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November 2023 by Amy B.
I went in today to return some screens from this summer that I didn't need....but I didn't have a receipt or a rewards # connected to the purchase. Employee Cam and manager Jacob were SO helpful! They went above and beyond to get me a full refund, were kind and patient despite the growing line behind me, and even cracked some jokes. This ACE has the best customer service. Thanks guys!!
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September 2023 by Patricia B.
I have been to Home Depot and Lowes needing paint for touch ups and other home repairs. All have failed. Being near to St John I thought I would try Ace hardware. An assistant named Monica is the best in the area. She has to the te come up with the exact paint color to match the color of my inside room. I was amazed. Not only was Monica's ability to help with my paint issue, the manager was extremely helpful to supply my needs by showing me how to use different products. I have found Ace hardware in St. JOHN to be the best in the area along with their staff. I highly recommend this store.
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September 2023 by Abra “Abradabrikka” Darqueness
Not super impressed. Cannot fathom why I couldn't return something to use the refund toward the correct item - that was only carried HERE
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August 2023 by Lucinda Beltrand
Always helpful, informed employees. The store has what I need.
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July 2023 by Hope Cordway
They really failed the market on this one. Online said they can key a car key and Clearly said online this key would be at this location. First thry didn't have a programmer. Which was fine I didn't need that. I just need a key and for them to cut it. One of employees started telling what I already new was a lie. I had the original key and u could reprogram another one with original key ..
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July 2023 by John Berrios
I can always find what I need at aceHardware and the service is great.
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July 2023 by Nate Young
Great shop. Helpful staff, well-considered selection.
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June 2023 by Stephanie S.
The employees are always friendly and helpful. The store is not big but is well stocked with important items. The membership program is good, giving coupons and sales to members. They also offer store pickup on items you can order online which is convenient.
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June 2023 by Jason Barnes
I bought a water pump that was Ace brand and came with a year warranty about 6 months ago, it failed. So called Ace Corp. and inquired how I get the warranty replacement and was informed just to exchange it at the store I purchased it from. So I gather receipt an pump and go to the local store I always shop at and where i purchase this pump. The clerk asked if I had other shopping, and I said yes, the clerk told me to just leave it there with him. So I round up the things I needed and grabbed a replacement pump, I set my items on the counter, and the clerk rings me up for my items and the pump I picked up for replacement. I said to him this pump is a warranty replacement and he calls the asst manager, he informs me he can't take it back. I said why? He tells me the owner won't take back pumps. I asked well why not it says year warranty on the box, and corporate said to bring it here for exchange. The asst manager said he doesn't know why and can't take it back. I asked if he could call his higher up, and he says, "Oh no, no, I can't call the owner, and he went home at 4. I said, "Is there a number or option where I can get this pump replaced under said warranty, and he informed me he had no idea. I said well you should put a big sign up that you won't honor the Ace brand warranties stated with there product. Maybe even stop stocking the brand altogether if the store isn't going to back up the product with its written warranty. I believe this is consumer fraud if I'm not mistaken neededless to say, but I will be taking the 1000s of dollars I spend here to Home Depot as I am disappointed that such a situation happened here. I understand returning items aimlessly from customers who fraud things are a problem, but this was a simple warranty exchange that the owner would have been reimbursed for.
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June 2023 by Jake Cole
My go-to place for all my fixes. The folks working here are knowledgeable and very helpful. My dog always chokes along to get affection and treats from everyone working there.
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June 2023 by VP Sosa
Friendly & knowledgeable staff. They are always willing to help to make sure you find what you are looking for.
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May 2023 by Jason B.
I bought a water pump that was Ace brand and came with a year warranty about 6 months ago, it failed. So called Ace Corp. and inquired how I get the warranty replacement and was informed just to exchange it at the store I purchased it from. So I gather receipt an pump and go to the local store I always shop at and where i purchase this pump. The clerk asked if I had other shopping, and I said yes, the clerk told me to just leave it there with him. So I round up the things I needed and grabbed a replacement pump, I set my items on the counter, and the clerk rings me up for my items and the pump I picked up for replacement. I said to him this pump is a warranty replacement and he calls the asst manager, he informs me he can't take it back. I said why? He tells me the owner won't take back pumps. I asked well why not it says year warranty on the box, and corporate said to bring it here for exchange. The asst manager said he doesn't know why and can't take it back. I asked if he could call his higher up, and he says, "Oh no, no, I can't call the owner, and he went home at 4. I said, "Is there a number or option where I can get this pump replaced under said warranty, and he informed me he had no idea. I said well you should put a big sign up that you won't honor the Ace brand warranties stated with there product. Maybe even stop stocking the brand altogether if the store isn't going to back up the product with its written warranty. I believe this is consumer fraud if I'm not mistaken neededless to say, but I will be taking the 1000s of dollars I spend here to Home Depot as I am disappointed that such a situation happened here. I understand returning items aimlessly from customers who fraud things are a problem, but this was a simple warranty exchange that the owner would have been reimbursed for.
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April 2023 by Mark Nimphius
Why do I love shopping at my local Ace Hardware in St John's? I dunno, I just do. Great staff!!!
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April 2023 by Rainbeaux
This is a real hardware store with people that actually know how to do great customer service.
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March 2023 by Jim L.
Great staff. Great store. They have everything and customer service is outstanding. Abby helped me find what I was looking for.
