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April 2023 by Trevor Hopper
I've been going to 1040 Express for over 25 years for my tax services. Both Lisa and Guy have always been excellent, and I couldn't imagine going anywhere else.
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March 2023 by Rena Loving
I have been coming to 1040 express for well over 15 yrs and they are affordable and great service from all the staff. Thank you for all your help throughout the years.
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March 2023 by Pattye
Staff friendly, Lisa is awesome. ?
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February 2023 by Jon Thompson
I've been going to 1040 Express Tax Service since 1990 !!! And every year for the past 33 years, I've received great service and tax guidance. Thank you and see you next year!!! Jon
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April 2022 by Mary Gilliam
I've been going to 1040 Express for my taxes for over 20 years and have always had Lisa do them for me. Excellent service, very professional and always personable and friendly. It takes a load off my mind knowing that taxes is something I don't have to worry about. Highly recommend!
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April 2022 by Kassy Sepich
My mom has been going to 1040 Express for 35 years and last year she recommended my fiance and I go there since our taxes have become more complicated - I had purchased a home, we had a child together, and it seemed like it would be easier to take things in. Last year we had an amazing experience with Leota - she was kind, patient, and did an amazing job of walking us through the tax prepping process. It was the first time either of us had used a professional tax service like that (historically we just used TurboTax) and she was able to help us figure out which electronic documents we needed in addition to the printed resources we brought with us. We had such a great experience last year, we decided to go back this year.Unfortunately Leota has left 1040, so we each scheduled our appointments with Lisa. We had assumed the process would be similar and we would be able to access electronic tax documents as we had with Leota, but unfortunately that is not the case, and Lisa does not allow customers to send her documents in an email attachment. I thought it would be no big deal since I also had them saved on the desktop of my laptop that I had with me and I could easily show them to her on the spot, but she told me there was no way she could do that because she had to be able to double check herself. I told her "I'm sorry, but I don't have printed copies of these so I'm not sure what to do". She proceeded to berate me, asking why I hadn't read her letter she had mailed me. I told her I didn't recall receiving a letter, and apologized for the inconvenience and explained that our experience with Leota led me to believe I could bring in electronic documents along with the printed resources I had.I would implore Lisa to work on her customer service skills. Not being prepared in the way she wanted me to be was not intentional, and while I understand I have opportunity to learn more about the tax prepping process and take full accountability for that, she could have been far more gracious and appropriate with her approach. She simply could have told me "I'm sorry, but you don't have the things I will need in order to do your taxes. Instead I would recommend you do XYZ." At that point, we could have both cut our losses. But I didn't drive a half hour each way when there are plenty of tax preparing options that are much closer to my home only to have someone grill me about not following their process that I didn't realize was a thing because I had had such a vastly different experience with the same company just last year. Lisa's inability to be empathetic to others who are also busy people with a lot on their plate, is simply not acceptable and downright rude. Hands down the worst customer experience I have had in years. My fiance, mother and I will all search for a new company to do our taxes with.
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June 2021 by Ken Barnard
Nice people.good job
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April 2021 by richard moritz
Great service, great value. I have used them for the last five years and I will continue to use 1040 Express for years to come.
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February 2021 by Adrienne Haas
1040 Express Tax Service has been my go to preparer for a number of years now, and with good reason. Not only is Lisa efficient and proficient, but also very reliable. She takes care of everything, which makes it effortless for me. She has always been available during the year if I might have a question. I have recommended 1040 ETS to several folks, and each person that took me up on my recommendation was appreciative of such a productive referral and each has continued their patronage. If you're looking for a local tax preparer I highly recommend Lisa and her team.
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February 2021 by Camilo Martinez
Guy goes above and beyond for his clients.
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November 2020 by Andrew Sunada
I've been using this company for several years for my personal taxes. Leota, the tax consultant was and is amazing. She's incredibly knowledgeable and has the heart of a teacher. The front desk people on the other hand are anything but. They are unprofessional, harsh, and extremely poor in their customer service. I feel bad for Leota because she's amazing, but the last 2 years have been quite terrible with regards to customer service. I would not recommend them to anyone simply for the customer service portion.
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November 2020 by Eduardo Alamo
Guy is awesome! He breaks everything down for you and is friendly and very professional.
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July 2020 by Cynthia Phillips
On July 10, 2020, I happen to notice this place while getting coffee from McDonalds, so I decided to try the service. There was no one in the office due to the Covid 19, but there was a note on the door instructing visitors to leave their tax info in a sealed envelope and drop it in the mail slot. The office would be opened on 7/14/2020 for individuals to come in and pay for the service and pick up their paperwork. Since I had never used this tax service before, I took a picture of all the documentation for my records, I also took a picture of the instructions that was left on the door for reference. A couple of days later I was reading over the instructions and realized that I had missed a sentence that stated "We cannot provide this service to anyone who is new to us", so I immediately called and left a message that I had dropped my paperwork off before I read the entire note. On July 14, 2020, I went to the office to pick up my paperwork, when I got home, I noticed that a portion of my W2's were missing, so I called the office to see if they had actually filed my taxes. No one answered so I left a message. A couple of hours later, I received a call from Lisa, she was VERY RUDE and VERY UNPROFESSIONAL. She stated that she had given me back ALL of my paperwork, she started barking about how she didn't ask for any new business, and that she didn't know me and I didn't know her and that she was VERY busy and didn't have time for this conversation and she hung up on me. So in my opinion, Lisa Wiese is a rude and bitter individual and she's a thief. If my identity is ever compromised, I will look here first!!!
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March 2020 by Mary Hazell
Love 1040 Express! Thank you, thank you, thank you. The best tax service ever!
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March 2020 by Tibi Guttman
I been going here for 5 years . I really like their CPAs they make sure to get answer all your questions and help get your taxes filed in timely manners. I recommend this place to everyone.
