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March 2024 by Tracie Allen
Joy was great!
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March 2024 by kyle katzin
Joy was very helpful and we had a great experience
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March 2024 by Deby D
Fast, efficient, professional, and friendly.
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March 2024 by Mike Taff
Ying Tao was very helpful and understanding throughout the purchase process.The customer service was great.
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March 2024 by Rudy Martinez
Joy was amazing. A True professional and extremely helpful throughout our shopping experience. She was patient and understanding with our 1 year old as well.Amazing!
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March 2024 by Marguerite Rawitzer
Ying was great, everything was quick and seamless
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March 2024 by Rebecca Utne
Ying was very helpful! So excited for my beautiful table.
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March 2024 by Gloria Louthan
Ying, was absolutely wonderful. She went over and beyond for me today. Thank you Ying!
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March 2024 by Carolyn Westerfield
Joy and support staff were super helpful! Joy was very good in helping with selecting color & fabric of 2 swivel chairs. I'll be back for sure!
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March 2024 by Caitlin Akins
Bobby was great! Happy with our couch
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March 2024 by ankit gupta
Wonderful experience.. Ying is great!!
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March 2024 by Amy Fuller
Once purchase has been made, don’t expect any customer service. Delivery was a joke. I was told they only deliver on Wednesdays. Scheduled a Wednesday off work. Then in the middle of that Wednesday I was told the delivery truck broke down and that the delivery would be the next day. I was given no other option. I did some research and found that the delivery truck breaking down is a common excuse. This made me take a second day off of work. I do not get paid time off work and do you think they cared? Nope.Delivery did happen Thursday however later then scheduled. We received one damaged chair and one with ink pen on it. After showing the delivery guy he couldn’t help me. Although seemingly very nice and hard working, all three of the delivery guys spoke no English. They seemed unsure what to do. They took pictures and tried calling the Ashley customer service. Of course that was closed. All he could try to tell me was call tomorrow.The next morning at 7:40 I received a call from delivery service asking how things went. After I told him if the damaged chair, I told him I’d like to drop it off at the store on Sunday. Then was told since I signed the delivery form that I had to keep it?! I explained the language barrier and fact that they had been closed at time of delivery and was then told a manager would call me in 24-48hrs.I’m now being told from the store manager that they have to schedule a pickup time, meaning more time off work! Then she offered to waive the “premium delivery fee” for all of my inconvenience. What a joke!! They expect me to take 3 days off work (2 for delivery and 1 for damaged chair pick up) then waive the delivery fee?!I highly suggest to shop elsewhere. Save your money. At Ashley all you’ll do is pay premium price for horrible customer service and excuses.
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March 2024 by Travis Mason
Just had an amazing experience purchasing a new sofa with Ying. Thank you very much for all of your help.
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March 2024 by ALYSSA Calzada
Horrible. Bobby told us that the movers would be able to move our mattress into another room. Just to find out that they won’t even touch our old furniture. Headboard came damaged so have to wait another 2 weeks. This is a joke.
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March 2024 by Deja Hubbard
Lots of attention. Joy was great
