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September 2023 by Gavin Cox
Here is a warning that should not need to be said. If you create a reservation, and go to pickup your vehicle from said reservation. The agents with the poorest customer service will decide to create a brand new reservation for a much more expensive car, without warning you. If you are like me, you expect a higher price due to an authorization charge at pickup. This has not been the case for me after using budget 3 separate times. I have had to call the customer service line and receive a refund after waiting for the charge to lower, which it does not.
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September 2023 by Katherine Gates
Do not go to this location if you're dropping off for the airport. This location closes very early in the day. Go to the PDX airport and go to arrivals, then rental car drop off.Don't go to the other location in town either. They're both incorrect. Just go to the airport. If you call their customer service, they don't know what they're talking about. Because they're in a call center hundreds of miles away.
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September 2023 by Adam S
Don’t rent from Budget or Avis. You will immediately and retroactively regret it.If you need help with the vehicle while you’re renting it, don’t count on it. If you’re actually able to get a hold of someone they will very likely be entirely unhelpful.When I first returned the vehicle (with a full tank of gas) they tried to charge me an extra $20 the next day when I got my emailed receipt.I then received a letter more than three months after returning the vehicle that I rented, stating that there was “ERO GLASS-CALIBRATION damage” and that they would be charging my card $255.00. I don’t even know where to begin with how incredibly unethical this company is.If you want to avoid the multiple headaches that come with renting a car through Budget/Avis, rent from Enterprise. I have zero affiliation with Enterprise, but rented from them recently and once in the past and it is astounding how much significantly better they are than Budget/Avis in every single way. It might be a little bit more expensive, but trust me, it’s worth it.
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August 2023 by Bogbanter “Bogbastardo”
Dishonest scam. Charged me 150 dollars for usual and regular use by cleaning the car….special cleaning. Do not use
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April 2023 by Patrick Gingell
Budget pulled a Bait and Switch on me and my husband. We rented a “mystery car” and they tried to give us a 12 passenger van. They then told us the only way to get out of the 12 passenger van was to pay a nearly $200 upgrade. We felt coerced and now will never rent from them again. It’s probably in the fine print that they can screw you over with such a scheme but it’s highly unethical. Never again.
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April 2023 by Marya Garam
Just really bad experience…. If you can go else where please do. Long story short, we had to rent a uhaul truck to get to our destination, because you can’t really rely on this car rental. They will complicate things very much for you.
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April 2023 by Jason Sweas
Terrible service, extremely incompetent staff taking way too long to process simple reservations, clearly they are not knowledgeable about streamlining a system
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November 2022 by Carl J.
I would give them negative 5 stars if I could. Rented a car from them and opted out of buying their insurance because I decided I would use mine if anything happened. Low and behold our car had the window smashed and all of our belongings taken when we were in the city. Went back to trade for another car and they gave us another, but when I asked if they needed my insurance info they said no and it was all taken care of. So I thought they were going to call me to collect all that info down the line. 6 months pass and I completely had forgotten about it, only to find out a charge for $233 dollars from budget. When I reached out to them about the charge they said they never had my information and couldn't get a hold of me, which is total BS because it was collected when I filled out the rental agreement. They just probably decided it would be easier just to charge my credit card then to deal with my insurance company. Definitely will be going elsewhere next time
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October 2022 by Nick Anderson
Stay clear of this sloppy business. Had a reservation for a 26’ box truck from 8am-5pm. Showed up and stood outside while the only employee was “getting cars ready” by taking a smoke break and finally unlocking the doors to the business 30 minutes after my reservation was supposed to start. Get inside to learn that they had cancelled my reservation without ANY notification. No email, phone call, text, nothing. That’s great to hear on a moving day. Wasn’t even given a reason why it was cancelled. To top off my disappointment, they didn’t have a SINGLE rental truck available. Sent away with absolutely nothing.TLDR; don’t even consider this place LOL
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October 2022 by Lauren B.
I would give this location zero stars if I could. I r been waiting in line over an hour, already checked in, and there are literally 6 people behind the counter and only two appear to be doing anything. I finally got called up, the guy insisted on checking me in AGAIN and then walked away. It's been 15 min and he is just joking around with his friends behind the counter. The women next to me have been waiting just as long. Meanwhile every other rental counter is moving quickly. I will never be back here and I suggest you don't go here either. Budget just lost my business
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July 2022 by Doug Conner
The customer service in both locations was very good. True actual product was not. Literally had to add all fluids before I left. Then had to have a tire replaced on the way. Three tires were fairly new, the one I replaced was in terrible shape. Maintenance on this vehicle was not done.
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June 2022 by Jeannine huber
I am editing this post 5 days after writing it, I gave it 5 stars, but now 4 because after everything was perfect, I got charged 65$ for “cleaning” even though the car was not crazy dirty. If I had known I would be charged this, I would have vacuumed the crumbs out and saved the $!!! Other than the surprise charge, all was good……We rented from here for 10 days to vacation in the surrounding area. Fast check in/out, great staff, happy with the car. 15$ Uber ride back to the airport. Highly recommend!!
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June 2022 by Scott Teem
Smaller selection of vehicles but no airport fees. Nice and friendly staff.
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June 2022 by John Romano
Great friendly service, saved by renting at this location over airport, only 2 miles from airport!
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May 2022 by grant marblestone
Poor signage causes everyone to go up to the third floor only to return to the first. After i told the lady at the counter she rudely started that the airport was at fault... There's 50 people in line and the 5 people up stairs said they can't help because they don't have signature pads. Fine a better company. How much is your time worth?
