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March 2024 by MAX Rev.
The site is extremely outdated, the customer service is subpar at best, and my overall experience with them has been nothing short of disappointing. However, their products are of high quality, which is why I assigned a 3 star rating instead of 1. If it weren't for the quality products they produce, I would not deal with them or think twice about shopping here.Kindly consider improving your website and modernizing it, and training your customer service representatives to provide better service.
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October 2023 by Rebecca Reynolds
The wrong item ( Cold Quell) was sent to me / I ordered 2 AllerEase 60/ may be there was an IT blitch because it seems that the AllerEase 60 is out of stock/ I talked to Dennis & sent him an email w/ a phote of the cold quell/ he was not helpful & told me it was my mistake/ this is awful costumer service / I am very disappointed in Blue Poppy or may be it was Dennis that was problematic. At any rate I am not a happy customer.Rebecca Reynolds Arlington VA?
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April 2022 by Sara Star
Excellent products for health and healing. Their customer service is the best of all herbal, acupuncture and supply companies from which I regularly order.
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April 2021 by Dr. Dale Murnane
Yes!Yes!Yes!I don't "Like" Blue Poppy...I "LOVE" Blue Poppy and I am very excited about their NEW, Clean, Granular Pharmacy...ONWARD and HAPPY NEW YEAR
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April 2021 by Juan Orraca
Excellent customer service! Always very helpful with questions and solutions to any issues. We are all very lucky that the transition of ownership worked out the way it did! Thank you guys very much..
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April 2021 by Karie L
Thank you especially Ash and Ben for excellent service. The cream works really well!
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April 2021 by Misun Oh
As a licensed herbalist, Blue Poppy is my favorite company. I had the most excellent customer service this evening from Ashlyn, who alerted me to a way I can save money in my order and avoid a shipping fee. She went out of her way to contact me, to let me know. I truly appreciated it. She also clued me onto the therapeutic foods that Blue Poppy carries, which I was not aware of.I have been a Blue Poppy customer for over 14 years, and I'm always satisfied and happy with their high quality products.
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April 2021 by Chris Schmitt
I've shopped with Blue Poppy for a couple decades now. Over this much time, most companies have occasional "bumps" in their product offerings and customer service. Not Blue Poppy. They still offer a great set of products and when I experienced a recent missing package delivery, they immediately responded and set me a replacement. Kudos to Ben and staff in their customer orientation!
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April 2021 by Perpetua Wilcox
I had a great experience at Blue Poppy. Customer service was great, Ash was very knowledge and helped me with all of my questions. She was able to help me choose the best products for me. I’m excited to try my products! Thank you so much!! I will definitely be back.
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April 2021 by Britanie83
This is my go-to for my acupuncture clinic supplies. I just received an order to my doorstep, free shipping, less than 24 hours after I ordered it. The customer service is A+++++++. We are so lucky to have them local.
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April 2021 by Jacob Rosenbaum LAc.
Love Blue Poppy's products. I've had a lot of success with their topicals, especially the Scar Ointment. Keep up the great work guys!
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April 2021 by Hannah Beachy
We've worked with Blue Poppy for nearly a decade and really appreciate their website, which makes online orders super easy, and their amazing customer service.
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June 2020 by Reinhard Bonelli
I am a VET practising in Australia. In October 2019 I had opened a practitioner account handing in all my documents regarding my qualification as a VET including my practice registration in Australia. In my clinic I do use Chinese Medicine extensively for my beloved 4 leg customers. Because, I am trying to offer these wonderful medicines affordable to a pet owner, I am always worried about the final pricing of a remedy to the end-user. So I asked Blue Poppy Enterprises about potential shipping cost to Australia. After checking my documentations they opened my account and kindly offered free shipping to Australia until the end of this year.However, to my great disappointment, at my first order adding to US$399, they wanted to add a shipping charge of US$225. The order contained 3 books, and about 30 Chinese herb remedies. When I had reminded Blue Poppy about their free shipping offer, I got informed that they are unable to keep the promised free shipping-offer to Australia, as this would not apply to an international delivery!The experience with this company has extremely disappointed me, and forced me to re-organise my order at a different supplier. I do have to add that my wife, to who I am married for 14 years is from China, she is also very interested in Chinese Medicine, and uses many of these herbs for herself and also adds some of the herbs into our daily cooking.Due to this private circumstance, we both sort-of-know, what approximately the cost of Chinese medicines accounts to directly in the Mainland China. This concerns us both deeply!
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June 2020 by Elizabeth Marr
I really appreciate their friendly and prompt customer service, attention to details, and all the wonderful samples. Thank you! :)
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June 2018 by Alberto Guevara (Guevara Therapeutics)
Great people to work with and always seem to have products in stock. Recommend for any acupuncturist.
