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April 2023 by Amy Carrick
Have been a customer for over a year andam very familiar with employees at another branch but neither of these things made any difference in the way I was treated .I was inconvenienced but worse, made to feel untrustworthy & inferior. It also made me realize that the loan I was going to see them about because I felt I had a good relationship with them would only be another exercise in hu.iliation so I'm opening an account with a credit union instead. Good riddance.
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April 2023 by Maggie Carr
I've been banking with Bank of the West since February 2022 and from April 2022 through March 2023 I made trips in person every week to the Division Street branch where I felt they knew me quite well. Last week I received a ssettlement from being wrongly terminated & I decided to deposit my checks at the nearest branch to my attorney's office which was downtown. Had never been there before but I felt I'd been a customer long enough that I could request $860 out of those funds . Especially since one of the checks was from my former employer and I had been depositing checks from this employer for 9 months . That check was for $1200 & I didn't dream I'd be denied access to those funds but I was. I was told I had never deposited that much in my account before which is patently false as I direct deposit my current paychecks bill weekly which are always far larger than $1200. I asked the manager to please call the Division Street branch because they knew me and I was stunned when they said they also wouldn't release those funds. Evidently being a conscientious customer that comes to the same branch in person for nearly 52 weeks and has deposited thousands upon thousands of dollars into my account didn't mean as much as I believed it did. I immediately started applications with On Point and Advantis because I need to request a loan and clearly Bank of the West is not going to give me one since they can't trust me with a $1200 check that I know they can and do verify so holding my funds is really just a way to let me know how little I mean to them.
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April 2023 by Peter Dilger
Nice, low key bank. Very friendly employees. Money seems safe and not nearly as greedy as blue or constantly trying to up-sell you like red.
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October 2022 by Conner Waring
I cannot even begin to explain all these issues I have had stemming from this branch. I will be immediately canceling my account here and getting as far away from this corrupted company as I possibly can.
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March 2020 by Kal Mich
Secured Card is BS. They’ll take your money!
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July 2019 by Monica B.
I morally cant do business with a company that has investments in ICE's private prison system. No matter what you think about immigration policy, ripping children from their parents' arms is morally indefensible. I wont do business with a company that has any business dealings with ICE. Immigrant families are being treated as bargaining chips to fund a border wall and further an openly racist agenda and your company is profiting on it. ICE agency is responsible for the cruel policy of caging of children, the separation of families, and the imprisonment of asylum seekers who simply seek a better life. We can no longer support a company that has contracts with the ICE agency after they enforced an unconstitutional and cruel zero tolerance policy, the caging of children, the separation of families, and the imprisonment of asylum seekers who simply seek a better life. #ShutDownICEProfiteers
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April 2018 by thegatorviking
Horrible bank, pretentious manager and staff. Please save yourself the time/energy. Bank with a company that values and respects its customers.
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December 2016 by Christopher Lopez
Came through to help me out when the ATM network went down.
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January 2014 by Robert M.
Staff is very friendly. Clean & open branch with private offices. Bank of the West is good all-around bank. Convenient location near Pioneer Square.
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November 2013 by Mark S.
The main downtown branch of Bank Of The West has recently opened, the old location at 401 SW 5th Avenue, has closed. We've been banking with them for over a year now, the service is excellent. It's always easy to get help with banking stuff and they regularly check in to ask us if we need assistance. The new location is much more convenient, right next to Pioneer Square! Check my photos!
