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March 2024 by Lisa Hawthorne
Paid for the insurance to get my pet fix.I even showed them the receipt for the payments being taken from my bank account and yet from their mouths, " We can't get him fixed because we don't have your payment"So I paid for insurance, you take my money, and tell me that you can't fix them even though you have like 5 months of insurance paid for.....Absolute thieves, robbers, they don't care about your pets. They are inhuman and full of corpo greed.
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January 2024 by Tanya Spence
The staff is amazing and they take great care of my pets. But care is so expensive even with the membership plan.
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December 2023 by Joshua Stromquist
Great staff, very helpful who always strive to accommodate our pet’s needs.
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December 2023 by Cynde Snyder
They love our dog, he gets such special treatment. Very happy
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August 2023 by Logan C.
I wouldn't sign any papers with them... don't get there pet insurance, they don't tell you this but your signing a year contract and can't cancel it even if you don't need it anymore. The only way out is buying out your contract.. absolutely ridiculous.
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August 2023 by Catherine Kaminski
Always get great care and attention at the Glisan St facility. They care about my pet, follow up the next day to check on her. I really appreciate the staff there.
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May 2023 by Carl Foleen
Friendly staff (doctors and assistants), even the doctor would pitch in to clear a backlog at the counter to assure that pers and their owners received prompt attention. That seemed to be a nice touch, and an example of team spirit coupled with excellent customer service.
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May 2023 by telUSA
I heard my dog crying. And at least they have a window so that I could see them pulling my dogs leg hard. Then, I went to get him. And I would be I have been more lenient if it was my boxer that is hard to handle but it was my dog that goes in licking them and wagging his tail.
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April 2023 by Taylor Mabbott
Super helpful staff. We love the guy in the front that helped check our cat Bodhi in. He’s always very nice and ready to explain the process.We love Dr. Cameron and Ahmed as well!
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March 2023 by Charis Griffith
Always friendly and helpful, and my cat loves the vets there.
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February 2023 by Eevee Smith (Vivi)
I've been going here for all of my cats. I really like going here, the vibe is great, the staff are helpful and amazing, plus I get to watch people bring their animals while I wait for my cat. Once I get paid, I will definitely be buying the cat insurance! I've recommended this place to several people in need of a vet.
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January 2023 by C. Moseley
This location is about 700 feet from where I live. The staff have been helpful and professional. I have taken both my dog and cat in for shots and checkups. My dog needed a fast appointment non emergency. They were able to get him on short notice, and it was on a Sunday. The one problem for me is I have a hearing loss, no hearing aid. This makes a conversation with someone where a mask hard as I can't watch their lips. This employee is also soft-spoken. We made it through the event and got the meds for my dog.
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January 2023 by Jenna M.
Decent Banfield pet hospital. Located at 122nd&Glisan. Not really any problems. They only had a limit of a few people in waiting room but now I think that has changed. Dr's are nice, also those who work at the front desk- checkin usually is easy; clean hospital.
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December 2022 by Victoria Sanchez
Worst place ever! I would not recommend to anyone who actually cares for their animals. My cat got neutered in September of 2022 worst decision ever! I felt so guilty for sending him there. when I got him back he was covered in his own urine and blood no pad or anything in the cat carrier and when I emailed to file a complaint they told me that I would have to pay extra for them to clean him up! Completely inconsiderate and careless. When I got ahold of corporate they told me to reach out to the location management and management told me to call corporate. Unprofessional and unorganized! Completely heartbreaking to see my fur baby treated like that . Yet I am still stuck paying for services monthly that they still charge me out of pocket for every visit. I do not plan on ever going back and would highly NOT RECOMMEND!!!
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October 2022 by Dawnetta Schmer
If you have then got your vet, be very careful because your pet isn't the priority like you'd think! Money before your pets life! Our beautiful gizzy got very sick and we took her to Banfield because we believed that they cared, see we had gotten their insurance when we had first gotten her and she was then 5wks of and under weight! But now 2 plus years later and they're telling us that if we can't pay for the procedures then we might as well put her down! And we couldn't understand why we had to do the extra procedures of the end result no matter what was exploratory surgery! And we only had the money for the procedures or the surgery but not both! Needless to say we went else where and the end result wasn't great either way! I will never use either of the 2 company's that we have. One would have let her die and the other I feel caused her death!
