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June 2023 by David Bellis
Sent me a confirmation email saying a time and date the car would be available. Took an Uber to the location only to be told the car wasn't available. Zero help from the rude employee.
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June 2023 by Renae Johnson
They cancelled our truck pick up an hour before we were supposed to get it. Claimed it came back damaged but then said they were “sending everyone to Uhaul” so seems like they had overbooked multiple trucks.
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February 2023 by Quinn McCarthy
Even though I got a confirmation email saying that my truck was ready to pick up, the man at the counter said they had no trucks available, and that we should have called ahead. Yeah, sorry, that’s not how these things work in 2023. Don’t come here for rentals.
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February 2023 by Ruvin Breen
New policy and they want to charge $45 -$65ish for insurance on the smallest truck with a ramp. Very difficult to opt out of insurance because they demand evidence of the weight limits of your insurance. I booked on line and didn't see any mention of insurance issue.Customer service borderline at the site.I went to u haul.
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September 2022 by Maisie Murphy
Despite reserving a hand truck along with a moving truck, there wasn't one when we arrived. We we're only told "We don't have any available." A bit annoying, but not terrible. The back of the rental had a dirt buildup in all the corners, and the covering for the fuel gage/speedometer was broken. Customer service was okay. It was a bit more pricey than what we expected. I think we'll be going with a different company next time.
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September 2022 by Danny Moline
NEVER RENT AT BUDGET. BELIEVE EVERYONE WHEN THEY SAY IT'S AN AWFUL COMPANY TOP TO BOTTOM. This location is especially bad. It's absolutely worth the price difference to go to uhaul. They are more flexible, knowledgeable, have far better equipment, and do not trap you into paying for a reservation that they refuse you due to just terrible business practices. Poor quality employees, sketchy all around.
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May 2022 by Meagan Murphy
Despite reserving a hand truck along with a moving truck, there wasn't one when we arrived. We we're only told "We don't have any available." A bit annoying, but not terrible. The back of the rental had a dirt buildup in all the corners, and the covering for the fuel gage/speedometer was broken. Customer service was okay. It was a bit more pricey than what we expected. I think we'll be going with a different company next time.
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January 2022 by Molly Patience Daline
NEVER RENT AT BUDGET. BELIEVE EVERYONE WHEN THEY SAY IT'S AN AWFUL COMPANY TOP TO BOTTOM. This location is especially bad. It's absolutely worth the price difference to go to uhaul. They are more flexible, knowledgeable, have far better equipment, and do not trap you into paying for a reservation that they refuse you due to just terrible business practices. Poor quality employees, sketchy all around.
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October 2021 by Jennifer L.
Located in a kind of skeevy part of 82nd. The building looks sketchy and the inside isn't much better. It was a gray cloudy day and the only lights on inside were a desk lamp. The service was ok. We got our car pretty quick but it was not clean. There were food crumbs in the cup holders, something that looked like ice cream had dripped in between the seats, the windshield was so dirty on the inside to the point you could hardy see out of it when the sun was in front of you and some kind of yellow gunk on the passenger side window. Also the tires were practically bald. We didn't complain at pickup because we were on a tight schedule but did mention it upon return. They didn't seem to care. I won't be renting from this location again.
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September 2021 by Deane Funk
Canceled my rental at the desk when the insurance exceeded the rental by more than 3x. They expected nearly $70/day. Truck rental was $400. Insurance was $1200. This large corporation self insures. Plan was to store furniture in the truck for 8 days while floors were being refinished. PODS, though rented by the month, 1/4 of the cost. I found the Budget associate, Kurt, to be abrupt, rude, and generally unhelpful. Not a good experience. Strongly advise against using that location, and the company.
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September 2021 by Kryn Carlstrom
I use this budget location anytime I need a truck or larger vehicle and I have to admit I am a handful of a customer. I often need the vehicle longer than I originally thought and this team is beyond patient with me. And I appreciate that so much because it's not that I intend to be late but that's what seems to happen and they haven't 86 me yet! They're also the most reasonable rate for a rental truck in the area so they will continue to get my business even though they may rather not!
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September 2021 by Ray Lewandowski
Bring me the truck we tried to rent with these people and they were so rude and not only that we waited three days to for our truck and was never given a truck that says it all right there bad people bad people 82nd office
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June 2021 by Georgene Chiaratti
Truck was clean and easy to drive. Not to bad on gas. The one thing that we did have trouble with is where and when we could pick up the truck. It wasn't where they said and we had to travel into Portland not Salem to get it. It was also hard to return. The Google maps told me it was in one place and it was somewhere else entirely. I thought I should have been given a discount for the trouble. No offered anything.
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February 2021 by Sonjam Cecil CecilKosam
Cheaper than other's for a person on fixed income!!
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January 2021 by Skinny Stock
They can't even stay open during business hours or answer the phone. Im trying to pick up a truck I rented and no one is even here.. Terrible service. Terrible waste of money. Don't come here