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October 2025 by elva oliva
Great service and great job
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October 2025 by Meghan Akins
My car was broken into while I was in Portland on a business trip and they crash-wrapped it for free so I could drive back home safely. They really went above and beyond, and made what was a miserable morning much better. Thank you so much!!
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September 2025 by Sherri Coleman
I had a great experience. My car was repaired two weeks sooner than I was told, very happy with the results & service .
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September 2025 by Mj Buck
Great customer service, repair work, and clean vehicle upon pick up. All done in a timely manner. Keith was great in communicating during the repair process and in the repairs made and solid customer service by Aiden at front desk.
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September 2025 by Betty Cruz
First they called me to make an appointment to start the process of the fixing of the vehicle, they were very professional and helpful with the beginning of the process, and the keep me informed on the status of the vehicle, and until all the process was finished, thank caliber collision for helping me with the service and repair of my vehicle.
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September 2025 by Eric Gordon
Caliber was very professional and thorough with the repairs to my car! Jessie Perez was my service advisor who kept me well informed through the whole process! They were even able to complete the repairs earlier than originally estimated which was a huge surprise and got me back into my car much sooner! Top notch service!
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August 2025 by J
⭐️⭐️⭐️⭐️⭐️
If I could give these guys 10 stars, I would.
After a horrible experience with Gerber collision where I was misled, kept in the dark, and ultimately dropped as a customer just for expressing frustration over their delay in ordering parts I was feeling completely defeated. That shop had wasted over a week of my time and treated me like I was the problem after they failed to follow through.
Frustrated, I called my insurance adjuster and asked if she had any solid recommendations. Without hesitation, she said out of all the shops in her territory, these guys were the best. That didn’t seal the deal right away, but it was enough to make me pick up the phone.
From that first call, I could feel the difference.
Paige at the front desk was warm, communicative, and professional. Eric and Mel, the managers I worked with, were absolute rock stars. They kept me informed every step of the way no runaround, no excuses, just straight-up top-notch service and honesty.
What really stood out to me was the culture behind the scenes. Most of the staff have been with the company for decades even the body techs. And both Eric and Mel were body guys before moving into management, which means they truly know the work, respect the process, and value quality. You can feel that pride in every interaction.
In an industry known for turnover and rushed jobs, this shop is the rare exception: patient, detailed, and clearly run by people who care.
It’s not easy to impress me but they overwhelmed me with professionalism, care, and execution. I wouldn’t hesitate to recommend them to anyone. This is how a body shop should be run.
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August 2025 by Polly Barnes
Easy to get an estimate. They are AAA rated. My car looked like new and was ready earlier than they told me. Well done.
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August 2025 by Eva Cardenas
This place has excellent customer service and kept me updated throughout my repair. The repair was quick and everyone was very professional.
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August 2025 by Alexis Leigh Ragan
Caliber Collision on E willow will take care of your car needs, and their communication is excellent!
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August 2025 by Sarah Bae
Mel was friendly and happy to inspect my car’s bumper and quickly made adjustments to make it safer to drive! Excellent customer service
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August 2025 by Stacey Sawai
Look no further than Caliber Collision! Their professional team goes above and beyond to ensure that all your questions are answered and your vehicle is returned swiftly, without the need for return visits. Say goodbye to wasted time and hello to exceptional service! Truly an amazing experience—highly recommended!
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July 2025 by Lauri Rosu
They were very professional and quick on our repairs. My car on oks like new.
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July 2025 by Regina Sanchez
Of course no one wants to have to go to a collision shop, but if you do, everyone at Caliber is so down to earth, friendly and kind. Highly recommend!
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July 2025 by Anna Church
We brought our car here after it had been hit and they did a fantastic job on it. Reasonable pricing for labor and parts, the service was friendly, and they were great at communication. I hope we don’t have to have body work again but if we do we’ll use this place. Highly recommend!
