-
December 2023 by Mike McLain
The gas is there when we need it. And that is our agreement.
-
May 2023 by LB B.
They suck the shit out of my ass !!!Won't pick up their POS TANK for 13 months I hate them !!!
-
April 2023 by Nishan and Julie Karassik
My mother is over 75, lives in a rural area, over an hour away from the nearest town, by herself, doesn't drive and can't see very well. Over a month ago she asked for a gas refill and said for them not to come during a certain period due to being gone for a number of days on a doctor's appointment. You all came during the time she was gone, but didn't turn the gas on. She has called 7 times, made multiple onsite visits to Newport requesting a turn on (via rides from friends). Still no gas.If you have a mother that you care about, you should be able to see how the situation above is an outrage. Or maybe your mother doesn't need to eat over the last month?
-
February 2023 by Stephanie Earls
Like others have said, terrible customer service. It's a bit ironic they are "Amerigas" but are sourcing jobs in India. On hold for 20 minutes then they hung up on me. Second call took forever too, difficult to understand/communicate basic stuff. Said I have to wait for them to call me to schedule a service call. Meanwhile our line was cut and we have no gas at all, been a week or more and still waiting for that service scheduling call. I don't understand why they can't schedule an appointment. What is the point of customer service if they can't do the basic service of making an appointment?Update 2/21/23-- I emailed as instructed below and still we have no service appointment. We have called and emailed multiple times and they tell us it's scheduled, but when I ask for a date they say there is no date because they're booked. I said this isn't ok, we need to be able to schedule an appointment as it's been over a month but they tell me it's not possible. This is insane, talking in circles and not able to get an appointment scheduled. They say they schedule the appointments when I ask to speak to someone who can do this but then they say they can't schedule it because they're booked. It's just flat of infuriating, pointless waste of time.
-
February 2023 by valerie sovern
We have a very courteous and efficient delivery man. He has explained to me how I can check and update my tank levels online so we never run too low. He's gotten to know our usage patterns and made a special stop the other week because he knew we were probably running low because of the freezing weather. He has a long, steep yard to climb with the big heavy hose to get to our tank - but always does it without a complaint. I believe he's been with your company for some time. I hope you reward him accordingly.
-
February 2023 by Jeffrey Bryan
Excellent delivery time and driver always Great
-
February 2023 by Me
Fast service. Easy to order online
-
December 2022 by Jessica Slabaugh
I could not say enough bad things about our experience! We are still without gas! Original promise date of Friday, here we are on Tuesday evening with no gas after we have been promised every day that it would be 24 hours.
-
December 2022 by Tiffany Miller
We've had such a horrible experience with this company. Literally been on the phone with them for 3 days straight, paid for expedited service, and got the run around for 5 days now. I have never had this kind of experience with a company before :( still no propane.
-
December 2022 by Joe Weisser
Amerigas no longer receives calls at their office, all calls are routed to a call center outside the U.S. Apparently they make an appointment to schedule an appointment. The whole process is clumsy and non productive. I have literally made more than 10 call to get service and no return calls have been made even though the situation has been supposedly elevated. Horrible customer service. I do NOT recommend Amerigas!
-
October 2022 by Jill Shaffer
I would have given zero stars but unfortunately that's not an option. I can"t say enough bad things about AmeriGas...they give a whole new definition to unresponsive. I have been waiting over 4 months for them to take away an old tank that still has propane in it. It's a hazard and dangerous. In all my years of being an adult and paying bills this is the absolute worst company and customer service ever!!
-
June 2022 by Catherine Cobb
Ive been using this company for 3 years now. What a great business to work with. Excellent prompt service. Always on schedule. Customer service rep is so professional and helpful. Definitely recommend them.
-
April 2022 by Larry Holt
AmeriGas is great as a service provider. The price is high. They seem overly concerned about their image. Its fuel.
-
February 2022 by Claire Jacobson
We just moved in, to Waldport, Or, we have \\u003c4% propane \\u0026 the 'local' office isn't open or responsive. We can't cook or heat. Welcome to Waldport
-
August 2021 by Dian Forbis
Cody does a great job delivering our gas when needed.
