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July 2024 by Brianna Henkel
If you call this store hoping to talk to someone from this location, it will send you straight to customer support so that you have the pleasure of talking to someone out of state who will hang up on you when you ask them to transfer your call back to the Newport store. And when you finally do get through to the Newport store, they’ll give you attitude and tell you that they can’t help you. Absolute garbage behavior on both counts.
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July 2024 by Wireless Caller
I bought an apple I phone here. I forgot my email address password and I asked for help. I was told "We are not Apple. Here's their number" This has caused inconvenience beyond explanation. It's about sales nor customer service. I am never going back And this means that I have to drive a two hour round trip to another store to get help , thus causing me even more inconvenience than to begin with. I work For AT&T is a customer service and Tech Support agent.And if I did this to someone I would have been fired yet they all keep their jobs. The store.
Needs a serious revamping. Do yourself a favor go to Lincoln City?It's way better
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July 2024 by Pedro Moreno
Very well attended but they should open earlier 09:00 am thank you
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July 2024 by Deborah B
Love this store! Great help and sales. Would highly recommend. db
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July 2024 by Clash With Storm
Chris has been helping me for years and never fails to provide such exceptional service! He looked into my account while I was paying my bill and found $20 in monthly savings which he used to get me a new watch! ?
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July 2024 by Robert Young
All reps had customers wait gave me a chance to preview the I phones. My rep was all the other reps went to with their questions. Even though they were quick getting my phone set up. Knowable and efficient. Perfect.
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July 2024 by kat swanson
People here are always knowledgeable and helpful. Sometimes I wait gets a bit long though.
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June 2024 by Lisa Davies
Went into Newport Oregon ATT store. Chris replaced my screen as i dropped my iphone & thought i broke my phone. He gets a 5 star for helping me today! May 30 2024
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April 2024 by john johnston
$$ to much. Cell phone mo. Plans are way too much anymore.
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February 2024 by K A.
Have been dealing with Chris at the Newport Oregon store & experience has been nothing than positive. Chris was polite, knowledgeable & worked with me for me needs for a new phone. I had been dreading doing this but was so easy. If you need an upfront person, Chris is your guy. I'll" go back & ask to work with him every time.
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February 2024 by Jvon Dreher
Helped me get new phone set up quickly and efficiently.
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February 2024 by The ToasT
Great help
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December 2023 by Jim Reaugh
Great help. Great service. Thanks
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October 2023 by Catalina Reyes
08/09/22: DON'T be fooled by their boilerplate "Sorry... email us" [sic] 'response.' It's COMPLETE EYEWASH. I sent all they asked the day they asked 07/25 to no answer whatsoever.07/21/22 I came in with a brand new factory unlocked Samsung Galaxy S22 Ultra (from Amazon) to which I wanted to transfer my current AT&T service from my old, now-obsolete phone (Samsung Galaxy Dash J260A). I currently have AT&T Prepaid $65 Unlimited Max, which w/Affordable Connectivity & AutoPay costs me $20/month.Girl at counter had a real 'tude – talked down to me, said Prepaid is for cheap Walmart phones (like how dare I walk in there with a paid-for premium device) & Prepaid "can't support" an S22... which all-too-much later I learned is COMPLETELY FALSE.She said the only way to keep AT&T with my new phone is to lock it up with a contract plan (ALSO FALSE - and she called this "postpaid," notwithstanding contracts typically aren't) at $75/month (no indication WHAT contract/features she thought she was talking about).It's patently absurd on its face (if not intelligence-insulting) to posit that Prepaid (which among other things may include 5G, HD streaming, & mobile hotspot) is somehow incompatible with premium devices and/or inadequate to support one. I started to say so but saw I was wasting my time as she stared with annoyed, stone-faced arrogance – so I just turned around & left as she evidently wanted.Also the girl's boyfriend was sitting there waiting for her while she counted out her register tray before closing in 10 minutes, she seemed to think she had much better things to do generally.06/2023: Finally switched my prepaid AT&T service over to my still-boxed, less-new-now premium Galaxy S22 Ultra: with no problem whatsoever. Just used Samsung Smart Switch & moved the SIM card to the new phone. Which I COULD have been enjoying FOR THE LAST YEAR if this AT&T store hadn't so misled me – nay: _straightup DECEIVED_ me.
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October 2023 by A Wood
Very professional,kind and helpful. Highly recommended!
