The United States Postal Service location is generally staffed with caring and dedicated employees who go out of their way to assist customers. Several staff members, including Omar and William, are praised for their helpfulness, providing information beyond standard tracking and calling customers with updates. They are recognized for their kindness and understanding, especially in sensitive situations. For example, one employee showed compassion and patience when a customer with autism experienced a panic attack, offering reassurance and support during a difficult moment. However, the business has faced issues with mail delivery. Multiple reviews mention that mail, including important packages and mail for a child's account, has been repeatedly returned to sender despite correct addresses. Customers express frustration over inconsistent delivery, with some mail not arriving at all or being returned without explanation. These delivery problems have caused inconvenience and confusion. Overall, while the staff’s kindness and extra effort are highly valued, the location struggles with delivery accuracy, leading to customer frustration despite the employees’ good intentions.
I'm autistic. I was given misinfo and my mail was returned. I vocalized a panic attack and the guy up front was so understanding. I avoid places like this and it's extremely painful for me. He talked me through it. Helped me. Was always kind. While i was having a rough time, he made up for it all. Thanks man.
October 2023
REPEATEDLY return my son's mail to sender. The address is correct, it's not a forwarded address. The sender doesn't know why they're being returned and neither do i. Very frustrating. We get his mail half the time. So one driver is returning everything instead of delivering it, and that's frustrating.
September 2023
REPEATEDLY return my son's mail to sender. The address is correct, it's not a forwarded address. The sender doesn't know why they're being returned and neither do i. Very frustrating.We get his mail half the time. So one driver is returning everything instead of delivering it, and that's frustrating.
