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December 2023 by Roberta Davis
I recently had a virus on my new phone and sought out advice from my local Verizon store. They said they couldn't help me out and sent me to the geek squad at best buy . After two lengthy trips to the geek squad and a few hundred dollars they gave up and said I needed to go nuclear and get a new Sim card. I returned to Verizon and a young lady named Jade helped me. A young male associate went and got a sim card to install, but Jade said not so fast and actually took the time to see if it was necessary. She quickly diagnosed the issue, changed my texting app to Verizon, and cleared up the problem. Bingo bango problem solved. Her initiative, skill set, and excellent customer service was so refreshing. Thanks to her alone I was a happy customer.
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December 2023 by Larry Shelton
Very good service ?
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November 2023 by Chastity C.
I am waiting to see what the outcome of post by owner S as to the escalation of the problem I previously posted with an ongoing problem since August of 2023. So far no response as to the escalation decision . Maybe that was just something to make it look like they were trying to help resolve my issues.
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November 2023 by BJ M.
TERRIBLE!!! They are so dishonest! Please beware of this place. I'm finding out now how others have had similar challenges and wish I had known. They have cost me a lot of money because THEY made mistakes. BUYER BEWARE!!! They will charge you for things you didn't get and once they have your credit card on file, they will charge you in error. It's been a nightmare! I've been advised to file an official complaint to the FCC Consumer Complaint Center which I am working on now.
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August 2023 by Michael C.
Tried to get a second line and some additional accessories on my account the staff ended up changing my bill removing my military discount, gave me faulty SIM card so my new phone didn't work. I wouldn't say they have bad customer service other than during the interaction with their store clerk he told me how excited he was to go home and proceeded to discuss his relationship status with his coworkers rather than focusing on my account. He failed to fully activate the phone before I left. This was my second attempt to add a line at this location the specialist mike further messed prior. Definitely a one star store.
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March 2023 by Tommy D.
GREAT Customer service, yesterday morning my wife's cell phone just died, dead, stone cold, no outgoing, or incoming calls, or texts. Our phones are a few years old, so we figured it was just what is, time to get a new phone. She was able to get off work early and we went to the Verizon store on Delta Waters Road. We were second in line and the manager greeted us and we explained the problem, Dead Phone we're here for a phone funeral and a new phone, he advised he would have one of the customer support staff be with us shortly. We were looking at the new phones when we were contacted by one of the customer service reps who identified himself as Tyler. We explained the problem and he asked if he could just take a look at my wife's phone. He did a check of the phone and advised the problem was more than likely just a corrupted sim card. It only took him a few minutes and he had removed the corrupted card, installed another and the phone was revived. Alive and well. Tyler was polite, professional, and certainly proficient in his job. He was just as importantly if not more, HONEST. He could have easily sold us a new phone and we would have never had an inkling that we really didn't need the new phone, we were there to purchase a phone. Thanks Tyler and the Verizon Staff, we certainly appreciate you all and the personable, professional and HONEST, service you provide.
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February 2023 by Tony S.
Absolutely the worst customer service I've ever experienced! I buy a new phone online and plan to pick it up in their 24 hour locker, of course it's the wrong phone, I call customer service and arrange to exchange the phone at the store for the correct phone I make an appointment and I'm greeted by someone who calls himself Q, right off the bat he wants to charge me $50.00 for restocking since I pulled the two plastic tabs, also he has no idea of any arrangement I made with customer service, I ask to talk to the supervisor because obviously I'm not getting anywhere, of course he can't do that for me either, about all he can do is continue to tap on his tablet like he's really searching for a solution, all the while an hour goes by and I've gotten no where, meanwhile I'm switching to brand X, for the excessive rates Verizon charges that was pathetic
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August 2022 by Lacey S.
my husband kindly ordered me a Series 7 Apple Watch and I only opened two little plastic pieces to see it and when I realize the series eight is coming out in less than a month , I decided to wait for the upgraded product and THEY CHARGED US FIFTY DOLLARS for opening those two plastic seals. I never uploaded my phone to the watch or even took the head out of the sheath. $50 DOLLARS!!!!!!!!!!!!!!!!!!!!! Apple needs to pull their head out of their buts because, at some point, enough people are going to get mad enough at their stupid policies and give their money to a company that doesn't treat their customers like a cash cow.
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July 2022 by Dana G.
OMG! The worst! I needed a mobile hot spot to supplement my plan for a few months. I told the [2] sales staff what my wireless needs were: wife had some emails and modest MS Office files up and down to the cloud. I did some gaming, and we both streamed Netflix at night for a few hours. They both said the Orbic Speed ($90) would be more than I needed. It came with 50Gb which would also be plenty. I neglected to ask the bandwidth (my bad). Well... the device would only pass 5-10Mbs (Ookla Speedtest). AND... I used up the 50Gb after 5 days they reported (do the math... it doesn't add up). Then it throttled back to 2-3Mbs. They had not disclosed this minor detail to. We were in lag city. I went to the Verizon store and complained. "TOO BAD", the young Tyler told me. I could return it or upgrade to the $200 box and pay a $50 restocking fee, or take a hike (my words). No amount of logic or reasoning would sway him even though he did admit he had the power to waive the fee but wouldn't. He said the box was not defective since it worked. (shrug) We struggled along for the 30 day period we had paid for and then cancelled. By the way, it was miserable trying to cancel. Nobody in the store could do it, and that function is not available online. Finally one store person gave me the number to call. Bottom line... I had TURTLE bandwidth for 30 days... and paid $105 for the privilege. I'm shopping for a new carrier.
