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March 2024 by Greg M.
We scheduled home delivery early am so we could turn our furnace off and let the new oil settle to avoid previous problems with carbon blowing out our chimney. Carbon particles have previously made a real clean up mess for us. We are a top rated 37 year long customer of Carson. Service and oil delivery have been great. But this time the driver never showed or else refused to deliver because he supposedly could not find our obvious filler pipe. He texted 20 minutes before and said he was coming but it was after 1:00 pm and we had been waiting since 7:00 am that day. We care for our very young grandkids and need the heat on then. I don't think he ever showed up or else did not get out of the truck as our oil filler pipe is obvious and easily accessible. First time in 37 years and he is the only one who screwed up. His name is Jeff so stay away from him. The regular delivery driver, Ken I think is his name, came the next day and he was great. He took a picture of how easy it is finding the filler and how easy it is to pull the hose to it. Thanks for him. Carson is not well served by having Jeff as a driver. We don't want him again as he is not reliable. Otherwise, Carson is great and that is why we continue with their service. Greg Miner
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February 2024 by Patrick Hartley
Dealing with this company was a disaster when it came to serious oil Furnace repair needs. My furnace ran out of oil and needed to be restarted. After I ran out, I put plenty of fuel in the tank (At least 10 inches of oil). The guy from Carson who came out to start my furnace, said it was sucking up air every couple of minutes and that I was probably out of oil. So I put more oil in the tank and called them out again to get it working correctly again. The second repairman who came out said I was out of oil. Both times I was billed for nearly $200, but the problem still had not been resolved. They came out of third time to try and resolve the problem because my furnace had to be bled of air every time I wanted to use it. I was bleeding Air from the fuel lines every few hours whenever I wanted the furnace to start and give heat to the house. There was all kinds of air being sucked into the fuel lines for whatever unknown reason. The repairman struggled for about an hour and a half to figure out what was going on. At one point he got it to work for a few minutes, then it stopped again.He proceeded to disassemble the furnace further to perform additional diagnosis, but could not figure out what was going on. By this time I started to cringe at being billed $200 an hour. I finally told the person to stop and to just put my furnace together and leave. The next day I found another furnace repairman who had it running in about an hour and a half. The furnace has been working ever since. I will never use Carson oil for oil furnace repairs again!!!
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February 2024 by Michelle Comer
Carson Fuel team was great to work to with. Every one from Kevin, fuel tank driver to Brandon, Fuel Maintenance, to guys in lubrication department were all very helpful. I look forward to working with them again.
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November 2023 by Randy S.
I have been a very satisfied customer of Carson for over 45 years. They recently installed central AC in my home and went over the top in providing an excellent product, a well-trained team, and the installation process from start to finish was awesome. A special thanks to Jake, Tyler, and Tanieka for providing excellent customer service during the installation. Five star rating! Thanks again folks Randy Schlechter
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May 2023 by Ken MacDaniels
Kevin did a wonderful job and was timely with the delivery. He is the reason for the 5 star rating. However, I needed a delivery time window because I wanted to make sure I would be home for the delivery. After your sales office talked with dispatch I was told the delivery window was going to be between 11-3, I left for 15 minutes around 9:30 thinking there would be no issues missing the delivery! When I returned home I got a call from Tamika. She said the driver had attempted delivery but couldn’t make the delivery because he needed payment. She said she would have the driver return and knock on the door. I said how can the driver return if he hasn’t been here the first time. So…now I’m thinking maybe he went to the wrong address so I confirmed mine to her. They had the correct address so I suggested maybe you give the driver my phone number so I can assist with directions! Tamika just said she would have the driver return. Again I reiterated how can he return if he hasn’t been here first! So all I could do is wait and see when or if the driver would return! So I waited. Then I got a call from Kevin and helped him find my address. He was right on schedule with the early delivery time of 11am. Not sure what’s going on with all the confusion in the sales office. That got me very frustrated! Regards
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May 2023 by Cristopher Phillips
A gentleman named Kevin came here today and brought us down oil. He was a delight to have here. Wonderful personality, friendly, polite, and got the job down quick and easily. You e got a good man working for you!!! ?✌️????
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May 2023 by Jose Guzman
Kevin was in and out at our facility to refill our diesel fire pump in under 20 minutes. He even gave us extra cleanup materials! Great customer service, Kevin
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April 2023 by Diane Malizio
Kevin Fallin has delivered oil to me in the past. He is always pleasant and I enjoy visiting with him while the tank is filling. I hope to have him deliver my oil in the future.
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April 2023 by Tanya Brown
Rebecca gave me excellent customer service when I made my appointment and the oil driver Kevin , who has been out here a couple of times , is always a great joy. Keep up the great work Kevin and Rebecca, it is great employees like you guys that keep the company running smooothly!!!!
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April 2023 by Sally Cochrane
Today Kevin came to fill out tank. He always takes such care to protect our property esp since our tank is not easy to get too. Thank you, Kevin!!
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April 2023 by Katy Sears
Needed oil and they came right out the next day. Kevin was very helpful and kind and came in the time frame we scheduled.
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April 2023 by Debby Smith
Always easy to deal with and, if you get your delivery from Kevin, be prepared for a great sense of humor!
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April 2023 by Robert Kapela
Kevin is always been attentive to making sure my delivery is clean and careful of our landscape
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April 2023 by Gail Y.
I have had the same delivery man for years. He is very fun and witty. He is a very strong asset to your company. I enjoy his work and promt delivery. Sincerely, Gail Younger
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March 2023 by John Appleseed
Your night drivers are dangerous!!I-84 between hermiston and Pendleton speeding on ice!!Total disregard for Public safety.Please stop driving in bad winter conditions immediately!!!!!
