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October 2023 by Joel Wrolstad
Dien was honest and straight up through the whole repair process. He also helped me with questions regarding the insurance companies, which I really appreciated.
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January 2023 by Bri Leever
I'm always wary of autobody shops that could take advantage of my lack of welding knowledge and I'm so sorry to say this is one of those shops.I took in my ram promaster which had a small tear in the frame. Instead of inserting a steel plate and spot welding it to the frame like 2 other mechanics recommended, this shop simply laid a bead, charged me $1k, and the tear broke again within 12 hours. They would not refund me any amount.In addition, I did not pay close enough attention when they were checking me out because they charged me for a weather strip that they never actually put on because it didn't come in time. I brought this to their attention and they have not refunded it.They also told me over the phone that they wouldn't charge me hardly anything for paint. Except that they charged me $60 per hour for three hours of paint over a couple inches of surface area.If you do use them (which I hope you don't) please lay out explicit directions for this shop and do not sign anything until they show you their work (they had me sign the paperwork before they showed me the finished vehicle, which should have been my first red flag). Double check the receipt in detail because they definitely took advantage of me and did not rectify the issue.Service: Body & Trim
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December 2022 by Brianna Leever
Do not trust this company for welding and repairing your vehicle, they will take advantage of you!I came to ATC Auto Body to do a repair in the frame of the vehicle and they seemed really nice and helpful. This was an out of pocket expense and I had 2 other mechanics inspect the frame and explain that we needed a body shop to repair the tear in the door frame.The previous mechanics mentioned that I needed to have a hole cut where the damage was done, a 1/4 inch plate inserted, and the plate spot welded to the frame. They said this would cost about $1,000. I assumed from their welding expertise that ATC Auto Body would know what would need to be done in order to do a good job.ATC gave me an estimate for just getting the frame welded, but recommended replacing the whole frame. Of course, that is the best solution, but when you don't have $3K right away, I was willing to take a risk and just have them repair that spot.Instead of inserting a plate, like 2 other mechanics recommended, they simply laid a bead on the spot and painted over it. The area re-broke within 24 hours of their repair.They made me sign and pay for the job before I even saw the finished work. Of course, when I went back to them they said that they never guaranteed anything with the welding job and that they recommended the complete replacement. But they never gave me ANY indication that after $1000, this job would only hold up for 24 hours.They also told me that they would not charge me for paint, but they charged me $60 per hour for three hours to paint about a 3 inch space.They also told me they would replace the rubber strips on the vehicle. They didn't, but they still charged me for this service.I've learned my lessons to never work with them again and hope you don't get ripped off by them as well.Photos of the broken door 24 hours after picking it up from being "repaired."Service: Body & Trim
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August 2022 by Zach Byars
This is the third time our family has received service from ATC and each time they were incredible. They worked on our Toyota 4 Runner twice and the second time was a quick immediate fix. Today I stopped by to have them look at my bumper on my Toyota Camry and they came out and fixed it immediately with NO CHARGE. The gentleman layed on the ground under my carfor over 15 minutes and had to go back for screws/drills. He was very knowledgeable and kind. I highly recommend this company!
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February 2022 by Blatant B.
Someone backed into the back of my car and popped my bumper out. I took it to ACP (Auto Body Collision Repair) initially to get a quote. They told me I would definitely need to replace the bumper and it would be at least $1,000, potentially more, especially if they found internal damage. By the grace of God when I went to search this auto shop again to make an appointment to get it fixed, I couldn't remember all the letters and found ATC (this AMAZING shop, Auto Body & Paint). I called and said I had come in earlier for an estimate and Dien told me he did not do an estimate but could also check out the car. I thought second opinions are always a good idea so I brought it in and he informed me that the bumper did not need to be replaced and it should be able to be popped back in. He popped it back in on the spot, tightened it all up and it truly looks good as new! He actually did this free of charge so I am committed to telling all of Portland to come to his shop! He is SO HONEST, KIND, HELPFUL and FULL OF INTEGRITY. Which is sadly rare and hard to find these days. I highly highly highly recommend Dien at ATC for any and all auto body repair needs!
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March 2021 by david dickey
This morning my girlfreind informed me that my 78 ford f250 would not be going here after a rather rude phone call. After being highly recommended by Mackin auto body we forwarded Mackins estimate to these guys and didnt receive any quote from them for about 2 weeks... then once we actually got the quote I had to wait an additional 2 weeks to be able to get it in there. Here it is the morning of and upon a phone conversation of verifying the physical address and she was informed about a $3800 payment to be paid upfront. THIS WAS NEVER ONCE MENTIONED AT ANY TIME PREVIOUSLY WHAT SO EVER!!!!When she asked about this (because quite frankly who the hell asks for a deposit before doing the work) and expressed concearn and lowered confidence the little wiener on the phone said well then maybe you should take it somewhere else and hung up on her.Now I have been trying to get these repairs done ever since it was damaged in the huge snow storm here in portland back in February. If I would have some mention of this fact of a pre-payment deposit (which I have NEVER heard of anywhere and Ive been around quite some time now and many other places) we would have had NO problem paying that since we are paying for the entire thing out of pocket due to state farm insurance dropping collision from our policy of full coverage with no notification what so ever from our insurance adjustor. So now, I have to attempt to find another shop and start this process all over again when this entire time I could have been doing the research into a more ready and competent shop. Thanks alot!
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December 2020 by t lee
Great prices, very professional, tremendous customer service.The whole staff at ATC was super professional and I was 100% happy with the work done to my car. I took my 2007 Acura MDX to ATC Auto Body after the car was involved in a frontal collision. They fixed the car in a timely manner and was able to match the paint perfectly. The Attention to detail is superb. They detailed the vehicle inside and out and made my car looking like it was brand new like day one. The shop owner even went the extra mile and delivered my car to my work place. I would definitely recommend ATC Autobody!!!
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December 2020 by mjmark0602
I have used ATC Autobody for over 10 years on my cars and my families cars. The crew at ATC are amazing and provide first class work at a very fair price. I have recommended ATC to all my friends and colleagues and wouldn’t hesitate to use them in the future.
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December 2020 by Caitlin H.
My car was recently damaged from a hit and run. You can imagine how stressful that situation can be. I was referred to ATC Autobody from a friend and the service was hands down the best I’ve come across in the business.From our initial conversation they walked me through step by step on what I needed to do. They got a tow truck out within 30 mins to pickup my car and worked with my insurance company so I didn’t have that added stress. They always kept an open line of communication so I was never in the dark about what was going on. I got my car back within a week looking spotless. The whole process was much easier than I had anticipated thanks to ATC Autobody!
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May 2020 by Patrick Loftus
ATC AutoBody fixed my car in a timely manner and were very easy to work with! They were very communicative and gave me updates on when my car would be done. Professional 5/5
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April 2020 by Souk Kanhalikham
I have not always had the best experience with Autobody shops as I’ve had the perception of the shops cutting corners and customers leaving the shop to find repairs short lived. ATC Autobody changed that entire perception as the owner also gets his hands into doing the work himself and not just delegating work out.This is my first shop review ever as I was impressed by the ATC Autobody outstanding customer service. The ATC team members were able to explain to me the steps they were taking to repair my cars and gladly updated me on the progress. I say “cars” for the fact that I’ve now taken six different vehicles there, from my own car, sons car, wife’s car, moms car, nephews and brothers. We all left with smiles and no complaints. If I did not believe I was getting great service and very importantly the repairs done right, I certainly would not take any of my family members vehicles there.There’s no broken down promises, just straight facts on the procedures and what to expect. If there are delays on parts coming in I was notified and like any shipping, the amount of time some parts may take to be delivered can vary.Overall I am happy enough about the service, quality of repairs that I will continue to refer friends and family. If there ever comes a day that I take in another vehicle to ATC or my friends/family members vehicle and receive poor service I am not hesitant to re-write a review as seen fit. Best of luck to those having repairs ?
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March 2020 by Blair Chao
Brought my 2007 BMW 530xi there. Friendly and kept me up to date on the status of my car. Everything was fix perfectly and I drove it away a happy man!Thanks ATC
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March 2020 by Kingthong That-Injan
I take great pleasure writing this review to a well deserving business. I did not know what to expect bringing in my vehicle to ATC Autobody and honestly was quiet nervous as a lady not knowing anything about the car fixing process.
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March 2020 by Joe Nguyen
I prefer to support smaller local shops so i randomly picked ATC AutoBody since it was conveniently located for me. I walked in and was greeted with a friendly and professional staff. I pointed about my damage and was provided a quote and a time of completion. Few days later my car was done on time and not a penny more. In addition, car looked like it was very damaged and the painted blended in perfectly which was my biggest concern. I would highly recommend this place!
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March 2020 by Julius Dauz
We've had both of our cars worked on by the crew over at ATC a few times over the last couple of years. I have no shortage of praise to give to them and the work they do. They're true professionals, but the most important thing to me is that I can trust them to be honest with the work I need and to expertly complete the work at a reasonable cost to me. I'd recommend them to anyone.
