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November 2022 by Kylie Davis
I just want to say Dominic was AMAZING! He went over and above for me and I am so thankful for his service! Everyone in this branch is always super helpful. I love the location and the convenience. This is the only Chase branch I go to?
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May 2022 by Jess
I wanted to open a 2nd account and wanted to open it with an actual person so I can build rapport and relationship w a home branch. Today when I called the chase off Barnes rd, I spoke to a women who was a personal banker and she had no phone personality, seemed bothered and I wanted to be nice and give that branch my account but she could care less and told me to open it online? Where has customer service gone? I wanted to have a face to know when I go into the branch but that’s not happening.
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April 2022 by Frank J.
Chase is not my "regular" bank. I was originally a customer of some small Washington State bank that was bought by WaMu that was bought by someone else.. rinse and repeat until my account finally ended up at Chase after the sub-prime loan mortgage financial crash in ~ 2000. Chase is a horrible institution run by some very creepy and shifty people who apparently lack the ethics gene. So needless to say, my expectations on how I would be treated by these guys was minimal to say the least. I have been a First Tech CU customer for close to 40 years. I signed up with them because they were a small, local institution at the time and if I recall correctly, Intel (where I was working at the time) had some sort of a partner relationship with them. That's also how I became a Costco customer, btw. FTCU was "ok" in the early years but increasingly got worse and worse as time went on. To the point where they are now radioactively toxic and I hate dealing with them. For anything! Why I still have an account with them says a lot about my laziness and tolerance for being treated horribly by a vendor. They are so bad that I am amazed that they are still in business. So back to Chase. With that groundwork laid, my expectation was that Chase would be even worse, if being worse than FTCU was even possible. But to the contrary, they have been consistently great for the 20+ years that I've been with them. I don't do much banking with them. I have a small savings account there and a checking account that I only use for the rare cash withdrawal from an ATM. I mostly operate in a plastic economy now and it's rare for me to be carrying much cash. I have recurring revenue income from several investment ventures that is direct deposited into my Chase account so the arrangement runs pretty much on auto pilot. I gather this branch is a training site for high schoolers as the tellers are always young kids barely old enough to vote, if that. Friendly and helpful as you'd expect from interns. They get you in and out quickly and the transactions have always been completed flawlessly. On the rare occasion when I need to talk to a bank officer about something they have always been cordial and helpful. Absolutely no complains at all. I doubt I will ever increase the level of business I do with Chase because of their corporate practices but as far as this particular branch is concerned...6 stars! If I was treated as well when I have the misfortune to actually go to a FTCU branch I'd be a very happy and loyal FTCU customer. But the fact is, the credit union sux and this bank branch is great. Go figure.
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March 2022 by N. V.
Andrew is one of the most unethical and rude employees I have ever dealt with. I worked with the previous private client manager, Sean, and I witnessed Andrew talk down to and berate him, a man who managed my very large investment account with the most integrity I have ever had the pleasure of dealing with. Once I moved most my accounts when Sean left, Andrew has been punitive and basically criminal in how he has treated me. DO NOT BANK HERE OR INVEST YOUR MONEY HERE!
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February 2022 by No N.
This review is for Chase C/S in GENERAL NOT THE BRANCH ITSELF. THESE IDIOT'S are ABSOLUTELY CROOKED AS FUK! YOUR CARD is taken & you tell them this, they put something else in computer that'll be in their favor of them not losing money . I'm puing my accounts immediately as I'm not the ONLY ONE that's left chase. They're losing 1000s of customers a day.
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December 2021 by Bodie P.
I am not the type that usually goes for face to face interactions vs electronic. However, when the Universe speaks to me I listen. I ended up with cash in hand and a present to give to my son so I went inside. The service was amazing and I was able to cash straight into his account.
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December 2021 by Natasha Volpe
Andrew is one of the most unethical and rude employees I have ever dealt with. I worked with the previous private client manager, Sean, and I witnessed Andrew talk down to and berate him, a man who managed my very large investment account with the most integrity I have ever had the pleasure of dealing with. Once I moved most my accounts when Sean left, Andrew has been punitive and basically criminal in how he has treated me. DO NOT BANK HERE OR INVEST YOUR MONEY HERE!
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September 2021 by M. M.
Andrew is one of the most unethical and rude employees I have ever dealt with. I worked with the previous private client manager, Sean, and I witnessed Andrew talk down to and berate him, a man who managed my very large investment account with the most integrity I have ever had the pleasure of dealing with. Once I moved most my accounts when Sean left, Andrew has been punitive and basically criminal in how he has treated me. DO NOT BANK HERE OR INVEST YOUR MONEY HERE!
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September 2021 by Sara M.
Andrew is one of the most unethical and rude employees I have ever dealt with. I worked with the previous private client manager, Sean, and I witnessed Andrew talk down to and berate him, a man who managed my very large investment account with the most integrity I have ever had the pleasure of dealing with. Once I moved most my accounts when Sean left, Andrew has been punitive and basically criminal in how he has treated me. DO NOT BANK HERE OR INVEST YOUR MONEY HERE!
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December 2020 by Vertigo Group
Great branch and great staff.
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January 2020 by Vertigo Enterprises
Great branch and great staff.
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January 2019 by Lamb Gal
They did nothing to assist me when I was locked out of my business account while in Europe effectively keeping me away from thousands of my dollars for months. Silly me, how dare I try and pay a bill back in America while in Portugal. Please do not let this happen to you! I spent almost $100 in phone calls to this branch to try and get access back. They did not even return my calls. I had to keep calling in. Zero customer service or support or resolution. Portugal is not on the list of restricted countries, so essentially they have their own rules at Chase without giving me a single notice or email explaining why all of a sudden I could no longer access my money. I closed the account as soon as I returned stateside and will never do business with them again. Appalling business ethics.
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August 2018 by Lee Jones
I've always had a good experience here. Friendly and very helpful! It's a smaller branch so if you have a complicated issue, it's best to call ahead and make an appointment.
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July 2017 by Jin Kim
Friendly staff helped expedited transactions that would have taken 30m over the phone
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June 2017 by Hj Y
Waited 30 min to make a wire transfer while two bankers chatted up a VIP client. I was told to make an appointment next time - for a wire transfer?? Taking my business elsewhere. Geez.
