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December 2023 by Xochitl H.
We just rented a minivan for a week long trip and had a great experience with Budget. The price quote stayed the same when we went to pick up the van. The service was good and it only took a few minutes to get the car. The return experience was also simple and did not delay us getting back to the airport on time.
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November 2023 by Frank Goei
Decided to use Budget for my trip to Portland and Seattle due discount perk from work. Because of the lower pricing, I went with the mystery car. Surprise...it was a Mustang convertible. Unfortunately it rained in Portland and cold in Seattle. But was fun to drive. The staff at PDX and SEA were very helpful, and some were funny. Straightforward rent and return. Would use Budget again.
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November 2023 by Maher Husseini
The best car rental experience ever. Completely seamless pick up, car was super clean and drop off was a breeze. Excellent service. I wish all budget locations were up to this standard.
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November 2023 by Wg Henrich
It was great experience renting from Budget. Everyone was great and the car was there waiting for me. Nice Chevy.
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November 2023 by Hillary Sinclair
DO NOT RENT FROM BUDGET AT PDX! Only if you want to waste 4-5 hours of your time because a) they had 2 agents for over 100 people in line and it took 2.5 hours to get my car and b) they gave me the wrong car (6-seater vs 7-seater) and I even confirmed w the guy that it was a 7-seater and it wasn't. I call to ask them to bring me a new car but only if I'm stationary for 4-6 hours - on a vaca - uh, no. The two people on phone contradicted each other and were very vague but finally got it: 30 mins. So I had to come back and exchange it: 1 hour. c) BTW there was lots of lack of training here - they didn't understand their own processes, told me to go to counters that didn't exist, said I had to go to diff place to sign something and when I got there, there was nothing to sign, etc. Don't waste your time!
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October 2023 by Janet Shingleton
I chose the cheapest “mystery” rental, and we we surprised with a DODGE RAM CREW CAB 4WD! It was Labor Day weekend and the smaller cars were probably taken. It was a brand new 2023 Limited –super fancy! Pickup and drop-off at PDX were quick & easy using my Fastbreak account. We called to extend the rental, and that was handled quickly and proficiently over the phone as well. No complaints. Will continue using Budget when a rental vehicle is needed.
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September 2023 by Noelia Parraz
If I could leave zero stars I would. I flew into Portland for a funeral, which I ended up missing. Not because of my flight, but because I was standing in this line to PICK UP a rental that I reserved ahead of time for MORE THAN 2 (TWO) HOURS! DESPITE completing the pre check info beforehand. No Designated line for completing a pre check, so don’t bother. The amount of ways to express my disappointment in this moment isn’t sufficient. I will never rent from Budget again for their lack of sensitivity to how their poorly ran systems affect their customers, and I will surely recommend the same to anyone else.
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September 2023 by Noelia P.
If I could leave zero stars I would. I flew into Portland for a funeral, which I ended up missing. Not because of my flight, but because I was standing in this line to PICK UP a rental that I reserved ahead of time for MORE THAN 2 (TWO) HOURS! DESPITE completing the pre check info beforehand. No Designated line for completing a pre check, so don't bother. The amount of ways to express my disappointment in this moment isn't sufficient. I will never rent from Budget again for their lack of sensitivity to how their poorly ran systems affect their customers, and I will surely recommend the same to anyone else.
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August 2023 by Tom Shenigo
We rented a car at the Portland airport on the evening of July 6th. On 7/7 we noticed the front tires were worn to the wear bars and there was damage to the sidewalls. I called the emergency service number at ~10 am and was told they send a wrecker and I had to go back to the airport to pickup a replacement. The wrecker arrived around 10:30 pm. On 7/8 I had to go back to the airport to get a replacement car. The agent had me wait aprox. 45 minutes while he verified the car had been returned even though Budget arranged the tow.I have rented hundreds of cars, I always check the body for damage but have never thought to look at the tires. Based on the attached tire pictures this car should have not been rented and was a danger to my family.
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August 2023 by Marco Paulo
Vehicle was a little dirty with crumbs around and some leftover trash and water bottles, but that was the worst of the problems. Which is to say, no problems at all.However, do NOT Google the address for this location. It will take you to the long-closed location on Holman. This is both a Budget & a Google problem. Budget should have updated the map marker location when they changed the address from Holman to Airport Way & Google should have recognized the listed address was nowhere near the map marker.I’ve submitted a change to the listing that places your marker in the correct location at the airport, so hopefully that gets updated soon.Don’t be like me. Don’t get stuck on the side of some weird, busy service road next to an empty building calling Budget Support trying to figure out what the heck is going on.
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August 2023 by Robin George
Our overall experience was good but not great. Initially, the charge was more than I was quoted online. The difference was tax. I would have liked an all inclusive quote online.Next our assigned car was assigned to a different customer who was in front of us in line. Budget quickly fixed the issue.The car was clean with the exception of the inside of the windshield, we finally had to stop and clean it for safety reasons.The car was fine and served us well.
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August 2023 by Renee White
We had a great experience using Budget Car Rental to rent a truck for a personal trip. We took advantage of the prepay option to get a lower rate. Using the fast pass option made picking it up fast and easy. The drop-off process was fast and easy as well! The website was easy to use, and we appreciated the friendliness and helpfulness of the staff when picking up and dropping off. We would definitely use Budget again.
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August 2023 by Daniel Tesnow
Entire process was smooth and easy. Everyone was helpful and pleasant. But the best part was in the process of dropping off the car at an ungodly early hour (airline issue, not rental issue) l left my car key in the rental instead of the correct one. The guy (again, stressed and trying to make our flight I didn't catch his name) who I returned the car to caught the mistake and prevented a total disaster! Thanks guy!
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July 2023 by Honest Joe
The vehicle I received had 59,000 miles on it. When I went to stated it after picking it up and driving maybe 30 miles the battery was dead. It would not start with three different jumps and so had to put a battery charger on it. it did start but ten waning lights cam on and there was no manual in vehicle so we googled and it said do not shut vehicle off. I called Budget and they would not deliver me a different vehicle. I drove it only four times in five days as the air conditioning in the rear would not work and a mini van in 90 degree weather is like an oven. I have attached a photo of the key chain that show the ntoice of an unsafe vehicle that they rented me. I intend to take then to small claims court as this is unacceptable business practice.
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July 2023 by Mary Anne Gehrs
The new 4 Runner we received was the perfect car for our trip, clean & reliable. As mentioned by others, the pick up line was longer than expected in Portland, but we got our car within 30 minutes. The issue is the wait lines are poorly marked & the agents help customers for 4 different companies listed on the back wall. One guy just cut line, but that isn’t the fault of Budget. We had an overall good experience.