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August 2025 by David Galvan
Darcy seemed nice
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August 2025 by David Atherton
The entire crew at the OC shop was so accommodating, professional, and went above and beyond. From reception to estimate to the shop, everyone was willing to do a little extra. It’s been a long time since I’ve had service and support like every staff provided. So easy to work with, thorough, great communication, and genuine. Can’t recommend this shop highly enough.
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July 2025 by pam neth
If you’re looking for a top notch place for auto collision repairs, this is the place! The entire process was better than expected. Online quote, follow up calls, text updates … my experience was fantastic! Thank you Darcey and team :))
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July 2025 by Lilith Van Hagen
Were super professional and efficient! The staff has helped me woth every step of the process!
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April 2025 by Matt Zook
This was one of the best experiences in customer service I have had in a long time. Darcy and Angela were excellent in helping with my car repair. They were kind, detailed, and thorough. They got me my car back 4 days sooner than the estimated time, and they even took care of my rental car through Enterprise. My Honda Pilot was even returned ultra clean outside AND inside! I strongly recommend their team.
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August 2024 by Enrika Hildenbrand
They were very helpful in handling my situation.
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July 2024 by Missy Odifferis
Gerber collision was there for me and my family in our time of need. Jason and his crew showed up and showed out for us. These are amazing friendly people and an amazing company. I would highly recommend getting your car repaired here.
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June 2024 by Brian James
3 1/2 months after the accident, this shop returned my son's vehicle to us in an unsafe condition and refused to address our concerns. We were forced to obtain a 3rd party inspection from a damage expert and mechanical and body inspection from additonal shops to confirm that the car was not diagnosed and repaired properly. The car was finally totaled 11 1/2 months after the car was sent to their shop for repair. This shop is either (a) incompetent, (b) willfully negligent or (c) too embedded with insurance to do the right thing. I wouldn't trust them to repair a bicycle.
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April 2024 by j. Eustaquio
Not only was our original finish date of our vehicle kept pushing back, they called us 5 days later and 30 minutes prior to closing for the weekend to pick it up. We were in constant contact, (I have records to prove) they (K. and C.) told me that they couldn’t hold the car. I couldn’t make it before they closed because not only is it rush hour, I was still working on top of that when they finally finished. C. and K. proceeded to tell me how they have Easter dinner with their family and couldn’t hold the car and continued to be condescending about how they are not a storage company and I had to pick up my car ASAP because they give customers an hour to pick up when finished. Our car was sent there by our insurance to get fixed, not impounded for repairs. Lastly, they wanted payment over the phone. This is by far the worse customer service.
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March 2024 by Paul ReFalo
I had the rudest experience with a feckless estimator at Gerber. I also had to wait an hour past my appointment time just have the worst, most incompetent staff say they couldn't do the work but then later said they could. Do not go here.
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February 2024 by John J Knoernschild (the Mind Garden Samurai)
Darcey with Gerber Collision and Glass and the office was friendly, courteous and understanding. They didn't take a month to get an appt like some other shops. Darcey came out took pictures and took the time to actually look and explain their process. Other estimators just looked and said my vehicle was totaled. She wrote up a report in 15 minutes while I waited. Very professional.
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January 2024 by John J Knoernschild (the Garden Samurai)
Darcey with Gerber Collision and Glass and the office was friendly, courteous and understanding. They didn't take a month to get an appt like some other shops. Darcey came out took pictures and took the time to actually look and explain their process. Other estimators just looked and said my vehicle was totaled. She wrote up a report in 15 minutes while I waited. Very professional.
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December 2023 by Lee
The staff are friendly and great about their communication on time frames and scope of work.
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December 2023 by Teresa Cobb
Very professional and made me feel like I mattered and would really take care of my needs ❤️
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December 2023 by Benjamin Ybarra
Over a year later, they still have not completed the repair on our vehicle. We stopped asking for updates months ago after receiving the same song and dance each time about supply shortages and "we'll let you know when the part arrives". Charged us an additional $1,000 for a deductible that had already been paid by our insurance company. It took weeks to get a refund check from their corporate offices after the local shop refused to reverse the transaction at the point of sale.
