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April 2023 by S S.
Nice morning staff. Always willing to help. Always friendly. Evening staff is in desperate need of retraining. Standing around self-check gossiping and just plain rude. If I am required to check my own groceries employees should be at least pleasant. One employee actually yelled at a customer at customer service, in the front of the store for all to see and hear. I will never shop here during the evening hours again.
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July 2022 by Kiteara Westover
I have NEVER in my entire life been treated so rude and disrespectfully than I have at this store, and on more than one occasion at that.
I SWEAR these mf's don't know what customer service is. periodt??
This company will no longer be getting my money nor business ever again.
and I will be making sure my friends don't shop here nor my friend's friends.
TERRIBLE business and TERRIBLE place to shop. ??
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October 2021 by Arci R
They open at 7, Google told me they were open at 615 so I made the driveClosed.
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August 2021 by Google user
They open at 7, Google told me they were open at 615 so I made the drive Closed.
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June 2021 by Deftone Nations
They open at 7, Google told me they were open at 615 so I made the driveClosed.
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March 2021 by Princess C.
almost every time i come in their's a girl she woks in the delly part she always glares and watches me as i'm shopping.
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December 2020 by Suzette M.
I went into this store this morning to buy lottery tickets and candy for stocking stuffers for our office Christmas party. I went to the customer service desk first to buy the lottery tickets. When I got there, there wasn't anyone working the customer service counter so I just went ahead and figured out which lottery tickets I would buy. I stood there for a few minutes and several employees walked by me but no one acknowledged me. I finally went and asked an employee if she could help me. She said she couldn't but she would get someone to help me. She asked one of the cashiers if she could help me. Then a heavy set male employee, who was near the customer service desk, yells over at me "You can only buy tickets out of the machine right now because customer service doesn't open until 11 as the sign says right there. And she (meaning the person who I spoke to to begin with) should have known that. This embarrassed her and I. He was so rude. All he had to say was "I'm sorry, customer service doesn't open until 11." There was no need to speak to either of us that way. This was not my first bad experience at this store but it is going to be my last because I will not be going back. They need to learn the definition of customer service.
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December 2020 by Lenore Weinner
Did curb side service today. It’s was easy and very convenient..
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June 2020 by Annie C.
I'm done with this damned supermarket forever!! I'm handicapped .... I park in the handicap.... go in that door get a couple things and head back out the same door and I am blocked from leaving .... . forced me to walk all the way around carrying my groceries!! no carriage because I didn't need one if I just went out the same door I came in but of course make the crippled lady walk all the way around!! I nearly died doing so .... if you think this is the way to treat your customers than you can simply go f*** yourself !!! . I am never going to shop in this s*** hole again !!! yeah I don't even like using this language but you have pushed me over the edge honey !! if this is how you treat your people then you're insane! OR you have hired insane employees .... . either way.... I'm f****** done!! there's no way that I want to be treated like that ever again... you are not the only grocery store that's for sure and besides you have very low ratings here and I'm sure there are good reasons for this! you know damn well that none of this is about a damn virus!! grow a pair of balls people !! And start treating each other like human beings again!!
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January 2020 by Jessie L.
Poor customer service. Never stepping foot in this store again. Pharmacy makes a mistake and acts like it's the customers fault. Check your fax machine. Don't treat customers like they are an inconvenience.
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July 2019 by Abby W.
Basically, from my perspective, Albertsons is a great place to go (besides Fred Meyer, which I also view to be very neat) when it comes to looking for really neat deals. Plus, I have noticed it's clean, nice and very well stocked with what people need. And from what I have seen, the staff is very nice, as well as very friendly too.And if I had to pick one part of Albertsons I like the best, it would be the deli. I especially like the Cheep Chicken Monday the best; the regular chicken tenders are delicious, as are the potato wedges (which I call jo-jos). On those Cheep Chicken Mondays, I go for a pound of regular chicken tenders, and half a pound of jo-jos; they are my favorite, and they make an awesome treat for once in a while too.All in all, it's a very awesome grocery store. I highly recommend it, and I give it five stars as well (although ten stars would definitely be even better too).
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June 2019 by Kurt M.
Suzie was my cashier this evening and she did a horrible job, I was purchasing wine with my wife and first she wouldn't sell me the wine because my wife forgot her I'd at home even tho I was the one buying it. Then when I went home and dropped my wife off, grabbed her is just in case and came back she still wouldn't sell me the bottle of wine (we are both 22) so I showed her my wife's id and explained that you do not need to prove everyone in your household is over 21 to buy alcohol. So I called my wife and she came back and the woman continues to cause a scene about how I was being "mean" long story short this store is stupid. They hire people who are improperly trained and rude. Several times I have came home from this store with bad produce, bad meats, and bad service. Tonight was the last straw. I have bought all of my groceries there for the last two years and tonight was my last visit to Oregon city Albertsons. Thanks Suzie. PS: Suzie, go retake your OLCC class you were so happy to tell me about five times because you obviously didn't pay any attention the first time. And also, have you ever sold alcohol to a parent who was buying groceries with their child? The PERSON PURCHASING the alcohol must be over 21 years of age in Oregon, if that applies to everyone present then you can not sell to that parent, or serve alcohol to one person at a table who is over 21 just because someone else at the same table is 19. Learn the law before you refuse service.
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March 2019 by Tia J.
Over the years I've often overlooked Albertsons only because I forget that it's there! This is a nice, clean, store that is always well stocked and well staffed. It's a big store that doesn't make me feel liked I'm packed in with tons of other shoppers. The thing that has brought me back to shopping here regularly is the employees. Any time I've asked for assistance with anything they're always super friendly, helpful and attentive. Today I was wandering around collecting my monopoly freebies, along with groceries for the next few days. I needed to ask the woman at customer service where a couple of the items were located and if she happed to have the free waters available. She handed me the waters and helped me locate the other items, all with a cheerful personality and a friendly smile. When I finished collecting everything, and checked out, my cashier actually counted the monopoly tickets that he scanned to make sure they were all credited. He notice 3 didn't scan through and took the time to figure out which ones didn't get counted. He was very friendly and patient and I really appreciated his above and beyond customer service. I'm making a point from now on to be a regular customer here. I'd hate to see this store disappear so I'll be back weekly to help keep them in our neighborhood. BONUS: Their bakery is worth a visit! The donuts are fresh and soft, the muffins are so good and the French bread is some of our favorite!
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August 2018 by Sydney K.
We went to get a propane tank. We asked the guy to ensure it was full. He said yes. We got home and hooked it up to find out it was empty. We had 25 people at our house waiting to eat and had to drive back to get a new propane tank. When we showed up with our concern the guy helping us wasn't sympathetic at all didn't even address our concern. Yes, he got us a new propane tank but wasn't polite in the slightest and completely avoided addressing our inconvenience. Horrible customer service & what an inconvenience to say the least. We will never be back. Not to mention we paid $50 to get it. We will never be back to Safeway or Albertsons in Oregon city. How ridiculous...
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June 2018 by Lucas P.
If you want old school Joe Albertsons customer service, this is one of the lady old school Joe stores!!