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November 2023 by Katie Boettcher
Secure and clean. This facility has greatly improved since their new manager Rachelle has started. She seems to truly care about the business and is extremely professional and kind. I know my stuff is safe with her.
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November 2023 by Ian Kruse
This place is pretty nice but in a horrible part of town. Having to put a code in and Having no key fob for the elevator was aggravating.
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October 2023 by Richard F.
Matt and his staff are top-notch, they were very helpful in a transfer, and I deeply appreciate their accommodations, friendliness, and professionalism. I've been a customer for seven years and plan on repeating. :-)
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September 2023 by Connie E Hart (Iz WOEK)
Very helpful, cheerful staff!Thank You! The gentleman brought in ALL my stuff while I used the restroom, so awesome!!The bldg itself is a bit warm and muggy.
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September 2023 by Tyler V.
The hours here are awful. Closed early in the afternoon. Closed on weekends. If you regularly need to access your belongings, you do not want to store your stuff here.Update: I’ve only been here for 6 months and they’re now raising rent 25%. This company likely lures you in with low rates, then conducts frequent predatory price increases.
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September 2023 by Connie Hart (Iz WOEK)
Very helpful, cheerful staff!Thank You! The gentleman brought in ALL my stuff while I used the restroom, so awesome!!The bldg itself is a bit warm and muggy.
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August 2023 by Amy Caplan
I have been a retail tenant for 7 years. currently I’ve had interactions with two different people Lynn and McKenna. Both really great communicators and very helpful.
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July 2023 by Sir T.
I have rented here for years now, and have seen a change of ownership and management more times than I'm able to keep track of. things have gone downhill.I thought the new purchase was heading in a promising direction, and even wrote a review about my positive experience transferring units earlier this year while being helped by Matt, who is no longer there. This month, our first unit price went up by 14% (not even 5 months later). I was also charged a $20 fee to rent a second unit that, despite being the same size as my first unit, comes at a much higher "market" rate. They would not honor my request to at least match the rate of my first unit (equal in size and on the same floor), nor would they waive the fee for giving them twice as much business by choosing to rent a second unit at that location.I have always paid on time and in full. For years. disappointing, to say the least
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July 2023 by Monica Armenta
The ladies at this storage place were beyond helpful and did more than just be nice. Their kindness is unmatched, and Lynn Z was more than patient and willing to work with my circumstance. I could not have asked for better service. I wish I could give them ten stars! Truly appreciated them and am more than grateful.
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July 2023 by Marleny Torres
DO NOT LEAVE YOUR STUFF HERE. If I can leave zero starts I would. First I had jewelry stolen from the unit, when I asked them to check cameras they said it was to much work for them. I stayed with them and paid months of June and July in cash $110, July rolls around and They tried charging me for the month of July saying it was unpaid for .. the front office guy must of stolen the money and said it was good to go and now they are trying to charge me a late fee for a month I won’t be using in this stupid facility and then I got yelled at over the phone lol DO NOT STORE YOURE STUFF HERE ITS A SCAM
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July 2023 by Marleny T.
DO NOT LEAVE YOUR STUFF HERE. If I can leave zero starts I would. First I had jewelry stolen from the unit, when I asked them to check cameras they said it was to much work for them. I stayed with them and paid months of June and July in cash $110, July rolls around and They tried charging me for the month of July saying it was unpaid for .. the front office guy must of stolen the money and said it was good to go and now they are trying to charge me a late fee for a month I won't be using in this stupid facility and then I got yelled at over the phone lol DO NOT STORE YOURE STUFF HERE ITS A SCAM
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July 2023 by yeaitsrapino0420
The regional manager doesn't know what they are doing! They have a rat infestation at the 16th location! It's disgusting! The division location is full of druggies, rodents, & roaches! The Columbia location has been having break-ins and peoples stuff has been getting stolen!!! I DO NOT RECOMMEND THIS PLACE!!
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June 2023 by Shane Dahl
The lady's that helped me out are very nice and provide a welcoming experience and if anyone from management see this please can you please provide a face shield for cutting locks* Email address and I'll send you a link to one
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June 2023 by D Pagne
We have been renting a unit for over a year and the management has changed and for the better! It’s cleaner than it used to be and feels safer too. They close on the early side but it does help with safety as does the watchful manager. The manager Lynn was so wonderfully kind as we loaded up our moving truck all day today. I really appreciate kind people and these days they can be hard to find. It was relieving to not feel added stress from a grumpy manager but rather feel looked out for. Thank you Lynn!! You made our coming and going from our unit much less of a headache!
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June 2023 by Kevin Everhart
The receptionist/owner was very rude and disrespectful from the very beginning of the first step through the front door. On top of that she couldn't even get the storage access code correct in saying that I still don't have access to my storage unit. It wasn't just once that she got it wrong but three times. If I didn't purchase this storage unit through a promotion and was able to get my money back I would have walked out right then and now. To say the least I WILL NOT BE PAYING FOR IT NEXT MONTH. She also claimed that the unit was personally cleaned out by her, if she calls that clean I'd truly hate to see what her house looks like.
