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August 2022 by Elsie S.
Broadway Vet just overcharged us for the last time. They said our cats nails would be trimmed for free with our visit, then charged us. We where told it would be an hour appointment, so we grabbed a coffee across the street and came right back. They then charged us additional $50 for boarding our pets when we were outside in car. They refuse to send appointment reminders. Our cat lost weight at 2 visits and they did not mention this to us. Broadway Vet wants your money and does not care about your family pets. Never going back and asking all our friends to find a new Vet.
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January 2022 by Russell Y.
I'm really disappointed in this Clinic. It seems like they've hired a lot of green technicians to help support the business model but in doing so there seems to be a lack of consistency in how they manage the business. Misinformation, poor customer relations, forgetting medication for my dog after a surgery, and now the phone lines seem to be down. From what I can tell the Vets themselves seem fine but there is definitely a lack of cohesion that translates into poor service/ business management. I would not recommend taking your pet here.
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July 2021 by Brett Loomis
Super helpful staff and they always take amazing care of my dog!
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October 2020 by Salomé Chimuku
My dog loves every visit. The team is always professional and talk to you about proving before doing anything and gives you options of care.
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September 2020 by Janet Hammer
We brought our little guy there, he liked them. You don't go in, they come out and talk to you and get everything that you are concerned about. When they bring you pet out they will address all of your concerns along with any others so you have a complete report on how your pet is doing. I have found my pets forever vetrinarian.
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May 2020 by Daena Gifford
We love Broadway Veterinary Clinic! They take excellent care of our cats!
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October 2019 by Emily V.
Broadway Veterinary Clinic has been seeing my dog for over a year. When we started there, I requested Banfield Hospital (Irvington) to send her vaccination records over. I called Banfield multiple times to ensure that they had been sent to Broadway. I came to find today that Broadway did not have her vaccination records, and they did not know whether she was vaccinated for rabies, Bordatella, or Distemper/Parvovirus. They did not attempt to track down her records. She has been seen at Broadway Veterinary Clinic multiple times since she became a patient there in September 2018 (even an appointment for her flu shot), and it turns out they didn't have her vaccination records during any of those visits. They operated under the false assumption that she had those shots done for over a year, and in doing so put my dog in danger, along with hundreds of others around this city and in the 15+ airports my dog visits every year. When I went to speak with them, the staff person did not seem to care about this at all. They didn't apologize. He told me that it is "not uncommon for them to not have a dog's records." If I had not discovered this, who knows how long my dog would've gone before getting SICK. Moral of the story: they don't adhere to best practices--a skilled veterinarian knows that rabies vaccinations are required by law. It's foolish to practice on animals whose health you don't care enough to fully understand.
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August 2019 by Micheal Fraction
Outstanding service , friendly and knowledgeable
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August 2019 by Kelly Macomb
Great service, very friendly. Your dog, cat, rat, mouse, bird, lizard, will love the staff here. This business seems to take more pride in what they do compared to other places that I tried in the Portland Oregon area. I've had dogs of my own for over 35 years, moved here 10 years ago and this is by far one of, if not the best Veterinarian establishment around!
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July 2019 by David E.
The Veterinarians and the entire staff are warm, kind and knowledgeable. Same day appointments are made available for urgent problems. All of the Veterinarians are fine, but Dr. Menighed is especially helpful. Yet, he isn't mentioned on their website (probably is on their Facebook site, but I don't do Fbook.
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May 2019 by Kim G.
Broadway Vet didn't hesitate to squeeze me in when my 12 year old cat was showing signs of a urinary track infection. After losing 2 very young cats to terminal illnesses, I was super stressed, scared and nervous bringing her in. Literally on the verge of tears. Dustin, the veterinary assistant, was so kind and caring as he asked me the details and did a pre-check on my cat. Dr. Carroll then came in the room to examine her. He felt confident that it was a urinary track infection, completely treatable, but due to her age and existing heart murmur, recommended bloodwork to check on her kidneys and thyroid, in addition to the urine sample. Dustin provided costs for everything so I could make an informed decision. Because of her age, I wanted to get the baseline done so that if there were other issues, we could get ahead of them. Dr. Carroll gave my cat a shot of antibiotics which acts faster and eliminated the need for me to give her oral meds twice a day for 10 days. The antibiotic worked within 24 hours! My cat finally slept through the night after having a day of nonstop visits to her litter box. She is back to her loving and mellow self, snuggling with me and our other cat. The day after the visit, Dr. Carroll called to let me know all of the bloodwork came back and my cat has no other issues. For her age, she is in very good health. Good news! What a relief. Even though I switched vets when I moved to the west side, Broadway Vet found the time to see me the same day I called, knowing my cat was in need of care. Everyone was compassionate and delivered the optimal care and treatment for my cat. The cost of the appointment and the bloodwork was very reasonable, so I am updating my review to 5*s, after previously giving 4*s only because initially I thought their prices were a bit high.
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March 2019 by Joel B.
Ny mechanic cares more about my car than this place cares about my dogs. No empathy or compassion is given at all and don't think they will do anything for you if there is an emergency. There just doesn't seem to any good vets anymore.
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February 2019 by Doug Y.
I've got two, relatively young cats, so my vet visits will likely be pretty low-key and not the highest of stakes like some of these other reviews. That said, my experiences with this clinic thus far have been stellar. The staff is friendly, the doctors knowledgeable, and the handling the right mix of pragmatism and care. The other reviews with complaints of the front desk being understaffed and wait times long? I could see it happening, but the several times I've been thus far, it's never been anything egregious. If you're looking for a local, personable vet and are in the area, I'd gladly recommend them to anyone looking.
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January 2019 by Katy Beveridge
We've been going to BVC for over two decodes now. They are a caring, compassionate wonderful team.
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November 2018 by Paige D.
I officially will never switch vets!! My 2 year old cat has a history of crystals in his urethra which as you may know can be deadly if he becomes blocked and can't use the bathroom. This week he was starting to show possible signs of a blockage or of having active crystals and I called a few clinics to ask if they could do a payment plan since I was waiting until Friday to get paid. Every one said they couldn't help me, to open a care credit card, or to wait until Friday but know that my cat could die. I called broadway vet clinic and told them my situation and they told me to bring him in immediately and we would worry about payment later. I was able to be seen an hour after calling, they did everything they could for my cat, who luckily was not blocked, and even sent me home with special food for his urinary problems and told me to pay when I was able to. This shows their devotion and love for animals and I will never take my cats to another vet clinic. I absolutely recommend this place and the doctors and everyone who works here is so nice and shows their love of animals.
