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August 2023 by Bruce
Small town charm with big time customer service. Perk is an awesome story teller and a historian of the hat industry. Pendleton Hat Company is a perfect example of a local business that the community should be proud to have among it. The selection is outstanding. The personalized service is first class all the way. Be patient, custom fitting a hat that can last a lifetime is a labor of love that Perk demonstrates from start to finish.
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May 2023 by Joseph Haddad
Fantastic hats, full and enjoyable experience, authentic people. Can’t miss this place if you’re driving through Pendleton.
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February 2023 by Maddy Shimp
I’m so happy I picked this place to come get my custom hat made. They took their time, were super sweet and gave TONS of options. Such a nice couple working this place! They were understanding of what I needed and were very patient as we handed the hat back and forth to make sure it fit just the way it needed to. If I ever get another hat, I’ll absolutely be coming back!
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December 2022 by MrLucasjay
Purchase my second hat here but my first felt cowboy hat. Very excellent service return my calls emails and fitted my hat very well. Can't wait to stop back by hopefully when I'm in town for the Pendleton Roundup.
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October 2022 by Chris Williams
I am a lover of Western hats, and up until now had only collected some vintage ones I have done my best to make work. It was a thrill to be able to be at a store specializing in Western hats. I so appreciated the expertise, care, and service they provided in helping me to select, shape, and customize my own Western hat. The staff there were amazing; sharing their stories about their lives and we had a grand time chatting during our visit. It would be a coin toss as to what is better - the finished hat (which I love) or the experience I had during my visit. For anyone interested in buying a Western hat I urge you to put yourself into the capable hands of these highly knowledgeable and fun loving experts.
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October 2022 by Kellie Doyle
Being a girl from the 80’s, it is hard to embrace a hat sitting on my head and letting it squish my hair (bangs were important ya know). Perk and his crew do an amazing job at helping you select the perfect style hat for you! Then the custom shaping and sizing begins. If you have never had a ha sized just for you, you are missing out.
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October 2022 by Cindy Stevens
We have bought 3 hats from this company. It was very disappointing to be treated the way we all were on Friday. We had left 2 of our hats overnight to be cleaned and reshaped. This is considered a tune up and is part of buying the hat. We went to the hat company after the parade to pick up our hats. There was a line. The sign on the door said 12:15. More and more people came to get in line. When the doors opened at 12:40, only a few were let in. Other people there bought hats and just needed them sized. We only wanted to pick ours up. The lady that was in charge of the door was very rude to everyone. It would have been nice if they would have come out and acknowedged everyone, maybe asked who was just there to pick up or get sized. Instead they treated us disrespe tfully, not caring that we all bought these hats from them and they are Not cheap. I am surprised with customer service like this that they are still in business. Will not recommend or buy 1 more thing here.
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October 2022 by Dug Stevens
Wish I could give a zero. Made an appointment for a free cleaning and brim reshaping for 2 hats, showed up, store was closed and the owner was in the back drinking with friends, came back the next day, dropped off the hats overnight, came back after the store was supposed open the next day, store was closed and the owner was drinking in the back with his friends again, we were told opening changed to 12:15, the store didnt open until almost 12:40 they locked the doors after each customer and were extremely rude to everyone waiting, had to wait over an hour just to pick up our hats and they tried to charge us $218 for a free tune up and neither hat was clean and the brim was hardly touched. Shotty work for how much money we spent on the hats and the promise of free tune ups after purchase. don't waste your money.
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September 2022 by Mark L.
Customer service was bad. They didn't open on time because of a private party and had employees show up late after opening. Heard multiple people complain while I was there and an employees response was "I don't work when people snap their fingers". Won't be coming back especially when they are selling hats at a premium price.
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August 2022 by N T
BEYOND IMPRESS WITH THE EXPERIENCE and let me simply say, expect nothing but the best service. The entire staff was super helpful and so pleasant to work with. We walked in, not knowing what we wanted. Everyone made us feel so comfortable that we walked out with a hat that was truly customized and styled just for you. Perk is meticulous about how that hat sits on you. You can definitely say I was walking out a lot taller and had a smidge more confident. Don't think I could ever purchase a hat anywhere else, but Pendleton Hat Co. Can't say enough positive things about the whole crew at PHC.THE BEST PART - They even remembered us later that evening and said hello!
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August 2022 by Joe Shmoe
Went to see Perk at the PHC. He fashioned me up in very nice hat. What an excellent experience. I already had a hat with me, and couldn’t take 2 on the plane home, Perk was kind enough to ship it back East for me.If you get to Pendleton OR, make sure you go see Perk at PHC. Lots to do in Pendleton, and eastern OR. Beautiful place .Thanks fire the awesome hat, Perk!Rich B
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August 2022 by N. Tollefson
BEYOND IMPRESS WITH THE EXPERIENCE and let me simply say, expect nothing but the best service. The entire staff was super helpful and so pleasant to work with. We walked in, not knowing what we wanted. Everyone made us feel so comfortable that we walked out with a hat that was truly customized and styled just for you. Perk is meticulous about how that hat sits on you. You can definitely say I was walking out a lot taller and had a smidge more confident. Don't think I could ever purchase a hat anywhere else, but Pendleton Hat Co. Can't say enough positive things about the whole crew at PHC.THE BEST PART - They even remembered us later that evening and said hello!
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July 2022 by Krystle B.
Best place I've ever had a custom hat made. By far, the most authentic experience you will receive in this line of business. Only the best customer service with the best quality products.
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May 2022 by Frank J.
I bought me a gen-u-wine Akubra rabbit pelt cowboy hat here some years ago. Perk, the owner, just loves hats! His passion is refurbishing completely beat up cowboy hats worn by real cowboys working on ranches. I guess he sells them to wannabes who want to look like actual cowboys without putting in the work, sweat and tears to earn that look legitimately. Me, I'm a Biker not a cowboy although I've ridden horses on and off my entire life. Love my hat and custom made hatband (also crafted here), studded with Indian head nickles to match my custom made belt that I've had for 40 years. Gotten a lot of compliments on it (the Akubra) in my travels although this is just my backup hat. I mostly wear my MIA/POW ball cap which is part of my standard Biker uniform. Perk provides complimentary hat "tuneups" to clean it up, adjust the fit and so on for the life of the hat, which is pretty much forever. There's several businesses in town where you can get authentic cowboy hats. This is, after all, Pendleton. But my recommendation would be to come here. I think you'll really like the owner and his selection of wares.
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December 2021 by Andrew Hawk
Walked in just expecting to buy a hat and walked out instead with a wonderful experience! Earlier this year I bought a hat from PHC, and Perk Perkins did an amazing job with the custom lining and hat band! Perk also stands behind his work and will refit and shape as needed. I would buy another hat from then in an instant!
