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September 2023 by Gavin Cox
Here is a warning that should not need to be said. If you create a reservation, and go to pickup your vehicle from said reservation. The agents with the poorest customer service will decide to create a brand new reservation for a much more expensive car, without warning you. If you are like me, you expect a higher price due to an authorization charge at pickup. This has not been the case for me after using budget 3 separate times. I have had to call the customer service line and receive a refund after waiting for the charge to lower, which it does not.
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September 2023 by Adam S
Don’t rent from Budget or Avis. You will immediately and retroactively regret it.If you need help with the vehicle while you’re renting it, don’t count on it. If you’re actually able to get a hold of someone they will very likely be entirely unhelpful.When I first returned the vehicle (with a full tank of gas) they tried to charge me an extra $20 the next day when I got my emailed receipt.I then received a letter more than three months after returning the vehicle that I rented, stating that there was “ERO GLASS-CALIBRATION damage” and that they would be charging my card $255.00. I don’t even know where to begin with how incredibly unethical this company is.If you want to avoid the multiple headaches that come with renting a car through Budget/Avis, rent from Enterprise. I have zero affiliation with Enterprise, but rented from them recently and once in the past and it is astounding how much significantly better they are than Budget/Avis in every single way. It might be a little bit more expensive, but trust me, it’s worth it.
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June 2023 by jar8425
Kurt did a great job. He made the tiny car selection and insurance that's more than the daily charge for the car.
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April 2023 by Robert Moore
Absolutely unacceptable hold times. I've been put on hold 4 times for 10 minutes each then the automated system disconnects you.They answer the phone, say please hold, then never come back. Criminal customer service.
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April 2023 by oyeyinka oluwa
Been using budget for my car rental needs since 2021. As a travel RN, they always know what I need for the roads in every city I travel to for work. They are the bomb!!!
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February 2023 by Rita Griffin
If I could give less then one star I would because I was treated with much disrespect and disregard!
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December 2022 by PB Young
Wow. What an underwhelming experience. Dirty car. Dirty windows. One attendant saying their car wash was broken; another saying they don't wash the cars when the temps are below freezing. They should get their stories straight. Windows so dirty it was a safety hazard. Staff unaware of good customer service. Sure the pricepoint was good. But what a dump of a place. Take an oxygen tank in with you and be prepared to clean the vehicle if you decide to rent from this location.
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October 2022 by bearfootaw
Sarah was super helpful, and kind. Very patient with us will be a repeat customer
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August 2022 by Britt McConn
The actual vehicle was good overall. Newer and performed great all the way to Idaho and back. Not very clean inside the car though. It was both experiences with the employees. They look (and act) pretty unhappy and not shy about taking it out on customers. I filled up the tank in Gresham and went straight to return it and I was still charged for a fuel refill. The digital "gauge" read full and there were 327 miles left on the tank vs. the 303 miles when I picked it up the first day. I was tired after the work trip and it was the company card but it still ticked me off. Won't go back there, but I will rent a 2017 Ford Explorer again from somewhere.
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August 2022 by John Powless
The lady was that was there was friendly respectful and her dog is awesome well mannered behaved very well
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July 2022 by Heather Johnson
Super sketchy. We got in late, so the employee was in a rush to get out. The first car didn’t even start, luckily we could track the guy down. He got us new keys and immediately disappeared again, no looking over the car or anything. After he had left and we were about to leave we noticed that the registration was expired. Noticed that many cars in the lot also had expired registration. The gas tank was not full. Not impressed
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June 2022 by Tyler OD
I rented with Budget after getting overcharged by uHaul a few too many times but this was way worse. They charged $500 more than what we were quoted at for a moving truck. It has also clearly been smoked in, the dash was super sticky, and there was garbage still left in the cab. The people at the front desk also treated us as if we an inconvenience to their day. Never going back to them.
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January 2022 by Sam Burke
Don't trust this people as far as you can throw a piano! The whole company is rotten! I rented a car from Seattle airport yesterday to drive to Portland my plan was to drop it off at PDX but changed it to the nearest budget to my house. Before I left SeaTac I noticed a mistake in my contract with the drop off date wrong by a day giving me only 3 hours to drop off the car. I was assured by the rep after going back that it was fixed in the system and I had until 3pm the following day to drop off the car. I foolishly trusted him instead of getting a updated contract since he was with another customer. But was charged for two days because I was supposedly late to drop off the car. I will be fighting this
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October 2021 by Chelsea Dee
It says max occupancy 2 and there were 5 people in line at 8am. Just wanted to return my car and asked if there was a Rapid Return Box, they said no I would have to wait in line. so far ive been waiting 30 minutes. Severely understaffed , whoever manages this place clearly does a terrible job. I wont be back.
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October 2021 by Jennifer L.
Located in a kind of skeevy part of 82nd. The building looks sketchy and the inside isn't much better. It was a gray cloudy day and the only lights on inside were a desk lamp. The service was ok. We got our car pretty quick but it was not clean. There were food crumbs in the cup holders, something that looked like ice cream had dripped in between the seats, the windshield was so dirty on the inside to the point you could hardy see out of it when the sun was in front of you and some kind of yellow gunk on the passenger side window. Also the tires were practically bald. We didn't complain at pickup because we were on a tight schedule but did mention it upon return. They didn't seem to care. I won't be renting from this location again.