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September 2023 by Diana Fox
I'm giving 2 stars because there direct deposit is not working properly. I have my paychecks directly deposited. 2 days before payday and when payday is here the money is not there until after 4pm. This issue started in March of this year every paycheck. First it shows as pending on the day the deposit is made then it disappears as if they withdraw and the deposit it again. I called and they didn't answer my issue. After 5 years of direct deposits this started. Not happy at all.
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May 2023 by Bertie
The employees are kind cheerful and best of all good at their jobs! Thank you for today’s awesomeness Christina!
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March 2023 by Nathan Purdy
Always fast, courteous, and friendly. Opened my account when I was 10 years old with my grandma, have had it there for 30 years now
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March 2023 by zachary hunt
The branch in Newport has always been very helpful. I can go in and always be greeted with friendly smiles and greetings or call and get helped promptly and accurately. I have also done business with calling Longview WA for a car loan question and received perfect service. Thanks Again!!!!
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March 2023 by Samantha Barton
Janel is a professional, knowledgeable and prompt representative! It is always a pleasure working with her, and she always makes sure to complete our member needs in an efficient manner. The entire Newport branch is very efficient and helpful as well. And everyone, including Janel, is super nice too.
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March 2023 by Elena Grewell
I have been banking here for about 7 years now, I got my first car loan, in 2019 it was super high interest 31.9 % for first time buyer with no credit !!! TLC refinanced for me at a lower rate than anyone in my home expected! Then in 2021 during the whip lash of Covid I got in a car accident TLC put me into a new car laon at 2.99 % !!! They are always kind to me, they laugh with me, the girls here are like having friends, AND don’t forget they love my animals !!I get to bring my babies (2 different ones so far ) In with me so they don’t stay in the car with anxiety, or in the heat! these ladies love the fur babies all and all I love this home feeling kind bank, and there tellers who are In it to help you succeed not just for there own gain!From Elena& sami bear
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March 2023 by Chelsea Duarte
Janel is very helpful and is always so nice when I’m in to do anything for my account. Great service all around!
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March 2023 by Alisha LaFontaine
Excellent customer service, pleasant, knowledgeable, answered all my questions, explained things to me so I understood. When I left I was very satisfied.
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December 2022 by Misty Bearden
I started banking with TLC when I moved back from the valley. I wanted a bank that was small and had a welcoming feeling and have felt that credit unions were a better option. Now I use online banking and very rarely go into a local branch but when I do, I'm recognized and greeted with big smiles. It's awesome and have since opened my childrens accounts and got a few others to join as well.Another thing that brings a little pride, is how much TLC supports the local community. I've seen their banner on a lot of school functions and donations made to places I care about.I only miss the popcorn in the lobby!
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December 2022 by Amy Shumate
Doing my business banking with the TLC branch in Newport has been a wonderful experience. Everyone is so friendly and welcoming in the branch when I come in. I know that whatever my business banking needs are, TLC is ready to help. I appreciate the care and time they take with every transaction. I would recommend TLC to anyone in our community!
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December 2022 by Justin Bowdish
Everyone always has a smile, Always friendly, this has been my favorite bank to back at since 2007.
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December 2022 by Anthony Johnson
They treat you like family there and always ready to help
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October 2022 by Passive 77
Super friendly and knowledgeable staff. Always a delight to visit for my company's banking needs
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June 2022 by Pat P.
Do NOT, whatever you do use this "bank" or credit union. Completely incompetent both in the branch and via their call center. I put stop payments on checks, they charged me the fee, then paid the check anyway, they bounced checks on my account when there was plenty of money in the account. They NEVER have any managers in the Newport location you can only talk to a "manager" over the phone. The incompetence is just unbelievable and far reaching. This might be a good place if you don't have more than a few hundred dollars in your account at any time, but if you have any amount of money or own a business, TRUST ME YOU DO NOT WANT TO USE THIS BANK OR ANY OF IT'S BRANCHES. The absolute worst experience EVER AND they lie when they make a mistake! I showed them where I paid the stop payment fee and then the check they cashed and they told me that IT WAS ME who made the error and told them a different check number! And this was not a small amount, so now, I have to go to court over it! JUST A NIGHTMARE! DO, NOT, USE, THEM!!! I could go on and on about their incompetence, but I have to use all that time to ready myself for court!
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May 2022 by Heather Snyder
Excellent service!
