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April 2024 by Mo Yusuf
Do not shop here they will gladly take your money but do not want to give ur money back when u return there item. It has been over 15 days and I still haven’t got my $1600 refund. and they have there device.
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April 2024 by MyVisit MyView
Brought my phone in here on a Sunday for some technical help. Made an appointment on line, they were actually able to get me in earlier.I was set up with Jon. He was great! Helpful, patient and knowledgeable.My phone is working great!Thanks Jon!I found easy and cheap parking across the street in the parking garage, $5.00, all day. Security was on site.
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April 2024 by Shannon Beaty
Not repairing or replacing products with KNOWN ISSUES (in this case AirPod Pros)?? That demonstrates Apple's foothold in tech is clearly on the decline. Limiting product support is a necessary evil to reduce their costs because Apple's profit margins are shrinking -- due to lack of innovation and product quality issues.
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April 2024 by sho Nuff
It's too bad. There were four or five staff in green clothes standing together chatting, but no one came to help. I told them that I had to pay for an iPad. After waiting for half an hour, no one came. It felt very discriminatory.
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April 2024 by Chris Fung
Hats off to this Apple Store!!This is my second visit and I was Lucky both times…a friendly helpful,Knowledgeable and professional Apple member named IVY helped me accomplish my list of three!!Just this week I splurged and upgraded myself and my lady Magic Keyboards,thunderbolt cables,more power chargers,iPad Airs,IPhone 15 Pro!!!I came in today to trade in my old devices…iPad 3rd generation and IPhone 13 Pro….Thanks to Ivy, my experience was Awesome.She is calm, efficient and cute!!Thanks Ivy and Apple Store Pioneer Place
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April 2024 by Jeff Y
Everyone was super friendly and helpful in transitioning from our old phones to newer ones. Although we were there more than an hour or so going through all the process, we were greeted by at least three staff members who took turns helping us smoothly, and they all had specific roles in different stages of transactions. Overall pleasant experience!
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November 2023 by L.P
Over the years, my experience at the Apple stores get worse and worse. The staffs are careless and show no interest or enthusiam or proud in their products. Even the staff doing presentation of products' new features is just saying memorized things - just doing a job. Apple stores now are no difference or even less exciting than other phone stores...
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November 2023 by Richard Saville
To echo what a lot of people are saying. Getting service in this store is a challenge. There were 10-20 employees milling around down one end of the store but barely any coverage at the other end.The only store employees who seemed interested in me being in the store were the two security guards. Both of them decided that the best way to do their job was to stand within 10 feet of me at all times.
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November 2023 by J C
Despite it being in downtown portland it feels clean and safe. Great public transportation connectivity. I’ve never encountered a violent homeless person or human feces along the block that the store front is on. The staff is really well organized and efficient
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October 2023 by Rushikesh Dabhekar
The Pioneer Place Apple Store in Portland, Oregon, is a shining example of Apple's commitment to cutting-edge design, technology, and creating immersive retail experiences. Nestled within the upscale Pioneer Place shopping center in downtown Portland, this Apple Store stands out as a hub for tech enthusiasts and anyone seeking the latest Apple products and services.One of the most striking aspects of the Pioneer Place Apple Store is its architecture and design. Apple is renowned for its sleek and minimalist store layouts, and this location is no exception. The store's modern glass façade and open, airy interior create an inviting and aesthetically pleasing space. The use of natural materials like wood and stone complements Apple's signature product design, showcasing their devices and accessories in an elegant manner.The store's staff, known as Apple Geniuses, are highly trained and knowledgeable about Apple's products. They are ready to assist customers with technical support, troubleshooting, and product recommendations. Whether you're a seasoned Apple user or new to their ecosystem, the staff is dedicated to providing top-notch customer service and ensuring that customers have a positive experience.The product offerings at the Pioneer Place Apple Store are extensive, featuring the latest iPhones, iPads, MacBooks, Apple Watches, and an array of accessories. In addition to purchasing devices, customers can explore Apple's ecosystem of apps and services, get hands-on demonstrations, and attend workshops to learn more about how to maximize their Apple products.The store's commitment to sustainability is evident through its eco-friendly design and operations. Apple aims to minimize its environmental impact by using renewable energy sources, recycling programs, and reducing packaging waste. This aligns with the values of the environmentally conscious city of Portland.In conclusion, the Pioneer Place Apple Store in Portland is more than just a retail outlet; it's a showcase of Apple's dedication to design, innovation, and customer service. Its striking design, knowledgeable staff, and extensive product range make it a must-visit destination for Apple enthusiasts and anyone seeking cutting-edge technology in the heart of Portland.
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October 2023 by Beau Jackson
Even though it was a very busy day in the shop, Nick (gentleman at the Genius Bar), was super helpful and immediately took the time to assist me with my Lightning port issue. I felt like a priority and that customer service left a great impression. Experiences like this are great reminders for why I stick with Apple products, thanks again Nick! ?
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October 2023 by Phoneapp Account
Here are two actual conversations I had with this store:1. 20-something Sales guy: Can I help you?Me: I'm comparing screen sizes to find one that's similar to my current phone.Sales guy: Yes, as we get older, bigger screens are important.2. Me on the phone on my way to catch a train out of town and realizing I forgot something: Hi, I was calling to see if you have X product in stock there.Sales lady: Hi! Can you tell me your name?Me: (Tells name)Sales lady: Is this for business or personal?Me: Look, I'm kind of in a hurry and need to know if I should get off the bus at a different stop to buy product X, so can you just tell me if you have it?Sales lady: Is it for business or personal?Me: I'll go somewhere else.
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October 2023 by Emily Borden
I brought in my computer for a new battery, and was talked out of replacing the battery. My computer is only just over 5 years old and I think I can get another year or two out of it. I was told that my intel computer wasn't a good machine, and I could get something equivalent for not much more that replacing the battery and was sent to a salesman-- a young kid who was either ignorant or trying to put something over on me. I use the Adobe creative suite package including Premier Pro for video editing. He tried to get me to take a computer they had in store which could never accommodate the memory I needed. Anyway, I've had better experiences with used car salesmen. I don't know how much of this is the store or just Apple policy. I've been an Apple customer since the first computer, and I think it's sad they think they need to resort to this to sell their product.
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September 2023 by Taeleng M.
Ambiance is slow now and service is pretty fast. Quality is Apple. Selection is Apple products. I was able to get my Apple Watch trade in the device and get out within 20 minutes. I know everyone can hate on Apple but remember most of you guys have an iPhone be patient and wait.
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September 2023 by Fluffy Foody
During our trip to Portland, we stopped by the Apple store to pick up an order. To our surprise, there was a lengthy queue, but despite this, we managed to enter within our allocated time slot. Inside, the store was bustling with activity and quite crowded. As we browsed and made additional purchases, it felt like there was a sense of urgency for us to complete our transactions and move along.
