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March 2024 by Matt Galvin
The veterinary team takes such good care of my dog. From routine exams and dental cleanings to tailored treatment specific to his ailments, they've got it covered.
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March 2024 by Natasha Naylor
My cat Boba has been in dire need of dental extractions since we discovered it at his annual exam a couple months ago, so we decided to book the soonest appointment which was about 8 weeks out. He's since been seen at another Banfield location to monitor the situation and his condition is steadily getting worse and was told that he's likely in a lot of pain. Today, I received a phone call ONE WEEK AHEAD of his scheduled appointment because they said they overbooked themselves and that the next available was in MAY-- another 6-8 weeks outs.Absolutely appalling and it makes me wonder how many other people's pets have continued to suffer due to the carelessness shown at this location.
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March 2024 by Ryan Gliebe
Very helpful and clean atmosphere.
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March 2024 by Team Cheeseburger
Our dog got his annual and teeth cleaned.Had a good experience.
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January 2024 by Noelle Schwedhelm
Absolutely the most unprofessional and rude experience I've had with a vet. I scheduled an appointment at 2PM, got a confirmation. Luckily I took a screenshot on my phone. I show up and they tell me I don't have an appointment for 2PM, its 3:30PM. So I pull out my phone and show them the screenshot-- very clearly says 2PM. Well, they tell me that's too bad, whoever put it in their system wrote down 3:30PM, so I don't have an appointment anymore. They said Im "welcome to wait" until they can fit me in. So literally they DOUBLE BOOKED my appointment slot and then changed my appointment time without asking-- no checking to see if that works for me. Just TELLING me they wont take me even AFTER I literally showed them a screenshot to prove that I did have a confirmed appointment at 2PM. So I wait.....and wait....and wait.... over 45 minutes pass and now I can hear the vet through the door starting an appointment with the guy next door to me who got here at 2:30PM. YEP! You'd think once they realized their mistake the least they could do would be to put me next in the queue to be seen...but no-- they planned to let me sit there for 1.5 hours while they saw other people. Even though they knew it was THEIR mistake for double-booking my appointment time. Oh, and it gets worse! Apparently they don't realize how thin their walls are because I could hear the staff talking crap about me through the walls about how I "just showed up 1.5 hours early"-- again, this was AFTER I showed them a screenshot to prove that no, I am not early, I am ON TIME to my 2PM appointment. I ended up walking out because I cannot wait around all day. They never apologized or even admitted to their mistake. They acted like I was in the wrong for showing up to my scheduled appointment that THEY changed without asking me. Absolutely unprofessional and incredibly rude that I could hear them talking poorly of me through the walls for something that was THEIR mistake. I'm still so incredibly angry over this. Now I have to start all over again with finding a vet a booking an appointment like a month out to get my cat seen all because these people are so so incompetent. Zero stars if I could.
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January 2024 by Alexandra Staats
Care was adequate for basic comprehensive exams. Unable to make appointment over phone or online, had to go in person. Appointments booked wrong multiple times. Exam rooms not cleaned between pet visits. Pets always taken out of sight for exams and vet follow ups at the end are rushed, un-informative. Wellness plan is difficult to cancel and will cost you money in the end - customer service will not explain break down of charges and is unhelpful in understanding how the plan is beneficial.
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December 2023 by Joy Alford
Took my dog in who has recently sounded congested and sneezing a lot. Also she has bumps on her skin that has been tested and diagnosed as a immune disorder. Dog was at Banfield the whole day - cost was $400.Got nothing for her sneezing and congestion. No diagnosis just told to bring her back if anything changes. I brought her in to prevent her from getting worse. The doctor said they requested records from vet who ran skin test, but hadn't received by the time doctor called me. I asked the doctor if she'd be in tomorrow, she said yes - as I was hoping for some diagnosis, soon. Upon picking up my dog I confirmed the Vet Tech (who gave me a ointment to put on my dog skin) if the Dr. would be in the next day - she said no. I don't understand why the doctor wasn't forthright with providing more of a time line. I'm still worried about my dog and out $400 for a visit that should've been around $150.I've been a customer of Banfield (in different locations) throughout the years with my 6 year old pup. It's not always consistently great service, but my dog has never been sick. So therefore, the service (for vaccinations, flee & tick prevention, teeth cleaning, and standard wellness visits) have sufficed.I typically don't write negative reviews as I don't want to hurt any ones business. However, I really thought I'd feel better (after our visit) as there would be more care shared. I was willing to spend even more money - if that's what it took to make sure my pup was in solid health. Unfortunately, now I just feel like money wasted and that we weren't taken seriously.
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December 2023 by Rikki Raiford
They don’t answer the phone, at all. Called back to back several times at least 10 times. Someone definitely kept forwarding the calls. The problem with Banfield as a whole is that they charge insane amounts for their plans but never have pleasant workers, enough vets on site & it’s extremely hard to get in touch with anyone. Horrible.
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December 2023 by Sarah Ling
Vet techs are NOT trained to handle anxious dogs. Kept my puppy for over five hours without any communication and could not do any tests that were suggested. Sent me home with advice I could have found onlineAVOID at ALL COSTS
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November 2023 by katie
I have waited to make this review until my cat was finally in the clear. I found a stray cat who was very sick. We went to this Banfield and they were so unbelievably unhelpful. This was a time sensitive issue, my cat was literally on the brink of death, and they really did not seem to care at all. They gave her a completely unnecessary and expensive x ray. They didn’t have any advice, and quoted us $6-7k to check her in overnight to “try and figure out what was wrong”, but said we should probably put her down. I don’t want to discredit the schooling a vet goes through, but a quick Google search told me what was wrong with accuracy. I am so SO glad we got a second opinion. It’s been about a month, and the second vet we went to has been so kind and helpful and, for nowhere NEAR $6k, my cat got the procedure and treatment she needed. This includes all the medication, prescription food, all post procedure check ups, and all the bloodwork she’s gotten. ALL of that combined for a fraction of the cost quoted from Banfield just to check her in overnight to diagnose her, not even to treat her. The second vet was appalled by the lazy behavior from this vet. They do not care about your pet. They just want your money and for you to sign up for their plan. So beyond disappointing. My cat would be dead right now if I didn’t go to a second vet for another opinion. I will never go to another Banfield again.
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August 2023 by Valerie Dawn
Amazing customer service, super friendly. Great follow-up and ridiculously in-depth vet visits!
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May 2023 by Kyler White
Location hours are not up to date on website or on the front door, clinic scheduled me for a 7am appointment only to learn that they aren't open until 8am AND the clinic isn't open on a Sunday (the day of my appt) I had to call multiple other clinics and wait on the phone only to be told that they couldn't help me get information for another location
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March 2023 by stacie giese
Highly disappointed in my experience here. We arrived early for our 10 am appt, checked in, and were taken to a room which hadn't been cleaned between patients. There was still animal hair on the table. Then a vet assistant walked in addressing us with the wrong patient information before realizing they had the wrong room. Then when the right assistant came in, I described my concerns which included severe food insecurity, which is made worse by having extended periods without food access. Was told they would call "in a few hours" after her general exam and single vaccine. At 2pm, after several hours without any communication, I called twice and no one answered. I went to the clinic to try to get information and it took 3 people to tell me my cat won't be ready until 5pm, two of which misgendered her. For a single vaccine and exam. I used to work in a vet clinic so I get that it gets busy, but you have to communicate with people effectively. And why do you have 10am drop offs for appts if you can't get to them until after 3pm??? My cats digestive system is so sensitive. I would have gone elsewhere if I had known she would need to wait all day in a kennel to be seen. Disappointing and unprofessional communication, or lack thereof.
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January 2023 by Mike's Ology
Dr. Hudson has taken care of my furballs for three years now. He has shown compassion along with high level care! I have seen him for about 9 visits now and I've had nothing but a great experience here, and I truly can be picky especially when it comes too my animals!The support staff has always been A+ for every visit, no matter who was working, it's always been the same great experience.-They take the time to listen-Dr. Hudson CARES about your pet (I can only speak for my Dr, I'm sure the others are great as well)-Tremendous compassion at a time of loss-High quality care(this is not an emergency care provider and I don't think it's fair to expect emergency care, covid has everyone short staffed but they work with my schedule and for preventive care they're A+!)
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November 2022 by Emmanuelle Martens
Had an appointment scheduled. We arrived and they couldn’t find the appointment. Went to a vet that accepts walk ins.
