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August 2023 by Robert Vachon
Well i've been here a few times... If you come here early to beat the crowds on broadway... You are competing with Ace hardware staff for theelevator, that are trying to stock shelves.. And we have a gal today, that is a little bit cranky about it. If you try to unload in the afternoon, the parking lot is a zoo. On the plus side they have lots of hand trucks for their customers tomorrow. This would not be my choice for a storage unit, however
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March 2023 by Ecko Springs
My partner & I have a small unit here. They are very nice but their auto pay sucks. They have tried to take rent out before the agreed date several times, and they changed the date rent was to be taken out without telling us. Each time charging us late fees even tho it was their mistake even tho we call every time & complain. My boyfriend is a disabled veteran on a fixed income & we can't afford to pay late fees we shouldn't owe. If the mistake happens on their end they should accept the responsibility & not put it off on their clients.
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October 2022 by Erin S.
Probably the best climate controlled storage units in Portland. Good customer service, easy check in, fob access, and very clean facility
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September 2022 by Bun Bun
AVOID if possible. Staff was rude and contract is predatory. Fines are hidden within losts of small text and staff runs through the contract fast. They require a 30 day move out notice, which I provided, but they locked me out and tried to charge a $50 cleaning fee for the "absolute mess" shown below. They did this before my 30 days was over and before I could do a look through of the unit. The movers were still unloading when they initiated the lock out and attempted the fee, which is a breach of contract. I provided the 30 day notice on the 1st, they attempted to lock me out and fine me on the 14th when I had started moving out. Photos are of the "mess", and after arguing with them to unlock the unit so I can clean it.
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April 2022 by Emily Elizabeth
AVOID if possible. Staff was rude and contract is predatory. Fines are hidden within losts of small text and staff runs through the contract fast. They require a 30 day move out notice, which I provided, but they locked me out and tried to charge a $50 cleaning fee for the "absolute mess" shown below. They did this before my 30 days was over and before I could do a look through of the unit. The movers were still unloading when they initiated the lock out and attempted the fee, which is a breach of contract. I provided the 30 day notice on the 1st, they attempted to lock me out and fine me on the 14th when I had started moving out. Photos are of the "mess", and after arguing with them to unlock the unit so I can clean it.
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November 2021 by Lents Neighborhood Livability Association LNLA
The facility is fine but they really need to work on their paperwork. We moved from one unit to another and when we received the receipt it showed we were still in the original unit. Glad they didn't empty our new unit or rent it out.
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September 2021 by Brianna D'Amato
The office is inside of the Ace hardware store..Go figure? 5 by 5 storage unit is more an inconvenience and a dangerous accident waiting to happen. Ridiculously INCONVENIENT.
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July 2021 by Char Pennie
Very secure storage.. Great staff
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June 2021 by David bokuku
Great place and very helpful staff and specially the manger ! Highly recommend!
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June 2020 by Sierra L.
I was very impressed with Kyleigh ! She did a fabulous job helping me to move into my 10x10x8 Basement storage plus pro rated my rent. Her directions had been neatly written down on paper after the first phone conversation to help me get moved in! With Broadway Ace Hardware I bought my new combo lock & had a car key made, too...moving in was so easy to do & cross off my list of things important so I could further my move from California to Portland!
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February 2020 by Lena Royale
Got my son his own house key made there tonight and Chris made the whole thing an experience for him. My son was excited enough to get a key but to have an employee take the time to pick out a design, explain how the machine works, and just talk with him at his level made it even better! I would never have expected this level of customer service from a hardware store!
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December 2019 by Friendly MacKenzie T.
Tim provided the best customer service. He was respectful and went beyond the call to help me select a lock. The facility is super clean, smells great, and is kept warm.
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August 2019 by Debbie Lusk
Clean and easy to use.
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July 2019 by S K
The quality of the storage units are great, and the areas inside the building are well maintained. The flat carts are also useful. Their monthly rates seem more competitive relative to other nearby options. However, they add on a $25 "administrative fee" when you make your purchase online, which feels excessive especially considering the fact they thought I had 2 fobs when I was only ever assigned 1. The hours the storage units are accessible also seem quite limited. I could understand if they wouldn't want 24-hour access, but I think they're undermining the fact that working-class people would benefit from being able to access the units well outside of standard business hours.
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April 2019 by MacKenzie T. Stout
Tim provided the best customer service I've ever experienced. He was respectful and went beyond the call to help me pick a lock. The facility is super clean, smells great, and is kept warm.