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July 2025 by Carissa Nelson
Micheal was very helpful and patient. Helped us get everything we needed and when we had issues he resolved them for us. Too bad he found a better job he will be missed.
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April 2025 by Josiah Hein
Great customer service. But if you're going to keep me and my toddlers in there for about an hour, mainly just filling out monotonous paperwork, you better at least have a bathroom available! This is B.S. and any business that doesn't have a bathroom for customers automatically gets 1 star in my book! This is a basic NECESSITY!!! Especially with how long everything takes here!
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January 2025 by Suzzett S
Called in at delta waters location with an issue we have and the employee who answered the phone had no interest on helping me with a situation I had. My husband and I been customers with us cellular for years paying over 300 dollars a month. Because of how we got treated I will pay my remaining balance on my phone this week and close my account and take my business with another company. I will never do business with US Cellular again. It's a shame that we had to come to this.
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November 2024 by Marcia Rodine
TJ was a great help. Fixed the problem quickly and cordially. Best USCellular store in valley.
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September 2024 by Matt Tirado
I had a great experience with the worker Jeremy today, 9-20-24. I came in looking to upgrade my phone as well as switch over to us cellular, not only did jeremy get me switched over, he got me my upgrade AT A WAY LOWER RATE THAN MY ORIGINAL SERVICE PROVIDER COULD HAVE!!! I can not say enough about jeremy,as well as his helper Alex. Truly 2 great workers and I am very grateful he was able to assist me and save me some cash in the meantime.
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September 2024 by Tanaya Walls
I went into the store in the Medford Center, and they were friendly, helpful and knowledgeable.
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April 2024 by Thessaly Larissa
Costumer service was absolutely amazing I had some difficulties with a new phone he was able to fix immediately. Thank you Hunter!
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April 2024 by Cecilia Mendoza
Hunter Gump is very cool very patient
me and my entire family love his customer service and his attitude he is so funny and friendly! Thank you Hunter love your leo rising spirit ? lol
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April 2024 by Jeff Isler
This store is awesome! Customer service is top rate, especially non-manager Holly (as she calls herself). I don't think there is anything about cell phones that she doesn't know. Jeremy is ok as well. 10/10. I'd definetly go back.
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April 2024 by Travis Hinman
I love this store and to be specific, I really like working with Holly. She's very knowledgeable about the phones and the coverage. She also knows how to pair the perfect items like cases, earbuds and chargers for your phone. Always ask for her. This is a corporate store so they can do most everything you need done! I'll only ever go to the Delta Waters store in Medford, Oregon!
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December 2023 by P D
I was at this location 1750 Delta Waters Rd #100 and felt it was an uncomfortable experience. Walking in is whisper quiet, I say my information and it is heard by everyone in the store. The service person who showed me phones seemed rude and annoyed by me simply asking some questions. Also as a multiple year customer with the same phone I told them how the phone I was using was slowing down significantly even after a reset, they showed me phones I 'qualified' for even though the sales were the same thing I can get online. I really didn't feel like I was someone who was either respected or valued as a customer. I'm sure the person reading this also won't care either because it comes from the top down. I will be canceling my service soon and do not intend to go back.
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December 2023 by Jeff White
US Cellular is for the people they provide you with plans that provide a cheaper, monthly and plans that can give you discounts on phones. The people there are friendly and want to help in any way they can. They make sure to get you everything you need and try to make a reasonable phone bill in the process.They smoothly help me port over my phone number and even got me a sweet tablet and watch to go with it. I didn't think I needed it, but they found that some of my interests and hobbies work well with these.The whole staff is extremely knowledgeable. I definitely will be taking all of my business there.
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December 2023 by sierra morton
He help my mom and I get a new phone and he was very polite and helpful
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October 2023 by Tyler Cloud
After being a long time customer to this is store I felt it was time to write an honest review. Today was the last time I will step back into the Delta Waters store! None of the employees story’s or knowledge match up, very condescending attitudes. Incorrect account information, messed up bills, and now given 3 different story’s about watches. To top it off I passed on info from Apple and was told by the manager that Apple and I were both wrong and should sort out my facts to be true. Good luck with these clowns….! What customer service?!
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August 2023 by Dallas King
I can't wait to be rid of them.
