-
November 2023 by Cindy Keudell
They didn’t even answer their phone. Luckily the one in Sellwood had a very helpful customer service person.
-
November 2023 by Bao H.
We had our 6 month old cat spayed today at this location. While things more or less worked out, I do have a few factors I wanted to point out.1) at our first appointment to meet the vet and have her initial exam, we were asked in the exam room if our appointment was a "drop off"? If so we had to come back in an hour. We told the tech we weren't sure so she took our cat to the back somewhere. I can't entirely tell you what was or wasn't done at the visit because everything was behind closed doors. I never once saw anyone handle my cat in front of me. They removed her from the room without ever taking her out of the carrier. They just took her away and brought her back within 10 minutes and said they did her shots and she looked fine. The vet stopped by for a quick chat then left.2) when we checked out, we opted to sign up for their insurance plan so that our cat's initial visit and her spay would be covered. The front desk person told me they found a hernia during the cat's exam. Fair. The exam was not done in the room with us but I told her I felt something on her belly recently. I was told they could remove the hernia as part of the spaying process if not, "at most" it'll be $50 extra. I felt that fee was reasonable but was told it's an easy process so they don't normally charge. I asked twice if her entire spay process will be covered with the insurance which they assured me it was. We booked her appointment and moved on. 3. When we brought her in this morning, they suggested multiple add ons, which I'm sure it's just part of their routine. However, I was not aware her pain medications and her protective cone would be additional charges. I was fine to pay but then they left it to the vet tech to tell us in the exam room that the hernia removal would be an extra $172. I told her we were quoted $50 "at most". The tech left the room then came back to make the fee adjustment which I appreciate. We ended up paying $105 out of pocket today (we did not opt for everything they suggested) in addition to our monthly premium for the insurance. Again, they didn't take our cat out of the carrier. I understand this may be a safety issue (company policy?) or to make transporting the pet to the back area easier but it's disheartening when the staff doesn't take the time to even look at your pet before they take them away. 4) when I came to pick up my cat, I was told by both receptionists that our cat is "crazy". I felt slightly embarrassed since she's always been very affectionate and friendly. When I asked further questions, they said she just wanted extra attention when staff would walk by her kennel but she was very sweet. They didn't report her being angry or mean. I don't understand why they would describe her as "crazy", especially seeing I was there to pick her up as she's coming out of surgery. I feel being in this field, there are far all better words to reassure a pet parent than the word they chose to use. If you don't have kind words to offer, then don't say anything at all. No one in any given field should call a client "crazy" in front of family. Save that for your gossip when I leave. Overall the experience was okay. I appreciate the doctor calling us afterwards with the follow up. I appreciate Kelly, the vet tech for spending time to talk to us. They were both very kind and professional. Unfortunately, your front office staff could use additional training on their communication skills with customers. And your company should reconsider your intake process when taking on new clients. Pets, like kids, go where the parents go. If you don't provide great customer care to the parents, then they'll take their pets elsewhere.
-
October 2023 by ESTEFANIA LOPEZ
Very frustrating. I have being trying to call all morning and even though the schedule says open at 8am. They don't turn on their phone. This is not the first time it happens.
-
September 2023 by Ben W.
these people care more about money than the well being of any pets. charging strange fees for things that were not ever done. You lot should be ashamed of yourselves.
-
September 2023 by Carl Foleen
Holmes and Watson (our two cats) receive excellent care each time we visit, just as our previous cat did. The staff and doctors really do care about the health and best treatment each pet receives so that they can live their best lives.
-
August 2023 by Cin Treece
Banfield has the best care plans but lacks critical care and emergencies that would meet our needs. Overall, very good.
-
August 2023 by Dustin L.
Terrible. First of all, they couldn't seem to figure out that my son had merely moved out and had taken his dog and was under his own account. When I tried to make an appointment, I was told that I "gave my dogs away". I absolutely did not give my dogs away! Why on earth would I make an appointment for them if I did? She was quite insistent. When I finally convinced her that I did, indeed, have two very large dogs that needed nail trims, she agreed to schedule the appointment. I had to come in to get sedatives. OK, fair enough. They're large and don't like nail trims. $130??? for sedatives for a nail trim??? Whatever, I paid. I followed the instructions to the letter. When the appointment time came, the dogs were not very sedated. I went anyway. One VERY nice tech helped me so much. I wish I had gotten her name. She had some lovely pinks and other colors in her hair and let my dogs kiss her face. That's the only good part of this story and why there is one star. When the person that was supposed to do the trimming came in, she barked at me to "pull my dog back". He wasn't jumping, he wasn't even that close. Lady, you are in the WRONG profession. She then snapped at me that I should have had proof of rabies vaccination with me. Well... no one told me that. They had their vaccinations there, so I figured they had the records. Then they told me the vaccinations had expired and they'd need to be revaccinated in order to have their nails trimmed. But they'd need a check-up. And there was no doctor. And they'd have to reschedule and sell me more meds for the next time. So, long story short, I paid $130 and drugged my dogs for nothing! I will not be making another appointment.
-
July 2023 by laura k.
I want to preface this that my 11 month old is under socialized I'm working very hard with a trainer with that said the vet tech that brought us in was not friendly did not even try to get to know my dog instantly went to check his testicles my dog tried to bite it just went downhill from there by the time the vet came in it was hopeless . I understand it is my fault my dog is under socialized but the way the vet tech acted made it way worse I will not go back I just canceled found a vet willing to work with him kindly do not recommend this place
-
June 2023 by Christopher Sonsteng
I contacted Banfield for an emergency with my dog, needing to have her checked out due to a fall injury; and despite having their wellness plan for my dog for the last 2+ years they were unable to find a single location where my dog could be checked out and evaluated for serious injury. I had to go to DoveLewis who provided exceptional care, evaluation of my dog's injury, and treatment. They also followed up a few days later to see how things were going. However a week later, and Banfield still hasn't reached out to see how my dog is, if we found treatment,...nothing.Needless to say, I'll be canceling my wellness plans for all of my animals and no longer utilizing Banfield's services. DoveLewis is immensely better. And for regular treatments I may return my animals to Newberg Veterinary Hospital which also offers excellent treatment at more affordable rates than Banfield.I used to sing praises about Banfield to my friends and family, but after this last week's incident and lack of service - I don't think I've ever thought so lowly of a business. Particularly a care provider. Definitely recommend avoiding Banfield from now on.
-
June 2023 by Lisa W
Everyone was very friendly. Dr. Mason took time to explain the exam and what to look for in our girl.
-
May 2023 by jose alejandro vargas useche
I am going to cancel the wellness plan that I have with Banfield because it does not make sense to have it, Banfield is not a hospital for pets, I took my pet because he was vomiting and they told me that they could not treat him there. I have been paying for medical insurance for years pet and they didn't even want to attend to it.
-
April 2023 by Ashley Bashlee
My husky puppy is a handful he took the cone off less than 10 minutes of the vet placing it on, after a procedure. Poor puppy got in a fight with his best friend & had to get his ear checked. This vet is amazing. Having a puppy or any animal is the same thing as having a child. Infection was a serious threat due to my puppy getting bit, Pheonix kept trying to dominate another older husky. So he got in a fight. The vet took Pheonix in & took care of him. Pheonix told me how angry he was for leaving him at the vet when I picked him up, It was cute. Husky dogs are so smart. Watch the video of our conversations.
-
January 2023 by Mckenzie Hovda
Poppy and Rosie love Loni! Everyone is so welcoming and knowledgeable. It's easy to get a straight answer to my questions whether over the phone or in person.
-
November 2022 by C Gonzalez
Banfield-Clackamas. I had to bring my puppy in for some minor ear problems. Scheduling the appointment was timely (drop-off) and check-in was quick and easy. Staff were friendly and professional; and they even recognized us by name…a plus in my book (even if that’s part of their job). The Vet Tech reviewed medical issues and most importantly discussed costs so there were no surprises at check-out (side note: I am enrolled in the Optimal Wellness Plan so the visit and some other procedures were covered). In follow-up, Dr. Mason reviewed my puppy’s medical condition and discussed treatment options. Of course, I had more than a few questions and appreciate that Dr. Mason took the time to answer and offer feedback. My puppy is on the mend and I’m grateful for the care the staff took in tending to my dog-baby!
-
October 2022 by Tiffany K.
This is only about their communication because I did not bring my kitten here. I scheduled an appointment and they were able to squeeze me in for a next day appointment; however, I couldn't take her here due to work and had to make an appointment else where. I called to cancel and through this process I called them four+ different times and they didn't answer. When they finally answered I told them I had wanted to cancel and possibly reschedule. The lady was nice but put me on hold for 15 minutes and had to hang up because I was working. I called back later At least four times again and no answer. I decided to give up and this morning I got a call that went to voicemail asking if I wanted reschedule due to missing the appointment .... I told them I wanted to cancel and they didn't make the effort to do it or call me back.
