H&R Block has received mixed reviews from clients. Many customers praise the tax preparers for their excellent service and professionalism. However, there are significant concerns regarding the office staff and communication. Clients have noted frustrations with unhelpful receptionists and difficulty reaching someone by phone. Some experienced issues with appointment scheduling, as calls were directed to an out-of-state source that did not respond. While the tax agents generally provide great assistance, negative experiences with certain staff members have affected overall satisfaction. The inconsistent service has left some clients feeling disappointed, despite the positive experiences with their preparers.
The preparer was excellent this year as in the past. The Office Lead and the receptionist, during the week, were not helpful and deceptive, in my opinion, working with a complaint
March 2024
It has always been great to work with H&R block.
October 2022
Angela was ready for me before I arrived for my appointment and helped through the process with ease.
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
