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July 2025 by Naveed Khan
I m leaving this review just to let you know that I had a very bad experience speaking with the service manager Dasan when he offended me by calling me a lier.
Make a long story short
Dasan did several other unnecessary parts replacements instead of fixing the actual issue truck had which later I found out myself and got it fixed from loves truck stop over at Roseburg Oregon. All I asked to work with me on labor charged and rerun portion of it just because they didn’t fix for what I brought the truck in.
Dasan thought he fixed the issue and I am making up stories to get the unnecessary labor charged back. That is not true I wouldn’t do it for few hundred dollars. But his mentality and words did make peterbilt of Medford loose a customer
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January 2025 by Michael Cronin
Eric the caterpillar mechanic was very professional and knowledgeable and had us in and out with are truck in a timely manner.. Eric and the Jackson Group Peterbilt team thank you 🤙
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November 2024 by Martin Mendoza
Great dealership. Good service.
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August 2024 by Victoria Alvarez
Awesome place.
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June 2024 by yonas keleta
I have Outstanding service from those guys specifical Nick he is very friendly and helpful good communication . my truck has the ACM issue they fixed right away with efficient time. And I don't know who's his name but he is working overnight parts he is the best person too. Keep that good job guys.
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March 2024 by Jeff Noggle
Excellent parts guys and service technicians!!
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September 2023 by jas ev
Temp sensor replaced, swelled coolant hose, and EGR flex pipe recall, replaced . Quick and easy.
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September 2023 by Antor Medrano
Awesome ppl & service.
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September 2023 by Bolor Bayaraa
Needed parts to pick up on Saturday and waited at parts counter for 40 min and no one showed up
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August 2023 by Mike Benson
I went in one morning couple of months ago to ask a question about an issue I was having. Randy in service could not confirm what I thought it was, and then said this…”we have time to look at it now, if you would like”. Right? I’ve never heard those words said like that. Anyway they diagnosed the actual problem in less than 2 hours. Air compressor head leaking air into cooling system, the part had to be overnighted. When the part showed up tech got right back on it and sent me down the roadGreat group of people, I highly recommend JGP Medford, OR
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August 2023 by Christian Shute
Awesome people. Great selection of different things like seats.
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January 2023 by Ron Fritts
Went in to get a couple air lines fixed and had them clearly marked with some red tape and they said they fixed them both but only fixed one and now I have a worse leak!!
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December 2022 by Ion Mura
In our experience, Jackson group will look for any opportunity to evade the responsibility of standing behind their work, so we will avoid getting our trucks to them.Here are details on our experience:1. We replaced a self-adjusting clutch and flywheel in July at Jackson Group Peterbilt2. In September driver was complaining about clutch issues, so we took it to a shop, they checked and saw that flywheel is too far away, and installed a shim to try to help it, but it didn't do any good or bad and advised we replace the clutch and flywheel, so after they found out that we replaced it recently they advised we go back to the shop that installed it in the first place (it was 2000 mi away from Jackson)3. So we took it to another dealer 30 miles from this shop, they inspected it and found nothing wrong with it, and couldn't adjust it since its self-adjusting4. drove 300 miles and took it to another dealer to look at it, and they said the clutch linkage was improperly installed, so the clutch and flywheel are ruined and have to be replaced.Addressed this with the shop manager at Jackson, and they blamed the shop that installed the shim did something with the clutch linkage - but this is not true because:1. we had the issue in the first place before going to that shop2. another dealer inspected it 30 mi after this shop and said he saw no issues with it3. shim can't damage the clutch, especially in such a short distance, and they didn't do any other work, they advised we replace the clutchEverybody can do his own conclusions, but we won't take chances with them again.
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September 2022 by faheem khan
Amazing service
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September 2022 by Aureliano Amaya
Good prices ,,,
