, stayed for as long as we needed and answered what he could. Very helpful.
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January 2024 by Oscar Garcia
Ok cool
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December 2023 by Sid Dyer
I canceled my account after a 15 day trial, I am still receiving auto debits to my checking account a month later. Online support would not help me, T-mobile has fraudulently charged me and several efforts with customer service has failed to resolve anything.
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September 2023 by Joseph Rutledge Frazier, III
We had a great visit and Alex was wonderful. Got us organized and geared up. Really appreciate his support.
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September 2023 by Jacob Wilson
Chris was a big help switch over from Verizon didn't hold us very long showed us some great deals and now our bill is hundreds cheaper
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September 2023 by Shane Vannatta
I have never been treated so rudely by employees or a manager. The manager who claimed her name was Rosie, but had no name tag was extremely rude and unwilling to assist or help in anyway. It was obvious because I was a customer making a return rather than purchasing something she did not have time for me or the issues I was having with returning my equipment. I filed a formal complaint with corporate and highly encourage you to go with any other cellphone or Internet company. If you have to go with T-Mobile I suggest any other location than this one! From the number of one star reviews with similar complaints I can see in not the only one who feels this way!
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September 2023 by Eric “Darth Riddler” Walker
It was fine but it always takes forever at cell phone stores
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August 2023 by Joe Gorski
My z fold flip was 1 day out of warranty which was a Sunday, I took it in to the retail store off of biddle rd, the people working there said no sorry we can't do anything about it, it's one day out of warranty!Pretty sad if you ask me
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August 2023 by Joshua Pai
excellent, hard working and dedicated staff that makes sure your cellular needs are met no matter what they may be!! TM0B4lyfe
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July 2023 by Brandon Dale
Alex very helpful and got t-mobile two new members today. However, when my 2yo daughter laid down on the floor in the store, my wife told her "I know you're tired but get off the floor please" Patrick turned to the customer he was helping and repeated what she said in a clearly mocking tone and laughed. T-mobile is the only provider with signal at my home, or we'd have left. Mocking one customer, to another customer, infront of her husband. Now, that's good for business!
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April 2023 by Jardani Jovonovich
Worst cell service ever. Cancelled and went back to Verizon.TMobile has dark spots everywhere that unables you to get service. Text messages don't get delivered or text are delivered the next day. Junk junk junk service.
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March 2023 by Oliver G.
Great service and friendly staff. Wait time typically isn't too bad considering it's a pretty small store. I recently went in to switch from AT&T to T-Mobile and the staff there made if a pretty sonority transition. Only real negatives are limited seating available inside (1 bench) and no available Wi-Fi. The last one is slightly more important as it can take a while for your phone to be either activated or worked on, so I brought my tablet to get some work done and found out they didn't offer Wi-Fi to customers which was a bit annoying. Overall excellent experience though. Didn't know what to use as a photo so here's a picture of a toy duck I placed on one of the counters while waiting for service.
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March 2023 by Mike W.
My daughter's phone stopped allowing her to make calls. After 2 weeks and several visits this location as well as Center Drive she was eventually told to "just go over to Best Buy and see if they can get ahold of Apple"... these guys have wasted so much of my kid's time, and then thought punting her down the road to a competitor "to see if they can help" was ridiculous and another huge waste of time. Besides their cellular service being nothing like is advertised, the customer service locally is trash. Buyer beware!!
