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October 2024 by Sydney Sweat
Very friendly and helpful staff. Love that I can pick my carrier and they have the pick up times listed. Staff helped me box up my film and printed a custom “do not xray” sticker so I don’t have to worry about my film getting ruined. The box was only $1 too!
(I noticed that they have a separate wine shipping department. I made a mental note of that)
If I lived here, I would only ship/mail from this company.
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August 2024 by Chelsea C
I always have a great experience with customer service here. The employees are kind and helpful. Props to management because the work culture is great here and it shows by how your employees treat customers.
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July 2024 by JMJ S
They helped us out today with mailing wine back to NC. Gabriel (?) was really helpful, providing us all of the options between packaging to fly home with vs air or ground and setting realistic expectations. We know it'll be Thanksgiving before we see our wines but are happy to know that they're safely stored and won't get ruined by the heat of summer.
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June 2024 by Martine
Support Small Business
I've been doing business with Newberg Mailroom for over 10 years. They are always friendly & super helpful.
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February 2024 by Stanley Paul
Very professional staff. Have a mailbox. Used their notary service a few times. All in all a nice place and is conveniently located as well. .
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November 2023 by Polly Peterson
Helpful. Knowledgable.
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November 2023 by irina filippova
Amazing service.
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November 2023 by margit jameson
Really kind and friendly always help me with my packages and returns if necessary-I have a mailbox there as well and the service is just amazing!!!
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November 2023 by Kelly H
This business has the best customer service ever! They genuinely care about meeting people's shipping needs and worked extremely hard to help me with my urgent shipping needs. Customer service like this is rare, and they went above and beyond. Fantastic team!
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September 2023 by Sean S.
This is listed as a UPS access point online. What they do not tell you online is that you will pay an extra $10 on top of the change of delivery fee from UPS just to pick it up here. Pretty sneaky and underhanded. I will be reporting this to usp.Edit: The Newberg Mail Room replied yesterday trying to justify their $10 charge saying that it was standard practice. And that the ups store did it as well. They are lying. The ups store does not charge that fee. I just picked up my package there. This is not standard practice. Interestingly enough, the Newberg Mail Room decided to delete their response....
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September 2023 by Sean S.
This is listed as a UPS access point online. What they do not tell you online is that you will pay an extra $10 on top of the change of delivery fee from UPS just to pick it up here. Pretty sneaky and underhanded. I reported them to ups, as that is against ups policy for an access point. They have steep shipping charges as well. Avoid these scam artists.
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September 2023 by David Leone
I needed to ship a case and a half of wine to Massachusetts. The staff were great - very accommodating and helpful. They let me know the various options and pricing, packed up the wine, and took care of the shipping.
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September 2023 by Rebecca Joy Espana
I have no idea why y’all don’t have 5 stars on here. My partner and I LOVE the Mailroom. The owner Molly is a fantastic human, and we’ve had a great experience with all of their employees. We ship a lot of packages for our business, and we’re completely traumatized by our local post office. They’re always unnecessarily rude or fake nice. Finding the Mailroom was such a relief!
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May 2023 by Denise Swenson
I had a rather large work of art that needed to go to Sandpoint, Idaho. Another mail service in Newberg was not very helpful at all. After several hours of trying to box it up by myself and becoming very frustrated, I took it into Newberg Mail Room. Everyone there was awesome! Gordon did an above excellent job packaging up the item. Everyone was wonderful! I will definitely use this place for any shipping needs again!
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May 2023 by Tamara B.
Can't say enough good things about their helpfulness and knowledge re: international shipping options- So glad I came in here today!!
