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September 2025 by Rebecca Hennig
Always quick and efficient with returns
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August 2025 by Kathy Holstad
Every time I go in, they are helpful and friendly. I had an important shipment and needed an image scanned, and they went above and beyond helping me with both.
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July 2025 by Virginia Thompson
Always friendly and helpful.
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April 2025 by Eliza *
Then employee was super friendly and helped me through all the steps to return a Amazon item. Was very patient with me and helped me to go through all the steps.
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March 2025 by Amy Ann
I had a lot of packages to ship out for a move and the workers there got it done so fast and were very helpful. Thanking UPS but also thanking Tom for assistanting me with creating shipments!
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February 2025 by Deby Butzer
Great, friendly customer service.
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February 2025 by Rachel Jeffreys
Phenomenal patience and customer service. There was a line and I had to send over some items so the UPS Employee seamlessly helped the customers behind me while I send my emails. Great job! This is why I love this OC store.
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December 2024 by Sean Lutzi
95% Of the time the employees, who get buried with Amazon returns, hold their own and treat customers really good, quite friendly and take care of business for small store. Thank you guys and Happy New Year ! Great work
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December 2024 by Madea Aldridge
Brian was absolutely fantastic. Nice smile and personality, couldn't ask for a better experience.
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August 2024 by Brett Marjanen
They’re great with everything that I’ve needed so far. However, the website says they do passport photos, but they don’t. That’s all, just a public service announcement ?
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August 2024 by Daniel Connelly
I don't know why, but everytime I come here it's usually a great experience. The hiring or training of these people just seems to never miss. The younger guy (employee 254958) was no different. Knowledgeable, relating, helpful, kind.
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June 2024 by Kate Harmston
How about if your googled business hours say you close at 7pm and your posted signs say you close at 7pm…you maybe don’t close 15 minutes before that? I understand this is a chain and not a local-owned business, but just change your posted hours if you don’t want to be open after a certain timeframe. People appreciate reliability when dealing with businesses, especially one that deals with shipping.
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May 2024 by Kim Kent
There are a lot of UPS stores around, but this is the one to visit — even if it’s not the closest to you. The staff is knowledgeable, friendly, and efficient.
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March 2024 by Elizabeth Kalik
Jordan, an employee of the store, was walking back to the store. As he passed by my car he offered to assist with a very large package. He could have walked on by but instead offered amazing customer service. Way to go Jordan!
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September 2023 by Suzanne D.
I parked my car directly in front of the store, a 2 second walk if that, the time 6:59. I walked in there were two male employees. One is helping a woman at the counter, the other did not say anything he just looked at me. The young man still with the woman said sorry mam we are closed. It just turned 7 as I looked on my phone. I could not believe it, it's not like I had packages I simply needed to have something faxed. He said sorry we are closed, and you have to leave. I was absolutely stunned. I was in the store before 7 yet because it was 7 when he finished with the woman, he could no longer help me. I know it isn't a huge deal but at the same time it is. What kind of customer service is this. I am so frustrated; this young man was absolutely rude and did not even make eye contact. My son was waiting in the car and obviously could not hear what was said however he knew exactly what had happened. He too was disappointed and in disbelief. Poor customer service.
