-
May 2025 by Brian McGuire
This is the third time I’ve used this U-Haul location to put hitches on my VW GTI’s over the last many years. I also used them to install a hitch on a Cargo Van.
Each time they were fast, courteous, and reliable in their workmanship.
Four for four on positive experiences over the last dozen years.
-
March 2025 by A Servant of Truth
Neutralize cigarette smoke from cab for next driver please; very stinky. Otherwise good service.
-
March 2025 by EC
I had a great moving time with them, only issue was weather and what can you do? The delivery driver Jennifer Good was a Saint and sure made everything easier. Dont move in February and they will make it happen easy! Who moves in winter? Im silly
-
February 2025 by Cliff Townsend
The whole experience went very smooth
-
January 2025 by Christina Barnes
Gary and the team were so kind and made the process as easy as possible. I would definitely rent from this location again. The location is also really easy to get to from Interstate 5.
-
January 2025 by Orion Noel
Great service crew was great I would recommend
-
January 2025 by Chantel Falcon
U-Haul of rogue valley has been a great place for our storage needs. The staff are knowledgeable and friendly and the manager Marlin is amazing and is always so helpful.
-
July 2024 by Alisa Myasnikova
A 5x5x10 storage unit worked perfectly for me. It could hold three full bed frames, one full mattress, one TV, a TV table, and plenty of other smaller items.
-
June 2024 by Mohamad Hamad
I went to rent a van. Obviously the actual price was almost 3.5X the actual price even though the I wanted to rent for 3 hrs and no more than 30 miles. When I got the keys, I was told the tank has fuel in half, when I got i to the van it was ZERO. I went back to the office and they gave me the key for another van which has “quarter of tank”, but when I got into it has it has just above 1/8 of the tank. I cancelled the rent. The people there were not even sorry about giving false information that will result in costing me more money.
-
June 2024 by Obaidullah Stanekzai
People in shipping and receiving are nice.
-
April 2024 by Elora Ormand
Super unhelpful and slow staff, didn’t answer my questions and they lied about where I could drop off my rental once I got to my destination. I was told I could just call a U-Haul location near my final destination to drop it off but when I arrived they wouldn't accept my trailer and I had to drive 40min out of the way to return it):
-
April 2024 by Quincy Henson
5 stars for Mike H. super helpful, kind, funny, and teaches you how to do the hookup vs just doing it for you.
-
March 2024 by Trevor P.
Abysmal customer service. I did the 24/7 van rental on my phone to where all I had to do was go to the front of the line and pick up my key and leave. I checked in on my phone, went up to the counter and waited for 15 mins as the employee could barely do his job checking someone else in. When he finally came over to me, he said they don't do the 24/7 checkin at this branch even though the Uhaul website checked me in that way for that branch and the van has "24/7 Van Rental, checkin on your phone" in big letters on the side of the van. Once he verified I was checking out the right vehicle, he couldn't find the key. Said he needed to check outside in the key cabinet. I waited another 10 mins, he went outside checked there, couldn't find it. Took me back inside, found the key but the van had no fuel. He then proceeded to help another customer and the customer politely said he should help me first. He printed out a form for a new vehicle and gave me a key. The whole ordeal took about 45mins when all I had to do was grab a key from the front desk and leave. When I returned the van I had to wait 20mins before after the third Uhaul employee walked by and saw me waiting to have them check the vehicle back in. Finally one of them slowly walked over, I smiled and said hello, he just looked at me and walked by to check the vehicle in. When he was finished I said Thank you and was met with a cold "See ya". Not the first time I've heard of below standard customer service at this location. Corporate really needs to get new management in here because they clearly can't train their employees how to do there and job and treat customers properly. Use a different company or a different branch.
-
December 2023 by Betty M.
Every time, I have come here to rent something there customer service js awful. They ignore you, walk off after seeing you say nothing and walk out the door. This is the second time this has happened to us. One of the workers even made fun of a customer in front of me and used vulgar language. I only can back a second time is they were the only one opened.
-
December 2023 by Phoenix Ramirez
CJ is the greatest employee ever. He answered all my questions about moving with ease and gave me great advice.
