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September 2023 by Rational Chaos
Rented a truck for our move from this U-haul. I'm glad we went to this one. Such extremely nice people who work there. Kind and friendly and so helpful! It's in a little bakery, and it smells nice and tastes wonderful. They made the truck rental easy and it didn't take long either. I hope to go back there again for some nice baked items and a friendly chat. And a truck if I need one again!
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March 2022 by Clark Foster
Good local U Haul. Excellent service.
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May 2020 by S P
Victorian Gardens U-Haul was the best U-Haul experience I have ever had!The full story is that I was supposed to be picking up a truck with U-Haul’s online self-service portal at a location in Walla Walla that was closed, so no one was there to help when that service inexplicably didn’t work. We called U-Haul’s main line and sat on hold. The next closest place had one person on staff, not fully trained, who was missing the equipment U-Haul was supposed to have dropped off, and he was on hold with them just like we were! Finally when we got through, the local U-Haul rep was faaaaar less than friendly. I was ready to swear off of ever using U-Haul ever again! Eventually we got her to switch our reservation to this location, Victorian Gardens in Milton Freewater, and we ran down already two hours behind schedule. I should mention that I was moving during one of the busiest weekends of the year, and U-Haul seemed to be having NUMEROUS issues on their end.Enter the Victorian Gardens U-Haul location! When we pulled up, they had the truck ready and were just cleaning off the windows for us. Apparently someone else had had the same issues with the online pickup earlier that morning, so the gentleman we worked with had come in early to help her in person! He had us ready to go and out of there in less than ten minutes.If I were going to do this move again, I’d forget ever trying to work with U-Haul’s main system, and I’d just call this location to make a reservation instead. Friendly, professional service, which really shone through in my moment of need. Five stars!
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August 2019 by Sammi Palmer
Victorian Gardens U-Haul was the best U-Haul experience I have ever had!
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February 2019 by Steven Palmer
Great place to rent U-Haul. Friendly staff easy to work with for my small rental. Everything worked properly and my after-hours return worked perfectly. Proximity to my home and town was very convenient. Thank you!
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July 2018 by Cheryl Canaday
Quick, friendly, professional service. We ordered moving blankets but did not use them and received a refund. Very well run shop. Also have a lovely plant and flower nursery with beautiful flowers.
