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June 2025 by Amanda Dee
Bought a screen protector with a warranty and it’s been an absolute nightmare to use the warranty. Cant get a replacement unless the main person on the account comes in with me, which isn’t an option in my case. Wish I knew I was wasting my money when I bought the protector. Really bad policy.
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June 2025 by Karyn Wilkinson
All of the employees had a positive attitude and were very supportive and helpful despite the fact that I didn’t get the phones there
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June 2025 by Julian
I thought I was getting a good deal — turns out I was just getting tricked. The first bill came with over $60 in fees I was never told about. When I called to dispute them, I was told they were “standard.” Funny how they’re never mentioned in-store.
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June 2025 by Frederick
Watch out for this store’s pricing tricks. They promote one price, then pile on hidden costs once you’ve signed up. I saw charges for insurance I never requested, and “add-on lines” I didn’t approve. Total scam. Make sure you check your account after every visit.
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June 2025 by Elianna Michael
Everything looked great until the bill came. I signed up thinking I was getting a $75/month plan, but between the mysterious “service fees,” “recovery charges,” and “line access,” my total was over $130. Nothing was clearly explained. Classic hidden fee scam.
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May 2025 by Cameron Hamilton
The amount of hidden fees is outrageous. I was quoted a monthly rate in-store, but my first bill was nearly double. They never mentioned activation fees, upgrade charges, or extra services I didn’t ask for. Total bait and switch. I feel completely misled.
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May 2025 by Isabella Huerta
Rebecca at Cascade Station was super sweet and helpful. She answered all of our questions and created a positive experience for my family!
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May 2025 by Siggy Arendt
Came in to get a case. Kevin had me in and out within minutes!
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May 2025 by Kara Oxner
Siggy was amazing and very helpful!
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July 2024 by Mike Zhen
Cool guys that were great to work with and helped me out in a pinch. 6/5
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July 2024 by Derald Hanson
Good phone looking
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June 2024 by Finn Hagerty
I was having trouble reactivating my new phone online and over the phone. The helpful staff at the ATT store near the Airport pulled up my account and had me back up and running with next no no headache. I would recommend this particular ATT store over some of the other locations, such as the store on West 11th Ave in Eugene, where the service far less helpful and I was overcharged for the same service I received here.
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June 2024 by mark jester
I never felt pressured. I felt each thing that my wife and l had bought was on our own free will. We were given any and all info we asked for, and we were able to get what we felt that was the best.
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May 2024 by James Longfellow
I signed up here for 4 lines around Christmas. Worker was friendly. A month later, I discover features I did not want specifically Att Next and the Att Insurance, were added. I spent hours on the phone with customer service to get those removed. Felt very much like fraud, clearly this worker tacked these on.
THEN after my bill stabilized (“takes 2-3 billing cycles”) I am being charged $280 per month, not $175 as quoted. I have the original quote. I have spent hours trying to get this fixed to no avail. Ridiculous! Thankfully I have a copy of the original quote. KEEP YOUR ORIGINAL QUOTE! Ask for it via email. Be wary!
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May 2024 by Tena Mathis
Jose done a fabulous job helped us set up. Our phone answered every question he was awesome.
