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March 2024 by Clark John
Very helpful knowledgeable staff that aren't afraid to come out from behind the counter to help you find what you need and if they don't have it they will order it for you and have it the next day
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October 2023 by Louis Carlson
Bought windshield wipers and they installed them for me.
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October 2023 by Karen Brockhage
I stopped in here feeling anxious, because my oil light came on as I was about to drive back to Washington. Red asked my model of Subaru and looked up pictures of the dipstick and explained to me how to read it, and then sold me the kind of oil I needed based on the old receipt photo DH sent to me. We made it home safely. Thanks Red!
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October 2023 by Karen B
I stopped in here feeling anxious, because my oil light came on as I was about to drive back to Washington. Red asked my model of Subaru and looked up pictures of the dipstick and explained to me how to read it, and then sold me the kind of oil I needed based on the old receipt photo DH sent to me. We made it home safely. Thanks Red!
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June 2023 by Taryn M. Gray (deValiante)
I was here on Monday (June 5th), to get a new battery. This was the first time I had ever needed replace a car battery, and all of the employees on the floor that day were so kind, supportive and gave me wonderful advice as I struggled through this new learning experience. It took me two hours, but the employees were always cheerful and helpful when answering my million something questions.
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March 2023 by Jay Stiley
Always hit and miss whether they have what I'm looking for. Customer service seems a little lacking, but what the hell it's an auto parts store.
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January 2023 by Karvell Dixon
I was in there to replace my car fob battery and I was sold the wrong battery. One of the salesman working there grabbed it and handed it to me, I walked out in confidence I was given the right product. I got home and found it was the wrong battery. I returned in less than one hour, and was told I had to buy a new battery. They weren't able to replace it, because I didn't have the original packaging. It's a 7 dollar battery, I thought they would take care of me as their customer. Never going back again. I went to O'Reilly.
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January 2023 by Marvin Litchfield
The guy was a pain.Tried to overcharge on a part when i ask about it he got the part priced but it was still wrong. If your a tourist I think it makes a difference how your treated..In a negative manner
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January 2023 by David Rauch (Dawud)
Great staff who go the extra mile to take care of their customers.
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December 2022 by anita sites
Night had fallen, and it was raining very hard. NAPA was about to close, but Samuel helped me pick out the right windshield wipers, rang me up, and even offered to install my front and back windshield wipers. He was so kind and helpful. Totally appreciate the five-star service.
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October 2022 by Nicholas Yelm (Bigbird)
Great service got me in and out . Got me the parts I needed and tried every way to get me the best deal as possible .
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September 2022 by Moonbeams Pinkkayaker
Helpful and upbeat even when they were slammed. Big thanks for letting me borrow a screwdriver to fix my signal light.
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August 2022 by Nicole Biggs
NAPA does not stand behind the products they sell. Due to an emergency I was forced to purchase an over priced junk electronic inverter from NAPA in Newport, OR. Having great knowledge in power inverters I knew this was going to be a waste of my money. I asked what there return policy was and he said, “if you plug it in you can’t return it.” I have personally purchased 3 inverters over the years that were lemons right out the box. The fact that they don’t stand behind the products they sell, (at a huge markup) says it all!
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August 2022 by Tracy Martin
AlwYs very helpful. I have a 58 chevy and they helped me find the right parts.
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July 2022 by Brett Moore
They had exactly what I needed and even invited myself and my co worker to return for hot dogs and huge savings the next day. Very friendly staff.
