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January 2024 by Kari D.
The clothes are cute and reasonably priced! The product is good. It's the girls working there - awful. They were so unprofessional - walking around and loudly gossiping. Nobody offered to assist me, nobody said hello. I felt like I was stuck in the movie 'mean girls' However the young lady who checked me out was nice . It was just very awkward and uncomfortable
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January 2024 by Ellie P.
I don't know why the girl workers here all treat their customers with zero respect. It's like they don't even acknowledge anyones presence when they walk in the door.
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November 2023 by Amy Vincent
The clothes are nice and have reasonable prices. The service, on the other hand, was terrible. 3 girls behind the counter who were all just talking to each other about random things, acted as though we were bothering them by wanting to check out.They then proceeded to talk to each other while ringing us up, totally ignoring us, and did not even say thank you or to have a nice day.
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November 2023 by Ghost
Super cute clothes, while it is one size I do find that the clothes are pretty stretchy. They also have some really good bags & jewelry incase the clothes aren't your style. The store is a bit packed & its kinda hard to find a specific thing you are looking for but the workers are friendly. The dressing rooms are really bad though because instead of an actual door its a cloth
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November 2023 by Claire B
the workers seem sweet but half of the time they’re just gossiping about the customers. staring and pointing to other girls. I’m glad my daughter had no issues but they weredefinitely gossiping about how certain girls look like they’re stealing. huddled up together to talk about it when the store was extremely busy.
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October 2023 by Natalia L.
Its a cute store, with nice workers, who help. Theres lots of people in the store, most of them are kind.
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September 2023 by melissa Johnson
Small, but super cute and comfy clothes. Sales associates were great! Helpful and kind. No returns, though, only exchanges or instore credit within the first 14 days after that all sales are final.
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September 2023 by Tina Vuong
August 8th around 3pm: Micro aggressions, probably racist blonde girl w white jacket accused my sister of shoving a tank top up her TANK TOP?? I’ve been here many times before and as a light skin SE asian never had a horrible interaction. Although it’s apparently the workers are all high school mean girls. My younger sister however is on the darker tan side, holding her drink and wearing a thin tank top got accused of stealing. The girl was aggressive and rude staring at a minor’s chest the whole time until I stepped in and asked what was the problem. She immediately tried explaining herself saying a customer saw her “steal” and which I firmly said “no, that’s literally her chest.” The blonde beech then says “oh ok” no eye contact. And walked off with NO apology. Idk if it’s their goal to drive out poc from shopping there but I’ve heard and seen enough of the same interactions and experiences from other people to believe so. Wish I got her name, the next time it happens I will for sure ask for it and not back down because these girls needs to be exposed for poor behavior, micro aggression tendencies, and overall bad manners and harassing customers.
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September 2023 by Sampson S.
THE WORST SERVICE EVER!!! AT ANY RETAIL STORE. there were so many employees in the store. YET NONE of them greeted, assisted, or even smiled at anybody. In fact, three associates were standing in front of the fitting room WHILE I was standing there waiting for a fitting room. I WAITED 10 mins before one girl nonchalantly asked "are you looking for a fitting room" in a snotty and rude tone. Obviously I was waiting for a room...I had like 8 items in my hands. And they made glaring eye contact many times while I just stood there listening to their conversation and waiting for them to assist. To top it off, my friend and I were ready to check out and standing in front of the cash registers. THREE EMPLOYEES made eye contact with us but ignored us and continued to fold clothes not giving a shit about us. And there was a line forming behind us too! Suddenly one employee brought an elderly white woman to cut in front of us while ignoring the entire line. Everyone in line was shocked and confused why this woman received service while everyone was standing there waiting to be assisted. Like do you not want our sale??! Were we invisible?? Were we treated as such because we were Asian?? LEARN TO TRAIN YOUR EMPLOYEES. It's 2023 and nobody should be racially profiled. It is disrespectful, rude, and shows a lot about the company's values in the hiring process. I love the clothing but this experience makes me NEVER WANT TO SHOP HERE AGAIN. If you are thinking about visiting the store, just shop online. It's not worth the disrespect.
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August 2023 by quinn
Went into brandy august 6th around 1:30ish, the worker named “maha” bumbed into me while grabbing hangers, I said sorry and she didn’t acknowledge me at all, or say sorry for bumbing into me. After that she kept constantly giving me glares. I’ve came in a few times and every time the workers have had HORRIBLE customer service. The only 2 workers nice were Kenna and the girl working the fitting rooms. Props to them ??.
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July 2023 by Katerina M.
Personally, I've never had a problem at this brandy Melville. The workers only sometimes say welcome in, more when theres less crowds, but I don't typically mind . They also rarely talk to customers unless your trying to get a fitting room or checking out, which I personally like since I'm a more introverted shopper. But I will have to add (and dock a star) that getting a fitting room was hard for me, the employees were talking to each other and took a couple minutes to even notice me. The store isn't "one size fits all" it's just "one size", which is a huge misconception. Their pants fit girls sizes XS-M depending on the style, their tops can stretch up to a large, and even their oversize clothes can fit up to an XL (my grandpa even wore mine comfortably). This is store is all about preference, it's really a hit or miss with what you try on, whether it'll be loose or tight, so you have to have an open mind and try some stuff on at this store, so don't be too sad if it doesn't fit right because they'll always be a closer look-alike option.
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July 2023 by phi
I was here after not visiting this location for 4 years… nothing has changed. The teenage girl employees are still rude, the employees accused a mother and daughter of stealing. Afterwards, all the employees were making fun of the girl! Do not buy or shop from here.
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July 2023 by N Rae
i was front in line and the employees huddled up didn’t notice me, as they were verbally making fun of a customer’s outfit
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July 2023 by June
I love brandy melville clothes and wanted to get the experience of going into the actual store. Before going I read some of the reviews and many people had issues with customer service and lots of talk about stealing. Almost as soon as I entered the store I could see what the reviews meant about the atmosphere. The employees were huddled up together and gossiping about girls stealing basically the entire time I was there. Not to mention, some the girls who work there just generally had terrible attitudes and you could tell they didn’t care about customer service. Overall, love the clothes and the aesthetic of the store, but brandy needs to stop hiring mean girls.
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June 2023 by June Harpoon
I love brandy melville clothes and wanted to get the experience of going into the actual store. Before going I read some of the reviews and many people had issues with customer service and lots of talk about stealing. Almost as soon as I entered the store I could see what the reviews meant about the atmosphere. The employees were huddled up together and gossiping about girls stealing basically the entire time I was there. Not to mention, some the girls who work there just generally had terrible attitudes and you could tell they didn’t care about customer service. Overall, love the clothes and the aesthetic of the store, but brandy needs to stop hiring mean girls.
