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March 2021 by J “Thompson”
Terrible bank I have had nothing but problems with there fraud services. There security on your account is very poor. Will be switching banks!!!!
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October 2020 by Justin
Terrible bank I have had nothing but problems with there fraud services. There security on your account is very poor. Will be switching banks!!!!
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September 2020 by J “Booter”
Terrible bank I have had nothing but problems with there fraud services. There security on your account is very poor. Will be switching banks!!!!
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June 2020 by Booter
Terrible bank I have had nothing but problems with there fraud services. There security on your account is very poor. Will be switching banks!!!!
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April 2020 by James L.
Worst customer experience ever. My CD was mature but due to covid it slipped my mind. On day 11 out of the 10 days they give you they took 200$ out of my CD for "holding onto my money " instead of doing the right thing when everyone is out of work and no income coming in they should have waved the fee. But no one cared so here I am leaving you a bad review. You could have rolled it into my checking account or my savings. Instead I closed all my accounts and still no one from corporate has gotten back to me.
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February 2020 by jd wills
Our next door neighbor
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September 2019 by Brenda Bilyeu
Teller was nice. Account guy was nice the first time
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April 2019 by Paula Webb
Friendly staff and free wifi
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March 2019 by Carolyn Beron
Always had great service at the Phoenix branch of Umpqua Bank. Love online banking.
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March 2019 by Chere Mouyios
Great customer service ðŸ‘
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July 2018 by L. B.
I had trouble rectifying an issue with my accounts with the corporate branch, but it was resolved swiftly and kindly at the local Phoenix branch. The staff are fair and personable!
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June 2018 by lazarro Tormes
This Umpqua STORE so called. is in reality something of an animal house. They are located on Pacific hwy. near the town of Phoenix . Or. There is no effective customer service and the staff are trained to look the other way if you need help with the service or lack there of. The staff including the so called branch manager are generally rude and often downright vulgar. .. Believe me if you enter this branch you are on your own and subject to insult and nasty behavior . Unless you are someone easily impressed with free coffee or a news paper to read this store is a very big step down for anyone having a modicum of self respect.
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January 2018 by Melissa Vuckovich
Awful service... and when I asked to speak with a manager, the teller claimed he was on vacation. Later on in the conversation she then claimed that the branch didn't have a manager (which I find hard to believe after she stated he was on vacation). My overall experience was awful service followed by lies.
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December 2016 by Roberta Bourn
Always good service.
