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August 2024 by Kenneth King
Very disappointing. Lately their call agents don't follow the script correctly. 3 times this week they advised my customer(s) their appointment was next day, and then booked them a week out. The agent is getting the date/weeks confused. They failed to follow the scripting instructions to specify the date and day of week, not just day of week. I've used the service for almost two years. They make this mistake at the end of the month every single month. I've worked with managers, have escalated the account, and made nearly every adjustment to my scripting as recommended by the senior managers, but the agents still fail to follow instructions. There isn't anything else I can do, their agents simply fail to follow instructions and can't handle the basic task of correctly booking an appointment! Look elsewhere, now I have to waste time trying to find an answer service with better quality staff, that actually follows instructions. This company has cost me thousands in lost business and upset many of my customers by giving out incorrect booking information, when it was right in front of them the entire time. Correctly follow the script is all I ask!
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August 2024 by Ana Orta Muniz
Amazing customer service by their staff. Everyone from Account Managers to Customer Service associates are so friendly and nice.
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August 2024 by ASC
I would like to take a moment to let everyone know that there are no perfect companies out there. All reviews are really for the moment in time that they are given. However I would like to say that AnswerConnect has done a wonderful job for my company.
Too be specific Karen Anderson has went out of her way to make sure my company has all of the information needed and access to critical services that AnswerConnect offers. As I said they are not perfect but I must say they are a company that is trying very hard to meet all of our needs as a customer. I would recommend AnswerConnect 100%
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May 2024 by J Kudsi
Hena was very helpful to set up my account
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May 2024 by Elizabeth Anderson
Great company to work with - Mia Ellsworth in particular was an amazing help in getting complicated call flows setup. Took her time, followed up, made sure all the details were right.
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March 2024 by Busy Business
The representative was so knowledgeable an most of all so patient. I truly appreciate the gentleman calling me back a making sure i’m all set on a holiday weekend ? A big Thank you i am leaving to Aruba tomorrow a really needed help a received it!!!!!
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February 2024 by Jun Lee
Brandi and Emmanuel, were great people to work with. Highly recommend their services.
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October 2023 by Hal Berger
AnswerConnect is outstanding! I've worked with other groups in this industry for before switching to AnswerConnect, and they just don't do the same type of job that AnswerConnect does. What really sets AnswerConnect apart from the others, is their technology. They setup decision trees for their operators, that lead them into a particular line of questioning depending on the response. And the customer is able to help to tailor these question and modify. Their customer service is expert in helping their customers to do that in the best way. and amazingly responsive. We get about 100 calls a month going to AnswerConnect and they are able to take excellent messages in less than 300 minutes which is our plan. they have been a great partner for business and we are so glad that we found them. I would absolutely Recommend them to anybody needing this type of service. they honestly take the place for us of a full-time employee. And allow our employees to be a lot more productive. I know we are going to be working with them for many years to come. Thank you AnswerConnect!UPDATE 09.16.23 And they continue to add value to my business. We are spending more money with them now then originally intended, but it's well worth the investment! They have real people working for them that answer the phone when you call! If you send them a message at 11 o'clock at night you get a response at midnight! and they can tailor the way that they answer your calls with amazing specifics. They built their own software they mentioned, to service their business and it really works.
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August 2023 by J H
I commend Answer Connect for hiring brilliant souls as Alan~ He recently helped me establish another account for a new company launch~ His wisdom and knowledge felt magnificent to experience, all the steps he walked me through were marvelously seemless, and what he said he would do to support me was accomplished as promised~ It was a joy to chat with him! Thank you for all you do!
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May 2023 by Cyrus Estavillo
AnswerConnect has been a pleasure to work with from the start. Rita Esparza-Flores was the amazing woman who helped get me setup with my account. Her bright energy made turned something I knew nothing about into a fun and enjoyable learning experience. Dyan Morrow helped me setup the behind-the-scenes scripting, and boy did she make that fun too. She knew what I needed before I even knew I needed it, and I'm thankful for her expertise. I highly recommend AnswerConnect to anyone looking for a professional and exceptional answering service
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April 2023 by lizzy
I needed the services ASAP (phones went out), the customer service was incredible! Friendly, Attentive, Knowledgeable, Patient, and the Follow-up was amazing, Truly worth the money to have a professional company work with you and represent you. First impressions are priceless.
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April 2023 by Xavier Phillips
The discovery call was fantastic. And the onboarding call was an equally enjoyable experience. Marianna demonstrated remarkable predictive and contextual insights during our call. I have no doubt she has the experience needed to advance our calling experience. Well done Marianna - Well done AnswerConnect
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April 2023 by Ben Klesinger
Marianna was fantastic helping us setup our call flow.
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April 2023 by Julissa H.
I commend Answer Connect for hiring brilliant souls as Alan~ He recently helped me establish another account for a new company launch~ His wisdom and knowledge felt magnificent to experience, all the steps he walked me through were marvelously seemless, and what he said he would do to support me was accomplished as promised~ It was a joy to chat with him! Thank you for all you do!
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April 2023 by Salar Baktash
Fantastic support and service as usual. Thank you, Marianna, for your patience and knowledge.
