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December 2023 by Inna B.
I've been a member at Advantis for quite a few years now and it's always been a pleasure dealing with the employees via phone or at a branch any time I've needed help or had questions. I recently had to go into the gresham branch to get a new debit card and the process was quick & easy and I was out the door within 10 minutes. Today I called & spoke to Jennifer ( not sure if she's at a branch or is at the call center ) but she was upbeat, positive & you can just tell she is smiling behind the phone. She provided great service, answered my questions and stayed on the phone to make sure I got the form I needed in my email and waited for me to get it signed so everything could get processed. I told her people are quick to leave negative reviews so I wanted to make it a point to share some praise to Jennifer & the Gresham branch and the rest of the Advantis team. Great customer service does not go unnoticed!
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December 2023 by Bob Posert
Very friendly and helpful banker/relationship manager, easy to set up accounts
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November 2023 by Kristi DeLaGarza
We've had a couple of different loans and financing with Advantis and have always had positive experiences.Most recently, McKyla helped us consolidate our debt to move toward financial goals. She was kind, she listened and she handled things quickly! It couldn't have been easier!
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November 2023 by Ann R
For my first time taking out an auto loan I wanted to avoid hard-to-decipher fine print and predatory loan practices, so I decided to go through Advantis Credit Union. Holly Savage helped me through the process, explaining anything complicated that came up, and helped me choose warranty options that seemed like they might actually be useful. I can recommend working with Holly in particular.
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November 2023 by Margaret S.
Have been doing business with Advantis for years and continue to be impressed with the service, support and product offerings. A recent phone call let me easily add a credit account in case of overdraft on my main checking account. Staff are always friendly, professional and genuinely interested in helping.
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October 2023 by Deborah K.
I joined ACU about a month ago. first, you are cheerfully greeted at the door. Then I met with McKala and she was more helpful than any person I've ever met at any bank. I'm 71, so that's saying something! The personal friendly and professional service us way beyond what I would have expected from a bank. I'm so happy I'm here now.
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September 2023 by Beth H.
I was bullied at his Woodstock branch by a manager named a Leo. He was quite rude and dismissive of me. I simply was inquiring about a charge I was charged $45 on a bank wire transfer than actually never was wired. Upon further research I found that they had sent the incorrect routing number although I have a receipt emailed to me, with the correct routing number which I provided somehow between that receipt and the credit union Advantis, being unable to do the wire, I was handed a new document which I believe was fraud with an incorrect routing number and they said that is what I provided however, I did it in person with a teller, and I have the actual receipt from that transaction that has the correct routing number . Since I have proof, and it did happen, I was in a bit of shock at no point did I say anything rude, or raise my voice, or do anything except a question how this could've happened .He would not listen to me I did not want to even discuss it or look at what I had. He just said I'm done with you I don't wanna deal with you. I'm not answering a question take your money and leave , they have replied that they want to talk to me but when I talk to them, they simply say they don't understand . I would take it serious and quite upset because I've never been treated so badly, especially by a financial institute I went down the street and opened a new account and brought the new bank, security guard and teller with me because I did not l feel safe, talking to that man by myself.I took my checking, two savings accounts and 3 cd accounts and Advantis credit card and left in tears
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August 2023 by Kristin D.
Advantis refit Union is by far the best credit Union in Oregon. They are welcoming, friendly, hardworking, most helpful people I have ever seen. I am blind so thing are a little harder for me than for most people, but they go out of the way to make sure I get what I need the way I need it. They also make sure I am comfortable with everything and understand everything before concluding our business. McKyla was so excited to help us and she was very sweet. We appreciate you very much. Thank you McKyla and the Advantis family, you have us as customer for life . Kristin
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August 2023 by Peter Berkey
I will be closing my Fusion checking account soon. I've been with Advantis for 20 years back when it was called Pace. They were really, really good back then. Fact, I had my mortgage and all my accounts with them. Their interest rates were the best. Now they are the worst. I've got a great credit history with my finances and getting ready to retire. I've now found other financial institutions that offer much better products and customer service.
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July 2023 by Maia Hobson
i’ve been with them for two years after debating which credit union to join. never been anything but happy with my experience. always super pleasant and helpful when i go in to the branch irl. very kind people who have helped me navigate my first real go at being an adult with credit, savings, etc etc. never taken out a loan so i can’t speak to that. online banking isn’t the best, but i’ve yet to see a bank do well in that category if im honest
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July 2023 by Misty S.
Molly was awesome about answering all my questions about the interest on my loan.
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June 2023 by Michael W.
Hi, I'm Michael Wilson and I use the Advantis branch on SE Belmont where I have had the most outstanding service from everyone associated w that location. In particular, I'd like to report how incredible Andre has been in helping me deal w some challenges vis a vis my checking and savings accts. His knowledge of the system coupled w his patience was invaluable in helping me get through a rough patch. Thank you, Andre!
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June 2023 by Zach Johnson
Fantastic service! I had a delayed check that I needed to have cashed the same day I received it so I could order an engagement ring in time for my anniversary. Jennifer helped me through the entire process and was able to get the check cashed and the funds for the ring immediately released (instead of a 6 day hold) so I was able to get the ring just in time! She even told her co-workers about my story in their work group chat and everyone started asking the manager “Do you believe in love?!” until my request for immediate release of the funds was granted. Unbelievable customer service!
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May 2023 by connie cassidy
I spoke with Jennifer today at the call center. She was very helpful and once again I received great service from Advantis. We have been members since 1983 and have been very happy with Advantis.
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March 2023 by Khela Singer
I have had a great experience with Gary Shimafukuro in setting up my car loan. Gary went above and beyond and was very responsive.
