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January 2024 by Kyle Chase
I have had RAVE reviews about Dr. Moravec and this practice, also referring my husband. The care has been mostly good. They have become very strict and by the book about their arrival times vs appointment times, regardless if you check in early. I got stuck in traffic, was still 5 minutes before my appointment time and was chastised at the counter about it. Let’s raise the anxiety of someone who has an anxiety problem before their appointment, shall we?I had to make a telehealth appointment with a different doctor for sleep meds. I have gone through a few different ones and I’m desperate. I asked for something specific and he gives me some other recommendation because he made an assumption about my insurance. I hesitated but took it, did more research and asked him to cancel the first one, and said let’s do the one I asked for. It’s now approved with my insurance but for me to save money, I just need them to call the manufacturer number I gave him to give them my prescription. I even apologized for the annoying problem but this was to save me $400+ dollars. He said I have already put too much work on their staff and to try the horrid medication he recommended. Even after explaining that he gave me a medication that I did thorough research on after our appointment and I will not take it, and just needed it sent somewhere else, he wouldn’t do it.Basically comes down to I’m not paying them for the time when I send a message to ask if they will do something I asked for in the first place. Money vs Patient Care. Save the patient $400 so they can buy groceries or tell them to take the high road because you’re not making more money from them. They are a business, I get that. They do not care about their patients more than their Mercedes, I’ll tell you that.I’m so over this practice as a whole. Stuck up attitudes with most staff. My doctor is great, not excellent, but great, when I can see him. I’m not sure he is worth the rest of the attitude from this practice.
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January 2024 by Terry Stephenson
Had a similar experience to several here. They are SO hard to get in contact with via phone, offer NO email address to communicate with them through, and appear to overcharge for service. I received a $450 bill for a 15 minute meet-and-greet with Dr. Rhodes - absurd. Dr. Rhodes is a nice doc and thoughtful, but I can't recommend this outfit.
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January 2024 by Tanna Pettigrew
I love this office! I see Dr. Jennifer Herber and have been for years, she is amazing. She truly cares about my health and we are always on the same page. Her medical assistants have always been great too and made me feel comfortable.The office has good hours, easy to communicate using the patient portal, great parking lot, and great location for me. They seem to take almost all insurances.If this location doesn't have a same day appointment which is rare, I can find another location that is pretty close like Happy Valley, Oregon City, or the other Milwaukie location.
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December 2023 by Curtis Rose
Appointment cancelled morning of 2 times in a row causing me to wait 5 months just to see my primary for an annual check-up
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November 2023 by Rania McBain
Normally I love this clinic but I wouldn’t go here for birth control. The Dr for this is very nice and very well informed however schedules are hard to keep. She canceled the appointment on the day of 3 times in a row. Each time it took an extra month of waiting after already needing to wait 2 months. Because of this, my form of birth control expired even tho I planned the replacement consultation 6 months in advance. While the birth control expiring was by no fault of my own I don’t blame her too hard and understand the need to take time off. I sincerely hope our repeatedly canceled appointments were a fluke but I can’t continue to have faith in her appointments. She is very good at her job but unfortunately I can’t go through this constant mental prep work only for the rug to be pulled out from under me. Love her to pieces but planned parenthood offers better and more prompt care for the same birth control procedure.
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November 2023 by Cathryn Woodson
‘Saw Dr. Melissa Thompson at the Milwaukie location today for wound care (her specialty) after a referral from one of the doctors at the Sellwood location, for a wound that hadn’t healed after 3 months. ‘Not their fault- I just kept expecting it to heal up on it’s own & finally made an appt. ‘Loved both her, & her nurses’ positive energy!! She even typed out home care instructions for me. NO doctor has ever done that! If she was a general practitioner/family doctor, I would definitely switch. They’re both obviously passionate about what they do, are efficient, and caring! I left smiling!?
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November 2023 by Elizabeth Titus-Yoakum
I love my GP, who I have been seeing for over 15 years at this location but I also wanted to give a special shoutout to all of the staff here, who always are helpful and empathetic. Nicole, in patient communications, has been on 3 calls with me today to try to fix an error created by Walgreens pharmacy! Will hopefully continue to go here for many years to come.
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November 2023 by Emilie Bushlen
Left because they never answer their phones. To make it worse, after listening to a recording that's a minute long, the recording tells you they are too short staffed to answer their phone and it hangs up on you. This has happened every time I have called since the pandemic (which was completely understandable at that point). I don't have that kind of time.
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September 2023 by Josh Tabshy
Was turned away because I did not complete a survey that was texted to me from an unknown number and I was two minutes late due to rush hour traffic at 4 pm. No one told me I would need to complete a survey for a required follow up Appt. Waited three months for initial appointment. Got a prescription for thirty days, had a follow up scheduled for 30 days and turned away by someone who talked down to me like I was a child. Oh, and the lobby was completely empty, so I’m guessing Doc got an extra break. Changing providers. Long overdue.
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August 2023 by M B
I have been to this clinic (for my pcp) multiple times over the past three years begging them to look into my concerns for diabetes and hormones with my birth control pills and I was waved off every single time. She would ask ME, “well what tests do you want me to run?” and I wouldn’t know and she would just shrug me off and order a regular blood panel. When the results showed high glucose again and again she disregarded it. I had to keep coming back and spending more money to specifically ask her for tests that I thought would reveal what was wrong with me.Now, I have just been diagnosed with serious chronic brain conditions by a different doctor at OHSU only because my EYE DOCTOR caught the abnormality on my optic nerve. Today I tried to schedule an appointment with my PCP but I’m being denied healthcare because I have a past due balance with her clinic for a previous appointment they extorted me into - I showed up for a yearly checkup (covered and free to me) and they made it zoom last minute and gave me a $280 bill for asking about things I would have asked during my check up.TLDR; This clinic will ignore your illnesses and suck you dry financially until you develop something worse and will deny you further healthcare if you don’t let them extort you.
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June 2023 by Blake Balius
Do not waste your time here!! I was referred to Dr. Brown at NW Primary "Care" by Included Health. After waiting for three months for the first appointment, I was turned away after I had already checked in and paid $150 deposit because Dr. Brown refuses to provide gender affirming care for transgender patients. I scheduled a second appointment because Im out of my prescription, and I thought it would be quicker to schedule with nwpc instead of finding someone else. I was supposed to have my appointment yesterday, but it was canceled a few hours in advance (I did not get a reason why). At this point, I am four weeks out of my prescription, and my body is very much reminding me why I've been taking this medication for the last five years! The person that was scheduling me said my best option was an online appointment 10 days from now. How shameful and unprofessional that northwest primary care has shunned me from their office two different times then forced me to see someone over zoom. What a way to make a patient feel welcome and cared for! I'm going to try the zoom appointment (if it doesn't get canceled), but look for a different office in the meantime. These people do not care about their patients. They will string you along and do more harm than good.
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June 2023 by Anita Ho
What a great disappointment!! Dr. Herber was great. However, their clinic has so many rules in insurance and treatment policy that I felt great dismay. I am in health care for over 30 years myself as a doctor and never had to deal with such BS before. Thanks but not thanks!!
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May 2023 by Francis Swanson
Dr. Shih treated me with empathy, respect and understanding. I could tell (from working in healthcare for 10 years) that she was highly knowledgeable, skilled and caring when it came to my complex health needs. Highly recommend.
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March 2023 by Nope N.
From the archaic, overly laborious check-in procedures to ridiculous policies that prevent them giving you shots another doctor has asked you to get because they themselves haven't done an annual check on you which is something I've never encountered before, this place is easily one of the poorest clinics I've encountered.
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March 2023 by Luke Blodgett
My wife has had her previous two appointments cancelled by this clinic with 45 minutes notice, and by text message.This is wild to me, that a clinic which requires patients to book 4-6 weeks in advance and which requires 24 hour notice by phone if the patient needs to cancel is perfectly fine cancelling the patients appointment with 45 minute notice and won't even be bothered to pick up the phone and call to let us know.Our entire family were patients here, but we will find another clinic which cares about their patients a little more.
