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November 2023 by Moon Light
They were good
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March 2023 by Corrina C.
I took four books to be spiral bound. First they told me a set time for pick up, when I got there to pick them up absolutely nothing was done. The kid told me it wasn't his fault, it was another guys but he was at lunch. He said I could pick up the following day. I go back the following day and the books are cut uneven, the spiral is only on the center of one and pages are falling out of another. I explain what the issues are and that I want them fixed. The guy is clearly frustrated I'm not happy with the books and tells me he needs to call someone to ask if they will fix them. He calls a guy who you can hear yelling on the phone and says they will fix the next day. No one bothered to call and let me know they were ready but eventually I picked up the books again. This time it's a different guy who is beyond rude. They did not fix any issues with the books. Fed up with the lack of customer service I called another location and asked for an area managers contact information. This person took a message and assured me the area manager would call that same week and told me this was absolutely unacceptable and they would make it right. It's been weeks and the area manager never bothered to call me. Now I'm out the $50 I spent on the four books and the $29 I paid them to ruin my books. The money I'm out is bad enough but I'm absolutely disgusted that no one in the company cared one bit to even attempt to make it right or apologize for ruining my books.
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February 2023 by Amanda A.
Terrible service, super slow. And the cost is crazy, 2.70 to print and tape a label. 20 minutes for that
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November 2022 by Joseph Y.
Easy self-service printing. God forbid you need service with an attendant though. It takes forever to get served if there are people ahead of you. Great pricing on prints.
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February 2022 by Sharon S.
Very efficient and knowledgeable about sending anything via FedEx. Lots of products to buy and great cards!
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February 2022 by Heather M.
I paid $128.06 to guarantee shipment in 4 days, my package was to arrive 02/04, as of today it hasn't even left the state of Oregon. When you call the stupid 800 number you have to jump through hoops to get a human on the phone all to say we are sorry there was a storm. NO, the storm started yesterday, the day it was slated for delivery so it should NOT still be in Oregon. When I asked why I paid extra money for it to have never even left I was told it was FedEx corporate policy not to refund. I HATE this the stupid a** company so bad. Go to UPS and save yourself the hassle of this idiotic organization. WORST SERVICE EVER
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January 2022 by Meghan S.
Went in to use computer and print labels. Printer wouldn't connect and when I let store employee know he really didn't seem apologetic or helpful. Attempted to sync printer but wasn't helpful or even communicated anything. I tried again and no luck. Meanwhile I am being charged the entire time to use computer. He says send me your labels thought doesn't say where or provide any assistance and I will print. So I log out of computer and wait for him to print my labels that I sent. Took a while and he still isn't communicating anything at this time. Finally labels print and he charges me to print my labels even though the computer and printer didn't work and I had already paid for that. He didn't seem to care or offer to refund me anything. Lyle clearly doesn't enjoy his job and if he doesn't enjoy a job in customer service maybe he should look for something else's that doesn't require customer interaction. I come here often for work but will now use another store.
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January 2022 by Mikhail Rosenberg
Friendly staff and quick to help!
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June 2021 by Chica Frazier
On point at all times
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May 2021 by Jeff Freeman
Do it yourself is easy...not a whole lot of hustle to the counter, but they also looked occupied-ish.
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April 2021 by Danny Thomas
Easy in and out
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February 2021 by Jeff Greene
The manager is helpful but pretty rude in doing so.
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February 2021 by Cheryl Sanders
Extremely helpful and quick. Will be using fedex again.
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February 2021 by Matt Young
Late always late
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February 2020 by Karma I.
Kami and Mark are great to work with! They handle my sensitive files, copies, emails, printing, and questions with kindness and efficiency. I observed them handle challenging customers with impeccable professionalism. Individually, they are courteous, smart, and pleasant. Please stay Mark and Kami!