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February 2025 by Anna K
I had a last-minute travel agent appointment at AAA in Beaverton, and I cannot say enough great things about my experience with Coleton! From the moment I sat down with him, it was clear that he is not only knowledgeable but genuinely has some great ideas about creating amazing travel experiences.
As someone who is very detail-oriented and typically likes to evaluate every possible option, I was blown away by Coleton’s ability to simplify the process and offer truly insightful recommendations. He went above and beyond to ensure that my trip wasn’t just planned but elevated—offering personalized suggestions that I would never have thought of on my own. His unique perspective, including tips on exploring the area at night, was a game-changer.
It’s rare to find people who are both experienced and eager to help, and Coleton is a shining example of what exceptional customer service should be. His expertise saved me time, made my trip planning stress-free, and most importantly, upgraded my family’s experience in a way I didn’t expect. If you need a travel agent who truly cares and has a wealth of insight, ask for Coleton at AAA Beaverton. Huge snaps to him for making this process an absolute pleasure! ⭐⭐⭐⭐⭐
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January 2025 by ADAP
Internacional diver license .... really fast to get
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December 2024 by Aries Valenzuela
Employee in this truck brake checked me at around 1:30pm 12/12. Pretty unprofessional if you ask me.
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September 2024 by Elaine Stephens
More important than the place was the fantastic and courteous service I received from my Travel Agent Landon Simpson. Due to a number of very dynamic circumstances, I had reason to change my travel itinerary 3 different times. Landon followed through from the first encounter, contemplating a long road trip, to every modification of a subsequent flight itinerary with professionalism, courtesy, and alacrity.
I needed to be out of town for the loss and burial of a dear friend. Landon respectfully and compassionately made sure all my prospective travel arrangements were made and modified in extremely timely ways, including insurance purchases to protect my investment. His kindness, sympathy, and professionalism were apparent with every email or phone call, including those to ensure successful outcomes.
My only disappointment was to learn that his final day with AAA of Beaverton, Oregon, was 09/13/2024!
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July 2024 by Erik Rosekrans
Very friendly employees. Great selection of travel accessories and luggage. I've been a AAA member for many, many years and have always been happy with AAA!!
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July 2024 by Justin Stauffer
Call made to AAA Beaverton for a tow truck. I was stranded in a parking lot and needed a tow 3.5 miles to a shop. I am 6 miles from the AAA in Beaverton. Estimated time 2 hours. No updates, or follow up.
I’m a disabled veteran, and technician with over 25 years of experience in service, hospitality, and engineering.
Taken from their website, regarding my benefits as a member-
“AAA provides world-class roadside assistance, and exclusive discounts and services to its members.”
After two hours I called AAA.
Pro… I was able to reach a live person.
Cons… The Call Center Reps are unsympathetic, rude, passive aggressive, un-knowledgeable, unhelpful, uncaring, disrespectful, and lack resources that other companies offer as an industry standard. They were quick to describe their service as inadequate, worthless compared to other companies, and not their problem. Absolute garbage customer service. Stop here if you’ve read enough. More to follow.
Description of Service Provided:
Penny answered the phone and I explained that I had been waiting for a tow for two hours and I needed to get home to my family… she responded with, “Would you rather do this tomorrow?” I asked her when I could expect a tow truck to arrive. She responded with, we are very busy right now and someone will be available in another hour and a half. I asked if I could speak to the driver, she said no. I asked if I could get an update on their status as well as location. She said no.
Items in their website that are inaccurate.
“Are you in a safe place?” Never asked.
“Track your service technician in real-time with Service Tracker” No true.
I asked her if it was a contractor, she said no, it was a AAA driver. I explained my situation and urgency in getting home. She was extremely passive aggressive and explained my problems are not her issue. I asked if I had other options and she said I could call another tow company, but it would be out of pocket. Possibility of some partial reimbursement, but no guarantee. I asked if she or anyone else there had any more information. She said she did not know, and no one there at that time would be able to help me, or provide me with details about reimbursement. I asked to speak with a supervisor regardless once she explained that because my membership was free under their promotion, I shouldn’t have high expectations on services provided regardless of what basic services you receive as a member.
After a brief hold, Anton answered with his name and position. I asked him about the reimbursement, he informed me that if one was available, it would only be at the rate they would pay a contractor even though it was an AAA driver. But he ultimately made it clear he was guessing. He had no clue. And no way of me finding the information for myself. It was a wild guess for me to even attempt reimbursement and I would be taking a risk.
Note: This is on their website.
He did tell me that I was second in line. Now 9:30pm. Someone in front if me was 15 miles away and the driver just arrived. He said it would be another hour and a half. Given 2 and a half hours have passed by now. I was in an apartment parking lot… not the best part if town. He said my family problems or situation was not his problem and that this was the services people should expect when working with a company like AAA. He said the service is cheap if you are lucky to get any service at all… followed by, you get what you pay for. I was shocked. I had to hang up before I exploded. They completely discredited and destroyed the mission and values that they post on their website. Now 10:15pm, I was able to get a babysitter, no updates, and we’ll see when or if they send anyone at all.
In conclusion, find someone else. Arrived 1204, delivered 1233… I appreciate Kia, Austin, and Liz for helping push this forward.
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June 2024 by David P
I needed an international drivers permit for a trip, and they made it extremely easy. About 20ish minutes in and out.
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May 2024 by Dan Codorean
Very friendly Irina solved my request.
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January 2024 by John
Poor service.
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November 2023 by ASH
My visit to AAA to obtain my international driver's license was a breeze! The entire process was incredibly smooth and efficient, taking just 10 minutes from start to finish. What made it even easier was filling out the application in advance, which saved time. I also appreciated the option to have my photo taken on-site for a small fee. AAA made getting an international driver's license a hassle-free experience, and I couldn't be happier with their service. Five ⭐️⭐️⭐️⭐️⭐️
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November 2023 by Todd _
BEWARE!!! Just confirmed. Trying to get my deceased wife's vehicle back home 2,600 miles. Needed a temp permit as the title has been transferred to my name (had to be done in OR). AAA will not cover towing or roadside because it no longer has valid plates, only the temp permit. Abide by the law and get screwed by AAA. Never again will they get a penny from me. Absolutely useless when I needed them. This is B.S. Pound sand
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November 2023 by Colonel Ingus
BEWARE!!! Just confirmed. Trying to get my deceased wife's vehicle back home 2,600 miles. Needed a temp permit as the title has been transferred to my name (had to be done in OR). AAA will not cover towing or roadside because it no longer has valid plates, only the temp permit. Abide by the law and get screwed by AAA. Never again will they get a penny from me. Absolutely useless when I needed them. This is B.S. Pound sand
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October 2023 by susi arendt
I went to purchase Mexican pesos for an upcoming vacay. The receptionist was very kind, efficient, and friendly, even though they were short-staffed that day.Great experience, I’ve been with AAA for nearly 20 years, thank you!
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October 2023 by Terry L-H
They are extremely helpful. They can navigate you to a plan that fits in your budget. I actually like calling them directly instead of the 1-800 number
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September 2023 by Yougotthis
Free maps if you're a member. Needed one for Crater Lake. Great customer service.
