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March 2024 by Steve D.
The pharmacy staff at this store is unquestionably the rudest and most unprofessional I've ever experienced. They blamed me for their mistake and refused to accommodate me. I'll never got to this store or pharmacy again. Take your prescriptions and hard earned money somewhere else.
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February 2024 by Jennifer Parker
Did not catch the lady's name who worked 1/19 around 11:40ish am but she was horrible. She worked the drop off section. Rite Aid had messed up my prescription and instead of being kind and explaining the process, she was rude. If I could give 0 stars, I would.
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February 2024 by MO
horrible customer service and I’ve been waiting for 3 days to pick up my prescription yet all the other stores in the area are opened. I cannot even retrieve my subscription to take to another establishment that is actually open because RiteAid will not answer ANY calls.
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December 2022 by Gabriela Dickson
Rite Aid Pharmacy used to be an awesome Pharmacy. Well I beg to differ now. My Husband was seen at the Urgent care. Very sick. Provider wanted him to start his meds ASAP. I got there to pick up the meds and I was told to come back in 2 hours. Wow. My husband didn’t have 2 hours to wait and we came from long distance. I seen many other people being turned away too. There was only 1 Pharmacist. The one with no personality. If you go to the Newport R/A you know who I am talking about. Not a smile on his face. Like a Robot. They have a female Pharmacist who is awesome and so friendly. But she wasn’t there. Maybe she got scared away. Cashier at the Pharmacy was extremely rude as well but this was at a different time I work in the medical field and I know how busy it get’s. Still show your Patients/Customers that you care. This needs to changeAdd on comment. My DR called in my RX’s on Saturday. Now it is Wednesday. I called. They told me it will take 7 days to get my RX‘s. I am out. Transferring to another Pharmacy. I am glad I am not a Heart Patient who needs their meds ASAP. Wow
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December 2022 by Vonda Etter
We were great promoters of the Pharmacy for many years; prompt, efficient, kindness with a smile. Something has occurred within the last 3 months that has sadly, altered those incredible qualities. This time, very needed diabetic medication has not been filled for a week after being called in by the nursing staff at SPCH. Please increase your staff at Rite Aid. They deserve it.
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November 2022 by William Novorolsky
Very unfriendly experience with the pharmacy. I won't be going back. The woman behind the counter offended by every simple question. Treated me like dirt. I'll never be back. Makes me sad because the pharmacist there was really good to me once before but no more...
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November 2022 by Scott Dickson
Don’t go there for RX’s. I was told and not in a very friendly way to come back in 2 hours for my RX’s. Came back and my RX’s where still not ready. On top of that service staff at the Pharmacy are rude. No care in the world. They are dealing mostly with elderly Patient’s who deserve more respect than that. Other people in front of me where all turned away as well. Terrible service.
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October 2022 by Sandi Novinger
Why would anyone in this area go to Walgreens instead of this Rite-Aid? The difference in the service is astounding. We made an appointment for a flu shot at Walgreens, only to arrive at our appointed time and be told that they didn't have any vaccine. They told us they would call us when it came in. Two weeks later and no call. We ended up going to Fred Meyer pharmacy, which was another good experience. But this Rite-Aid was fantastic. We arrived about 30 minutes early for our Covid vaccine appointment and they took us 5 minutes later. The pharmacist and the technician were both friendly and accommodating. They have earned all of our future business.
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October 2022 by David Rauch (Dawud)
Friendly and fast. Clean store and polite staff.Edit: I have been a Rite Aid customer all over the country and I have to say that this is by far the best and most efficient location in the country. The whole experience is good when I go to this location and for someone who has extreme anxiety in public, this place makes me feel particularly comfortable and not feeling so buggy.Thank you for everything!
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July 2022 by Kelli Kroker
I've had a great experience with the Pharmacy staff at this Riteaid until recently. I had called as was requested of me via a text from the pharmacy to update insurance coverage for my daughter. I was speaking with a woman named Missy. She was having trouble billing the insurance and I had asked her a very simple question which seemed to have frustrated her. She became quite rude. When you are working in a retail environment it is important to have some basic interpersonal skills.
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May 2022 by Cristi H.
Always quick, clean, and friendly. I wouldn't go anywhere else. Employees look happy to be there and everything is well stocked.
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May 2022 by kel tait
Refused to fill my prescription, and are now holding it hostage and havnt transferred it as requested. Staff rude and huing up telephone. Pharmacist at another place told me theyre "often difficult" . Huge mistake on my part going here to try and save $
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February 2022 by Cc Smith
Thank you for picking up the phone right away. Your amazing thank you for doing your job wonderfully. I recommend calling Newport Rite Aid, they answer are polite and fast.
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December 2021 by Davide Furiosso
I will never give my business to this particular store again because the Pharmacist is very pushy and rude.I was becoming a regular at this location on highway 101 in Newport. But because the Pharmacy opened at 9:00am and I was there once a month at 9:05-9:15am she started becoming more and more rude. I said“ what’s wrong?” You open at 9:00am right? After a while I was being ignored and bypassed so I switched Pharmacy. How they can get away with this kind of treatment towards customers is absolutely appalling.Maybe the pharmacist should get to work at 8:30am verses 8:55am. Stop telling your customers“I only have 2 hands”
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September 2021 by Patti Forcier
I am writing this review for the Newport, Oregon Rite Aid store. We are long time customers (over 20 years) of this store for one reason, it's employees in the pharmacy. We have all been through the worst of times since the Covid outbreak. This has brought out some of the worst in people and, unfortunately, business practices. I have watched our pharmacists and techs being asked to do more with less. Having vaccinations added to their plate with no increase in help was daunting for them to say the least. Throughout it all there was no increase in wait time to have my prescriptions filled, help over the phone lessened, or any change in treatment toward customers decline. I need to mention Missy here. She worked tirelessly, greeted me with a smile and by name, would see me in line and pitch in to pull my meds so they were ready when I got to the counter, was the first one to help me at drop off several times and always treats myself and her customers with the utmost respect. She needs to be recognized for her exemplary performance in such demanding times. I so hope the Rite Aid "powers that be" are aware that Missy is an employee that shines a light which reflects nothing but the highest of standards both on the company she works for and the customers she serves. As long as she, and employees like her, remain at Rite Aid, my family and I will remain customers.