-
April 2025 by Laiton Barbo
As I’m standing here attempting to cash a check there in only one teller. All other employees are talking no one has addresses or spoken to me or even greeted me at all. The customer service was truly lacking. I needed to simply cash a check my parking expired while I was standing there leading to a parking ticket from PBOT.
-
December 2024 by Edwardo Lopez
Had me make an appointment to tell me my account was closed? Waste of time! Terrible service. Better off with a credit union.
-
November 2024 by Айзирек Нургазиева
I want to thank Alexander Ortiz for his professionalism and attentiveness. He quickly helped us understand our issue and explained everything clearly. My husband and I will definitely reach out to him for any future questions.
-
July 2024 by Dennis Puetz
Services, account protection, and ease of use are A+ 5-star .... Thanks
-
July 2024 by David Thompson
They don’t answer the phone
-
April 2024 by Quinn Meihoff
Eduardo has been super helpful!!
-
April 2024 by Saleh Esmaeil
I recently visited Bank of America Financial Center and was thoroughly impressed by their exemplary customer service. From the moment I stepped in, the staff greeted me warmly and demonstrated a remarkable level of professionalism and attentiveness. They took the time to understand my needs and provided tailored solutions with clarity and patience, setting a standard of service excellence rarely seen in the banking industry. Despite the bustling atmosphere, they remained focused on addressing my inquiries promptly and efficiently. While the branch offers innovative services and resources to enhance the banking experience, the only minor drawback was the challenge in scheduling appointments due to limited availability. Nevertheless, the overall quality of service provided by Bank of America Financial Center far outweighs any shortcomings, making it a standout choice for anyone seeking top-notch banking assistance.
-
March 2024 by Daniel Silverman
Ross was great, answered all my questions and got my situation sorted quickly.
-
February 2024 by Lisa Yu
This review is for Isabel, who was really helpful and patient.It took us 1.5 hr just to get an authorization code to log in BOA app since my dad’s debit/credit card was expired and his account was temporary deactivated, Isabel helped calling the customer service and tried her best to help solved our problem. (It’s so stupid that we were sitting in front of a real person, real staff while she couldn’t have authorization to get us the code for safety reason and even she had to call the 1-800 number and waited like forever…)
-
January 2024 by Mac B
How do I call a store and talk to a real person?
-
December 2023 by Joseph Neron
I'm not happy that they charge $8 to cash a Bank of America check here. Seems like a grift to me....
-
July 2023 by Marc
Ridiculous
-
April 2023 by Scott Kocher
Argh. You want to call and reach someone at the branch. The phone maze goes on and on then when you get the option for a real person it disconnects you. Contrary to other reviews the branch is open (as of March 2023).
-
October 2022 by Dan K
Can’t withdraw cash at this bank. Only 1 person working and can only do things on his iPad. A complete waste of time.
-
September 2022 by Angelina Anastasi
Worst bank ever, horrible customer service.
