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November 2023 by Kevin Yell
Always great customer service. Great people doing a great job!
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March 2021 by Stacy Pritchard
Today I call the bank to ask some questions regarding our home loan. I spoke to David Green. He was so nice and helpful. They did not actual carry my home loan but he was willing to look up the number and give me lots of helpful information. He could have said sorry wrong bank but he went above and beyond. Makes me want to change banks. Such great customer service.
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January 2019 by Marci Smith
With the automated system i could find a check that was sent to me is fake. Great app. Thank you it saved me $.
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September 2017 by Sean Arnold
I left a 10 year relationship with a national bank in order to give regional Citizens Bank a try. I haven't regretted that decision for a moment. The staff is extremely responsive to questions and concerns and I feel valued as a small business peer and customer.
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September 2015 by Paul H.
If you like a good solid community bank where everyone from the tellers to the branch manager will know who you are, then this is a great financial institution to consider. In my 7 years as a Citizens Bank customer, I can count on one hand the number of times I've had to wait in line to make a transaction. In fact, when I needed to get into this century and learn the online banking system...Michelle...who is sort of the go to at the branch...walked me patiently through the process. When my business needed a loan...Jimmy was huge in that process...yes..they help businesses too! And when I needed to link in with some local events..David, the branch manager just seems to know everyone in town..so he is a fantastic person to talk to. They have a drive up window, but it doesn't get used as much, because customers like to go in and see Teri, Becky, and Crystal to work on their accounts. I can't count the number of times I've gone in there in a crabby mood..and left with a smile. There are various locations ranging proximity from Corvallis up to Tualatin. I'm not sure about the ATM aspect of working with Citizens Bank....but I'm sure that they have reciprocal agreements with other bank ATM, a lot of the boutique banks do that. In fact, that has never been an issue for me and I live in SW Portland and work in the OC. If you live in proximity of a Citizens Bank branch...it really is worthwhile to stop by. You'll walk in a stranger and leave as a friend. Yes, that's corny, but its true!
